| What is TM Forum? |
| We are the global trade body for improving how services are created, delivered, assured and charged in the telecom, media and information services markets. TM Forum provides leadership and guidance, business and technical solutions, and education and training for its members. | |
| TM Forum is the Forum |
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With 600 members from across the communications industry, TM Forum is the only organization with the global reach and infrastructure to enable real collaboration.
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| Discover how the Forum can help you |
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With competition from both established providers as well as newer Internet-based service and content providers that can deploy low cost services like VoIP, alternative network operators must attract customers through lower pricing, higher levels of service, and innovation .
One OSS/BSS challenge is to match the new network build and the network quality and control it affords with a service infrastructure that delivers a state-of-the-art customer experience - making the network really work for customers.
The Forum’s technical work focuses on the customer-experience imperative . Our main role is to help the communications sector develop frameworks and standards that will advance system integration and data sharing - both at the system level within organizations and at the inter-company level where new value chains, involving services and content from multiple partners, are driving the industry.
Wouldn't it be great to be able to easily share customer and operational data with partners without spending months on integration work? Our frameworks enable operators to build sophisticated linkages between operational and business applications so that operators can get new and innovative services to market faster and more profitably. | |
| Examples of Forum Programs for Alternative Network Operator |
Business
Service Level Agreement (SLA) Management
Service levels are at the heart of competitive telecom business. The Forum’s successful SLA Handbook provides key information on the management of the SLA and quality of service (QoS). Find out more .
Technical
SID – Shared Information and Data framework
SID is part of the answer to getting new and innovative services to market faster and more profitably. It’s a standard for data sharing and it enables the development of OSS/BSS systems that can share data without months being spent on integration work. Find out more .
Participation
Product Service Assembly Catalyst Project
This project developed a framework for the automation of complex service assembly delivery and is especially relevant for services which involve multiple networks or content partners. It was the winner of the 2007 TM Forum Excellence Award for Best Catalyst, TMW Nice. Find out more .
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Contact your local membership representative for more information.