TM Forum enables simplicity in our complex industry. Being a service provider or a supplier isn’t easy. Market saturation and convergence are driving extreme competition, while customers constantly expect more for less. Delivering the right level of service, at the right price—and making a return for your shareholders—is a tall order. To succeed, your business must run with maximum agility, simplicity, and efficiency.
To deliver growth, you need to automate your core business operations using commercial off-the-shelf systems, enabling you to focus on differentiation where it matters—on innovative services, partnerships, and business models.
Already adopted by 90% of the world’s largest service providers, TM Forum’s Frameworx suite of standards provide the blueprint for effective business operations, enabling you to assess and improve performance by using a proven, service-oriented approach to operations and integration which allows you to focus on growing your business.
Business Benefits
TM Forum standards and services provide the critical market tools to help service providers of all types deploy innovative services and business models for growth, delivering significant cost and risk reduction throughout planning, design, and implementation.
Frameworx enables significant cost and risk reduction for service providers and suppliers throughout solution development, deployment, and integration.
TM Forum standards are:
- Used by service providers and suppliers worldwide
- Easy to adopt, reducing the cost of integration
- Highly flexible, to support easy integration of new services and technologies
- Independent of vendor implementations
- Used to simplify RFx development, response, and support
TM Forum Standards
Frameworx: Suite of standards that enable successful business transformation
Business Process Framework (eTOM): Comprehensive, multi-layered business processes
Information Framework (SID): Comprehensive data definitions and models for internal and external information flows
Application Framework (TAM): Models for grouping processes and information into applications
Integration Framework: Standard interfaces and Business Services
Business Metrics: Standard business metrics
Frameworx Implementation Support
Business Benchmarking: Business performance benchmarking studies and reports
Conformance Certification: Independent assessment and certification of supplier or service provider conformance to Frameworx
Training and Certification: Courses delivered around the world and on-line by industry experts. Personalized career certification program that signifies your Frameworx expertise.
Best Practices
Procurement: Standard templates for procurement of Frameworx-based solutions
Revenue Assurance: Standards and best practices to improve Revenue Assurance maturity and success
Service Level Agreement Management: Methodologies and tools to manage Service Level Agreements throughout the customer lifecycle
Software Enabled Services Management: Service delivery management framework and reference model, across the service lifecycle
IPsphere: A business layer for rapid service delivery between multiple stakeholders
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