More than 170 service providers from over 65 countries use the TM Forum Business Benchmarking Program’s performance data to:
- Facilitate business decision-making
- Assess business health, identify problems, and drive improvements
- Support business cases, budgeting and investment
- Track business performance against best-in-class peers worldwide
This is an ABSOLUTELY FREE service to Service Provider members of TM Forum—a $100K value! Participating service providers receive free, secure, individualized reports showing their performance on each metric and have access to broader results and statistics in the benchmarking database.
Reports with aggregated results are available for a fee to nonparticipating service providers and by paid
subscription to suppliers.
TM Forum Benchmarking is conducted through a secure web-portal. The process, software, and physical environment have been audited and approved by several unaffiliated security auditors.
Developed
by service providers,
for service providers, the Program uses quantitative metrics ranging from tactical to business performance data and conducts qualitative surveys on topics of service provider interest. The metrics are always relevant since service provider Dialog teams define them.
Our Benchmarking studies help you measure the true impact of changes in your business, providing a balanced scorecard across finance, customer service, and operations. Benchmarking before and after critical projects allows you to objectively assess how much you have improved, and where you stand against your targets.
Based on the comprehensive set of
Business Metrics defined in Frameworx, TM Forum’s Business Benchmarking Program allows you to compare your business and operational performance against the rest of the industry, providing the critical information you need to shape your future strategy.
TM Forum's
Business Metrics Automation program works with software suppliers to incorporate TM Forum standard business metrics into products and solutions, enabling service providers to automatically upload metric data into the TM Forum Business Benchmarking Database rather than collating and entering that data manually.
The TM Forum
Business Metrics Automation Certification program delivers the next step toward real-time automated benchmarking by enabling software suppliers to gain an independent assessment of their product's conformance to the Business Metrics Automation requirements.
Business Benchmarking Studies
The Business Benchmarking program conducts studies in five research streams:
- Residential Broadband Services Business Performance
- Mobile Services Business Performance
- IP Business Services Business Performance
- Revenue Management, including Billing Performance and Revenue Assurance
Business Benefits - Service Providers pool critical industry data in a secure and trusted environment
- Regular studies provide updates on industry shifts and trends
- Service Provider participants receive personalized reports outlining their performance
- Service Providers drive selection of the study metrics
Testimonials
Listen to the Optimus
video testimonial.
The act of self-assessment itself has already helped us to identify room for improvements and I’m confident that the final result will point us down the path toward the next level of maturity.
– Rose Moura, Director of Revenue Assurance, Swisscom AG
T-Mobile is convinced that Benchmarking is needed to find out where we stand in terms of performance, quality and success in a challenging market. The TM Forum initiative is a great opportunity to do it in a professional way. The results from the TM Forum Benchmarking provide key information for our decision process and next steps in a highly competitive market. The Content Experience from TM Forum offers a compelling glimpse into a highly automated, end-to-end solution for scaling and managing vast amounts of content across a wide range of platforms and devices.
– Klaus Martiny, VP Operations/Continuous Improvement, T-Mobile International