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Keith Willetts
Chairman
Keith Willetts is recognised as one of the world’s leading authorities on communications management. As co-founder and Chairman of the Board of Directors of the TM Forum, he has been the driving force behind its continuous evolution. Currently Managing Partner at Mandarin Associates Ltd. in the UK, he consults with companies on a wide variety of business development issues. He previously held executive positions at BT and TCSI. A regular presenter and writer, he co-authored the highly influential book, “The Lean Communications Provider”. His achievements have been internationally recognised, being honoured twice in the Communications Week “Top 25” awards for industry visionaries, the British Computer Society award and the BT Gold Medal.
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|  | Martin Creaner
President and Chief Executive Officer
Martin Creaner has been working in the Telecommunications Industry for almost 25 years and is currently President of the TeleManagement Forum (TM Forum). The TM Forum is the industry body for the global communications industry. It has more than 700 member companies in over 195 countries, including all the major carriers and all the leading equipment and software Vendors.
Prior to joining the TM Forum Martin held a number of executive positions with Motorola and British Telecom.
Martin is widely published and is featured and quoted regularly in business and trade journals. Martin is also the author of the leading telecoms business book “NGOSS Distilled”.
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|  | Jim Metzger
Chief Financial Officer and Senior Vice President Shared Services
Jim is the CFO and SVP of Shared Services of TM Forum. Jim joined the company in 2003 as the Director of Finance & Accounting. He currently has overall management responsibility for finance, human resources, legal, information technology, risk management, real estate and administrative services. Prior to joining the TM Forum he served in various financial positions with the Big 4 accounting firm Ernst & Young, as well as the IT consulting firm Cap Gemini. He began his career with the accounts payable auditing & recovery firm RECAP Inc. Jim graduated from Baldwin-Wallace College in Berea, OH with a B.S. in Mathematics and History Education. He earned a Professional Certificate in Accounting from New York University. He also holds an MBA in finance and international business that was jointly conferred by NYU-Stern School of Business, London School of Economics and HEC School of Management in Paris.
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|  | Aileen Smith
Senior Vice President of Collaboration & Research and Development
Aileen’s current role is Senior Vice President of Collaboration for the TM Forum. In that capacity she is responsible for all Collaboration and R&D activities, resulting in the production of Best Practices and Standards which are widely deployed in industry to drive functionality in and cost out of today’s business and software solutions. Previously Aileen has held a number of other roles within the Forum, including responsibility for Membership, Events and Training and Education. Prior to joining the TM Forum, Aileen held a number of Engineering Management positions in the Telecommunications industry, with companies such as Motorola and Alcatel. |
|  | Nik Willetts
Senior Vice President of Communications
Nik Willetts has been working in the IT industry for over 10 years and is presently Senior Vice President of Communications for TM Forum. In this capacity, Nik is responsible for TM Forum's strategic marketing and communications, including the prestigious Management World conference series. Prior to joining the TM Forum, Nik held a number of web and IT consulting positions with companies including BT, WestLB and The Carphone Warehouse.
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| | | George Greenlee
Senior Vice President of Product Management
George has worked in the Telecoms and Software Industry for 25 years. Currently he is the VP of Training and Education and has full responsibility for all aspects of the TM Forum’s training and webinar programs. Prior to the TM Forum, George held senior executive positions in CMG’s Wireless Data Services division running their global development program as well as Billing Business unit. George has also held engineering management positions in Motorola.
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| | | Apostolos Kallis
Senior Vice President of Account Management & Sales
Apostolos Kallis is currently the SVP, Sales & Account Management for the TM Forum with full responsibility for driving the organisation’s growth through membership, conferences, training, exhibitions, webinars and publications. His team is also responsible for account management of the TM Forum’s global membership base. He has worked in the Telecommunications business for over 10 years and was previously Deputy Head of IQPC Exchange in London with P&L responsibility for over 15 conferences a year. As a freelance consultant, he has worked with a number of companies in the telecommunication software space advising on sales strategies and expansion plans across Europe, the Middle East and the US. Apostolos holds a BA International Business from the University of Brighton and an MBA in Telecoms from AUEB.
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