The personal views expressed in this article are those of the author and do not necessarily represent those of the TeleManagement Forum.

Not long ago, Revenue Assurance Managers would be addressing challenges that looked something like; An Eastern European PTT that was leaking 34% by CDR value in thei mediation systems; A Western European PTT that was losing 220% of customer orders by volume in their non-automated order management process (meaning that on average every customer order was mis-processed more than twice); A US carrier that found upon sampling that 38% of its ports had been over-provisioned, and hence lost from the inventory management system; A US ISP that had a ‘bill & keep’ (each partner keeps the revenues it bills its customers for) relationship with a peering partner when the traffic imbalance was approximately 1:2,500 (a more normal tolerance would be a maximum of 1:4)

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