Decision Making + Operational Monitoring + Reconsidering Decisions as Needed
 Decision Design - Like automobile design
- Key competency: Being able to understand how metrics of interest will
respond to the changes brought about by the decision
- Key competency:
Understanding the role of customer experience in this cause-and-effect
flow
- Key competency: Using judgment where data is missing
| Operational Monitoring:
- Like monitoring a working car
- Key competency: Detecting problems accurately and quickly
- Key
competency: Diagnosis
- Key competency: Knowing when to reconsider and
adjust aspects of the decision
| |