| White Papers - Business Process Framework (eTOM) | Date | Title | Applicable TM Forum Work | | January 01, 2010 | What Lies Below eTOM Level 3? | | | July 08, 2009 | Centralized User Management and TMF615 | | | June 19, 2009 | Collaborated End-to-End Operation and Service Management in Space Communications | | | January 19, 2007 | About Network Performance Monitoring & Benchmarking In a Fast Changing Environment | | | January 12, 2005 | Applying eTOM to Public Utilities Industry | | | May 20, 2004 | Customer Loyalty: the new CRM Frontier | | | February 23, 2004 | OSS through Java Crosses the Chasm: Integration APIs Leap From Designs and Downloads to Implementations | | | January 12, 2004 | Backing the Right Horse: To Win, Carriers Must Put Their Money on Standards-Based Technologies | | | January 12, 2004 | Deployment Strategies Focusing on Massive Scalability | | | July 01, 2003 | An Analysis of the OSS Landscape in Asia | | | February 01, 2003 | Automating Business Processes of Telecom Service Providers Using BPM and Web Services for NGOSS | | | |