TM Forum’s Business Benchmarking Performance Studies use the quantitative metrics defined in our standardized Business Metrics, ranging from tactical operations data (for example, percentage of unbilled revenue) to executive-level business performance information (such as Operating Expense as a fraction of Revenue).
The studies compare operational performance for Broadband, Mobile, and High-Speed Business Services, as well as Revenue Management topics including Billing and Revenue Assurance, in the areas of customer experience, availability, operational efficiency, and revenue and margin.
As a service provider member, you can contribute data anonymously into our secure database, and receive FREE personalized reports and assessments of your performance against other participants.
The reports provide full statistics and data distributions, as well as correlations. A report with aggregated results is available for a fee to non-participating service providers.
You can also use the secure Business Performance Metrics Database—containing more than 26,000 data points—to analyze results in more detail and produce reports and correlations.
In addition to quantitative Performance Studies, the TM Forum Business Benchmarking Program provides Service Provider Surveys that gather qualitative information, such as how service providers address specific issues. Recent surveys include Revenue Assurance Maturity and Web Self-Service.
Information on active studies and surveys is available from the links in the right-hand or left-hand columns. |