| About the Initiative | The boundaries between OSS and BSS are blurring and with the integration of the Global Billing Association (GBA) the TM Forum is strategically placed to be the thought leader, voice and focal point of both the OSS and BSS worlds. However, a strong emphasis needs to be maintained on the issues confronted by service providers, and therefore processes not systems need to be the focus of discussions.
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| Benchmarking | Using the GBA's experience of benchmarking the billing process amongst major communications service providers over several years, this project is now part of the Business Benchmarking program.
Click here for more information about the Billing Performance Study.
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| Projects | Revenue Management is the issue at the top of the mind of any service provider in any industry trying to keep customers, and to maximize income from them. The Revenue Management Initiative within the TM Forum will provide a medium and a focal point for the discussion and education around these issues.
The GBA Steering Council has become the core of the new Revenue Management Initiative. The GBA brand has been dissolved in order to avoid confusion in the marketplace and to position TM Forum as the sole organization focused on both OSS and BSS issues. However, the GBA’s work in the development of the GBA Map, which represents a Revenue Management view into eTOM, its Billing Process Benchmarking annual survey, its publications and seminars will continue and will provide the foundation and energy for the future work of the Revenue Management Initiative.
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| Inside Revenue Management | Inside Revenue Management is sent out to members regularly as an email newsletter with links to a microsite full of articles, news and other items.We believe that a web-based communication allows for much more relevant information to be distributed, using links, analysis and comment on matters that directly affect our operator/carrier members. A larger publication, The Billing Journal, will be sent in hard copy format to all members quarterly.
The content for both these publications is driven by conversations with operators, short surveys, views from industry experts and analysis by the TM Forum editorial team.
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| | Training | Revenue management are issues are of high importance to service providers in any industry as they strive to keep customers and maximize income. TM Forum Training Courses delivered by industry leaders and experts in the field provide service providers and their suppliers the tools, knowledge and insight needed to stay at the forefront of these issues.
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| Revenue Management & Customer Experience Summit |
Over 3 days at Management World Orlando, the Revenue Management & Customer Experience Summit will look at the all important aspects of charging for and gathering revenue for the new generation of services.
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