Process and best practice frameworks are being developed across many global industry sectors, so an important ‘next step’ will be to knit them together where appropriate to eventually create a compatible framework of frameworks.

The TM Forum has taken the telecommunications sector to an early lead in this endeavour.  In 2004 it formed a team to determine how the Enhanced Telecommunications Operations Map (eTOM) - the TM Forum’s service provider business process framework – can work with the ITIL (Information Technology Infrastructure Library) the globally agreed model for best practices in IT service management. The team, which has support from the ITIL community, concluded that eTOM and ITIL are complementary, compatible and mutually supportive.

Find out how this compatibility can be exploited further by attending the TM Forum Webinar,  Joining up the Process Pieces: eTOM and ITIL sponsored by Casewise.

You will hear Mike Kelly, who co-ordinates TM Forum’s eTOM program, explain the synergies between the two bodies of work and how telecom organizations can use them together to further improve their IT and business process performance. Mike will share examples of how this works in practice.

Ray Pearman, CEO of Casewise, will explain how his company has built both models into its Corporate Modeler tool and, with the help of TM Forum, has  linked them together to provide a holistic view of IT best practices. Casewise has also modelled how eTOM and ITIL can satisfy many of the requirements of Sarbanes-Oxley, ISO 20000, ISO 27001, Data Protection Acts and more.

Join us to learn:

That TOM and ITIL are NOT in conflict

• How eTOM provides a high-level view of telecoms processes – covering everything from strategy to billing – but it lacks detailed process flows. ITIL provides these process flows for many IT operations side of the business, thus helping to plug that gap
• That eTOM can be used to build ITIL-compliant processes, using eTOM process elements
• That ITIL ‘best practice’ specifications can be embedded in eTOM – typically in Enterprise Management – as a corporate policy for handling a specific area (like Change Management)
• How the application of this policy will then arise throughout the enterprise, and how eTOM can support process flows in each area in line with the policy