TM Forum - Revenue Assurance

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Revenue Assurance

Revenue leakage is often considered a hidden and uncontrolled cost of doing business in the telecom industry. Revenue assurance aligns OSS and BSS to eliminate leakage. Holistic revenue assurance optimizes business processes, the usage of existing assets, and the integrity of data. As a result revenue assurance maximizes revenues, reduces costs and increases profitability in ways wholly within the control of the service provider and with low levels of investment.

Case Studies

TMF Revenue Assurance Standards Bring Results in Telecom Italia

Azure Global Operator Attitudes to Revenue Assurance Survey 2003

Revenue Assurance Webinars

Revenue Assurance – Stop the Leakage!

Building a Framework for Revenue Assurance

Overview

“Revenue Assurance spans across OSS and BSS because it requires a holistic view of the operator’s environment to encompass both OSS systems such as network management and BSS systems such as the billing and CRM systems. We saw a real need to create an industry standard and model for the way operators deal with RA. It was our service provider members that encourage us to take on the challenge and they have stepped up to support the technical work the Revenue Assurance team is doing.” Martin Creaner, TM Forum President & CTO

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Team Activities

Revenue Assurance Team
The Revenue Assurance team addresses standardization in the OSS/BSS space relating to problems of lost revenues and reduced profitability as a consequence of process flaws.

Catalyst Projects

Previous and Current Catalyst Projects in the BSS-Billing Projects Sector. See all Catalyst Projects.

Revenue Assurance Standard KPI - TeleManagement World Nice 2007

Revenue Assurance Catalyst - TeleManagement World Nice 2006

Sarbanes Oxley Catalyst - TeleManagement World Dallas 2005

Reactive to Proactive Revenue Assurance – Closing the Loop -- TeleManagement World Nice 2005

UMTS - IP Interconnect and Content Settlements - TeleManagement World Nice 2002

IPDR Billing - TeleManagement World Nice 2001

Documents

GB941b Maturity Model
This appendix discusses a way to assess maturity of business activities to deliver revenue assurance objectives.

GB941-A Revenue Assurance KPI Metrics Workbook
This addendum provides a hierarchy of Revenue Assurance Key Performance Indicators (KPI) at Strategic, Tactical and Operational level in 3 main categories

GB941 Revenue Assurance Guide Book, Release 1.0
This Guidebook originates from TMF Revenue Assurance Technical Report 131, a technical report on RA issued by TMF in 2004, and leads the reader through different facets of RA, collecting the experiences of various professionals.

Billing Viewpoints

Viewpoints presented by Hugh Roberts, Development Director of the TeleManagement Forum.

Two Reasons Why Eastern European Prepaid Shouldn’t Put All Of Its Eggs In One Basket
Original (Draft) Version Of An Article For Eastern European Wireless Communications - 2004

e-Asy Solutions To e-Leakage?
Original (Draft) Version Of An Article For Vanilla Plus - 2004

The Name Game…Can ‘Revenue Fulfilment’ Fulfil The Dream Of Revenue Assurance Managers?
Original (Draft) Version Of An Article For Mobile Europe - 2004