Record attendance, landmark announcements and cutting-edge technology defined Dallas event.

by Martin Creaner, President, TM Forum

Once again Management World Americas in Dallas has exceeded our expectations. Last week, we saw a record attendance of around 1,400 people who came to hear and learn, discuss and debate, network and do business in what has become an annual ritual for the key decision makers in our industry.

If you weren’t able to make it, you missed experiencing a most vibrant atmosphere for business development, landmark announcements and cutting-edge technology. Some of the discussions certainly would not have been conceivable 24 months ago and may well have truly global repercussions. If you were there, you know what I’m talking about.

Either way, as I look back at last week, a few key things come to mind.

Keep your business moving forward through benchmarking.

The Business Benchmarking Program is currently undergoing tremendous growth within TM Forum, which is reflected in the recent availability of 2 critical reports – one that looks at operational excellence and one that focuses on billing performance – and the upcoming Business Process Benchmarking Summit on Nov. 27.