| Drive Profitability by Measuring Business Performance
Invaluable Data from More Than 130 Service Providers | Business Benchmarking Program Overview | |  The TM Forum Business Benchmarking Program is a one-of-a-kind program that provides tools, reports, and analysis that enable Service Providers to compare their business and operational performance to the performance of over 130 Service Providers from 20 countries around the world.
The Business Benchmarking Program manages and delivers metric-based benchmarking studies, surveys on qualitative aspects of performance, and industry business intelligence reports. All Service Provider data is contributed anonymously through a secure portal to a secure database.
Gain Insights into Your Operational Business Performance Relative to Your Peers - Increase Profitability
- Improve Customer Experience
- Improve Operational Efficiency
Faced with transformation and financial pressures, Service Providers are challenged to optimize the effectiveness of all facets of their businesses. The Benchmarking Program’s comparative data are important tools for prioritizing improvements and increasing business effectiveness.
By contributing to Benchmarking studies, Service Providers gain insights into their organization’s operational business performance and assist the communications industry in assessing its progress. |
| Benchmarking Studies | Everyone understands the value of benchmarking – measuring your performance and comparing it to your competitors to provide you with comparative data is a very powerful methodology to support good business decisions.
The TM Forum Benchmarking Studies have unique and extremely valuable features:
- TM Forum Benchmarking metrics give actionable results by measuring at the service level and not corporate level.
- TM Forum Benchmarking studies provide visual correlations to spot potential interactions or insights from the data.
- The TM Forum benchmarking is carried out in a trusted, anonymous environment which improves the accuracy of the data.
- The TM Forum Benchmarking Program carries out metric-based Benchmarking Studies to reveal business performance results and Benchmarking Secure Surveys to address critical operational topics!
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| Insights Business Intelligence Reports | Insights Business Intelligence Reports explore current industry issues from a Service Provider perspective. The reports meld strategic trends provided by well-known industry analysts with supporting detail from recent TM Forum Business Benchmarking studies.
Member Reports are available exclusively to the TM Forum’s membership of more than 700 member companies. They are available free to members as pdf downloads.
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| Benchmarking Program Benefits | | Service Providers pool critical industry data in a secure and trusted environment. | Regular studies provide updates on industry shifts and trends. Special studies can be created at the request of 5 or more Service Providers | | Service Provider participants receive personalized reports outlining their performance. | Service Providers drive selection of the study metrics. | | |
| Reports and Studies | | The Business Benchmark program conducts studies in five research streams: - Business Performance for Broadband Services
- Business Performance for Mobile Services
- Business Performance for High-Speed Business Services (such as IP VPNs)
- Business Performance for Converged Services
- Revenue Management topics such as Billing Performance and Revenue Assurance
Business Performance Studies compare operational performance in the following key areas: - Customer experience indicators for call center, fulfillment, and assurance
- Operational efficiency indicators, such as process cost, time, and rework
- Financial performance indicators, such as time from order to cash.
TM Forum Benchmarking is conducted through a secure web-portal. The process, software, and physical environment have been audited and approved by several unaffiliated security auditors. |
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