Best Practices and Standards

Solutions for Transforming Business and Creating Technical Solutions
Overview of TM Forum Standards and Guidelines The Business Case for Using Standards

Best Practices vs Best Practices
Revenue Assurance
TM Forum is leading the way in revenue assurance by developing best practices, standardizing of the language and processes of revenue assurance.
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Managing Service Quality
The Service Level Agreement (SLA) Management project addresses SLA management with respect to the customer to service provider interface.
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Architecture Roadmaps: Frameworx
Frameworx Overview

TM Forum’s Frameworx Integrated Business Architecture provides an industry agreed, service oriented approach for rationalizing operational IT, processes, and systems that enables Service Providers to significantly reduce their operational costs and improve business agility.
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Business Process Framework (eTOM)
The eTOM Business Process Framework is known around the world for the common vocabulary it establishes for both business and functional processes.
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Information Framework (SID)
The Information Framework (SID) offers in a common information model which provides the common language and ability to align data with pertinent business processes.
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Application Framework (TAM)
The Application Framework (TAM) offers a standardized model for grouping function and data into recognizable applications or services.
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Integration Framework

The Integration Framework provides a unifying function in the Solution Frameworks.
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Software Interfaces & Development
Open, flexible interfaces are critical to connecting support systems, multi-technology networks, data and applications. Interfaces include MTOSI &  MTNM, OSS/J and IPDR.
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Service Delivery
Service Delivery Framework (SDF)
The Service Delivery Framework helps organizations maintain control of service lifecycle management across all execution environments and frees them to architect their Service Delivery Platforms (SDPs) as they choose.
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IPsphere
The IPsphere Framework delivers a business layer for rapid service delivery, including advanced support for IP services.
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Best Practices Programs
Certified Compliance Testing
TM Forum’s Compliance Certification enables industry suppliers to test and certify their adherence to individual TM Forum frameworks and standards.
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Catalyst Program
The Catalyst Program is the TM Forum’s rapid prototyping program where service providers and vendors work together to solve short and long terms operational challenges.
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Collaboration & Community Participation Aileen Smith, Senior Vice President, Member Collaboration, TM Forum Collaboration & Community Participation

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Contributor Spotlight
TM Forum has launched a new program, “Contributor Spotlight” to recognize members who make contributions of all kinds to the TM Forum’s Collaboration Program.
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