Using the GBA's experience of benchmarking the billing process amongst major communications service providers over several years, this project is now part of the Business Benchmarking program.

Click here for more information on the Billing Process Benchmarking Survey.

Click here for more information on the Billing Process Benchmarking Report.

Billing and customer experience are issues are of high importance to service providers in any industry as they strive to keep customers and maximize income. TM Forum Training Courses delivered by industry leaders and experts in the field provide service providers and their suppliers the tools, knowledge and insight needed to stay at the forefront of these issues.

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Customer Care, Revenue Management and Assurance,
at Management World 2008.  Click here for more information.

Click here for information on Speaking Engagements.

The boundaries between OSS and BSS are blurring and with the integration of the Global Billing Association (GBA) the TM Forum is strategically placed to be the thought leader, voice and focal point of both the OSS and BSS worlds. However, a strong emphasis needs to be maintained on the issues confronted by service providers, and therefore processes not systems need to be the focus of discussions.

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The Billing & Customer Experience Initiative now leads the definition of the strategy, topics and direction for all of the billing and customer experience activities within the TM Forum Collaboration Program. 

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On-going conversations and interactions with operators and experts in all the relevant areas, together with comment and analysis. This newsletter arrives as an email, with descriptions and discussions of current issues, together with links and related articles and presentations. Click here to request a free subscription. 

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