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Today's enterprises are increasingly faced with the need for business transformation: implementing a next-generation business model by improving business process effectiveness to attain strategic goals. But achieving next-generation status requires that enterprises do more than introduce a new IT and process architecture. As one of a series of books that describe how to adopt and apply the TM Forum solution frameworks (NGOSS), this is a practical tool that will guide enterprises to recognize and build their path to the next generation model. Read more
The eTOM - A Business Process Framework Implementor's Guide The adoption of the TM Forum’s Business Process Framework, also known as eTOM, continues to increase within the information, communications, and entertainment industry. As a result, a need has arisen to provide guidance the practical use of the framework and how the framework can be extended and/or modified for use.
The guide provides a review of the Business Process Framework, a typical implementation approach, a set of guidelines for extending the framework and a series of case studies for demonstrating uses of the framework. Read more
Written by the TM Forum’s co-chair of the Shared Information and Data Model project and TM Forum staff member, John Reilly provides answers to many questions about this cornerstone framework. Read more