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Business Process Framework

The Business Process Framework (eTOM) is a critical component of Frameworx, the TM Forum’s blueprint for enabling successful business transformation.

It is a comprehensive, industry-agreed, multi-layered view of the key business processes required to run an efficient, effective and agile enterprise.

All of Frameworx, including the Business Process Framework, is created and evolved by industry leaders and practitioners in TM Forum’s collaboration community.




What is the Business Process Framework?


It is a hierarchical catalog of the key business processes required to run a service-focused business. At the conceptual level, the framework has three major process areas, reflecting major focuses within typical enterprises:

  • Strategy, Infrastructure, and Product
  • Operations
  • Enterprise Management

What is the Business Process Framework?

Click here for a 3 minute introduction

6 Things You Can Do With the Business Process Framework


  • Create a common language for use across departments, systems, external partners and suppliers, reducing cost and risk of system implementation, integration and procurement
  • Adopt a standard structure, terminology and classification scheme for business processes to simplify internal operations and maximize opportunities to partner within and across industries
  • Apply disciplined and consistent business process development enterprise-wide, allowing for cross-organizational reuse
  • Understand, design, develop and manage IT applications in terms of business process requirements so applications will better meet business needs
  • Create consistent and high-quality end-to-end process flows, eliminating gaps and duplications
  • Identify opportunities for cost and performance improvement through re-use of existing processes and systems
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