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Business Process Framework

Getting Started Pack

The Getting Started Pack is a series of introductory documents to help you learn about the Business Process Framework and how to use it in your organization. If you are new to the Business Process Framework, it is recommended that you read the Primer, Concepts and Principals and User’s Guide in order.



Getting Started Pack Document List

Primer (approximately 25 pages)
The Primer assists new readers and users of Business Process Framework by providing an introductory view of the concepts, goals and structure of the Business Process Framework.

Concepts and Principles (Approximately 65 pages)
One of the core foundational documents of the Business Process Framework, this document provides an overview from both Intra-Enterprise and Inter-Enterprise viewpoints, and describes the main structural elements and approach of the Framework.

User’s Guide (Approximately 10 pages)
The User’s Guide provides guidelines to assist users of the Business Process Framework in applying it within their businesses.

Business Process Framework Frequently Asked Questions (Approximately 16 pages)
This document acts as a repository to collect information on recurring issues and questions, as they arise, and can be regarded as a living document.  It aims to document approaches based on industry experience that can be used by a company and adapted to its business needs.

Guide to Applying the Business Process Framework (Approximately 25 pages)
This document provides information and guidance to users in how the Business Process Framework can be applied within businesses, and the implications for maintaining alignment with the Business Process Framework when extensions and/or adaptations are made in the course of applying the Framework.

Working Together -- eTOM and ITIL  (Approximately 15 pages)
This document (GB921 Addendum W) focuses on the overview of how the two frameworks - ITIL and the Business Process Framework (eTOM) - can work together.  The frameworks are complementary and the support each provides is compatible with the other and adds to it. Thus, it is feasible and practical to deliver ITIL “good practice” services using process flows built using eTOM.

Leveraging Process Elements and Process Flows in Support of ITIL (Approximately 14 pages)
This document focuses on the methodology to develop more detail on an integrated view between ITIL and eTOM, with some examples to show how this can work in practice.

Building Bridges: ITIL and eTOM (Approximately 70 pages)
A Technical Report (TR143) that was prepared jointly with itSMF (the separate trade body whose members develop ITIL), and which explores the relationship between the ITIL “good practice” framework and the work of TM Forum (in particular, the Business Process Framework) including some recommendations for evolution of the Business Process Framework to strengthen linkage with ITIL. Outcomes of this work have been implemented and are documented in Business Process Framework document GB921D.

Release Notes (Approximately 10 pages)
This document provides the overview content of the Business Process Framework (also known as eTOM) and it will identify the changes introduced in this current release.
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