This document defines the requirements for the exchange of management information and the assurance of service quality with a model of FAB functions as documented in TM Forum’s Telecom Operations Map.  Specifically, this document will focus in the area of Assurance with regards to performance management of IMT-2000 services (hereafter referred to as ‘services;).

Whilst this document is focused on third generation mobile services many of the concepts are equally applicable to other telecommunication services. The purpose of this document is to address the Service Quality Management functionality of the Telecom Operations Map.

This document will be issued in phased releases. The first release concentrates on the SQM to Customer Quality of Service interface. The second release (version 2.x.x) will extend this business agreement to include interface 2, the Network data Management (NDM) to SQM interface.