TM Forum - Business Process Framework (eTOM)

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Business Process Framework (eTOM)

Within TM Forum's NGOSS (Next Generation Operations Systems and Software). the NGOSS Business Process Framework is represented by the Enhanced Telecom Operations Map®, also known as (eTOM). The eTOM Business Process Framework is the ongoing TM Forum initiative to deliver a business process model or framework for use by service providers and others within the telecommunications and related sectors of industry. The TM Forum eTOM describes all the enterprise processes required by a service provider and analyzes them to different levels of detail according to their significance and priority for the business. For such companies, it serves as the blueprint for process direction and provides a neutral reference point for internal process reengineering needs, partnerships, alliances, and general working agreements with other providers. For suppliers, eTOM outlines potential boundaries of software components to align with the customers' needs and highlights the required functions, inputs, and outputs that must be supported by products.

Go to a full eTOM Overview and Data Sheet
Download the eTOM Poster here
Download the Russian eTOM Poster here
Download the Spanish eTOM Poster here
Download the Portuguese eTOM Poster here

Case Studies - Business Process Framework

Using eTOM, SID and TAM for IT Risk Management

Business Process Convergence

Business Process Framework Webinars

Joining up the Process Pieces: eTOM and ITIL Webinar

Success stories: How NGOSS is being put to work today

Business Process Framework Datasheets

eTOM Datasheet

NGOSS and Business Process Framework

Positioning NGOSS's Business Process Framework for Analysis and Classification of Business Processes:
A particular strength of eTOM as the NGOSS Business Process Framework is that it is already positioned within the NGOSS program and links with other work underway in NGOSS. In particular, eTOM provides the Business Map for NGOSS and is a prime driver for business requirements to feed through from the NGOSS Business View to the System View and eventually into the NGOSS Implementation and Deployment Views.

Business Process Framework Documents

Enhanced Telecom Operations Map® (eTOM) - GB921Model Release 7.0

Enhanced Telecom Operations Map® (eTOM) - GB921 Browsable & Interactive Release 7.0

eTOM Solution Suite (GB921) Release 7.0

eTOM Solution Suite Release 6.0

eTOM Solution Suite Release 5.0

The link with ITIL

ITIL (the IT Infrastructure Library) and the eTOM Business Process Framework are different models for defining business processes that can be used by enterprises. In the Information and Communications Services Industry, Service Providers are doing more ICT business and they can make use of both approaches: eTOM in the Telco world and ITIL in the IT world. Each approach has a substantial user base, but they take a different approach in providing process frameworks for their users. For the telecoms Service Provider, therefore, it is important to understand the relationship between these two frameworks, to resolve issues where they need to employ both, and to allow support from each. The business goal is to evaluate if these frameworks can be mutually supportive, rather than in conflict.

TeleManagement Forum has had an eTOM / ITIL Working Party since 2003 to consider how the two process frameworks compare and can work together. Membership of the Working Party includes eTOM and ITIL experts, and practitioners from many countries, as recorded in the Working Party Report.

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Business Process Framework White Papers

To Submit a White Paper, please click here for full information and answers to frequently asked questions.

Customer Loyalty: the new CRM Frontier
This paper discusses why such Point Based Loyalty Systems should be supported by relevant process reengineering and data model unification to derive full benefits.

OSS through Java Crosses the Chasm: Integration APIs Leap From Designs and Downloads to Implementations
As a result of these successful proofs, OSS/J compliance is becoming a key vendorevaluation factor for AT&T Wireless, British Telecommunications plc (BT), Covad Communications, Deutsche Telekom/T-Systems and Vodafone as they develop nextgeneration operation support system (OSS) software procurements.

Backing the Right Horse: To Win, Carriers Must Put Their Money on Standards-Based Technologies
This paper sets out the case for Inter-OSS Application Programming Interface (API) standards which can be seen as an important element in a third way for Communications Service Providers (CSPs) looking to integrate and refine their OSS/BSS.