TM Forum - The link with ITIL

The link with ITIL

ITIL (the IT Infrastructure Library) and the eTOM Business Process Framework are different models for defining business processes that can be used by enterprises. In the Information and Communications Services Industry, Service Providers are doing more ICT business and they can make use of both approaches: eTOM in the Telco world and ITIL in the IT world. Each approach has a substantial user base, but they take a different approach in providing process frameworks for their users. For the telecoms Service Provider, therefore, it is important to understand the relationship between these two frameworks, to resolve issues where they need to employ both, and to allow support from each. The business goal is to evaluate if these frameworks can be mutually supportive, rather than in conflict.

TeleManagement Forum has had an eTOM / ITIL Working Party since 2003 to consider how the two process frameworks compare and can work together. Membership of the Working Party includes eTOM and ITIL experts, and practitioners from many countries, as recorded in the Working Party Report.

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