“Our key goal is to provide services efficiently to our customers, and our operations support system must comply with NGOSS in order to achieve this...We will develop NGOSS-compliant operations support system as well as software platform. When the platform becomes operational, it will accelerate Chunghwa Telecom’s new service offering, reduce service costs, provide one-stop-shopping of integrated IT services, and enable Chunghwa Telecom to be a world-class telecom carrier to compete for the markets of emerging economies. We believe that the achievements of our efforts in conjunction with Microsoft will be well demonstrated at TMF in December.”
Lu Shyue-ching, President of Chunghwa Telecom. |
Team leader: Kevin Kao, Microsoft, kkao@microsoft.com
Staff Support: Debbie Burkett
Project Sponsor: Chunghwa Telecom
Participants: Aktavara, Alcatel, Nortel Networks, Microsoft, Tech Mahindra
The scope of this catalyst project is confined to the application of emerging standards such as New Generation OSS (NGOSS) for IPTV Fulfillment. The project demonstrates how the NGOSS principles of eTOM and SID can be used to improve the IPTV Fulfillment processes and share the information amongst processes. The eTOM processes are layered keeping into account the different players of the Telecom Domain from the business as well as the operations perspective. The project demonstrates the use of the Microsoft’s Connected Services framework in leveraging its potential for UFO (Universal Fulfillment Organizer) platform. By the way of the catalyst project, it will be demonstrated how IPTV services over CHT’s FTTB core network can be fulfilled fast and efficiently.
Chunghwa Telecom (CHT) would like to improve its fulfillment processes in all verticals Fulfillment, Assurance and Billing step by step. By the way of this catalyst project, CHT would like to achieve a "One Stop" Services Fulfillment for FTTx Services solution in this phase. CHT wants to make its business more agile, subsequently its business processes. This is especially required to cope up with the rapidly changing telecom market due to introduction of new services. This would also give services to the customers at a lower rate, but also not affecting the profit margins drastically