Business Proposition
| Financial and communications service providers can streamline B2B and internal operations by integrating ITIL best practices and data with Frameworx.
|
TM Forum Standards in Use
or Development
| 1. Business Process Framework (eTOM): Tracing end-to-end process flows across B2B boundaries
2. Business Process Framework (eTOM): Integrating ITIL-inspired process elements with eTOM process elements in level 4 flows
3. Information Framework (SID): Relating ITIL configuration items to B/OSS entities in the SID
|
|
| Team Member Contributions
| | |
Demonstration Scenarios
| - Business users configure SaaS CRM and product catalogs to work with local order management systems
- Bank internal customer orders virtual desktop product from bank; bank requests fulfillment from service provider over B2B
- Service provider configures and provides a cloud-based service that meets customer requirements
| |
|
|
Forumville
| Click here to return to full catalyst list.
|
Customer Champion Quote
| "ING believes strongly that communication service providers have a significant opportunity to provide critical building blocks and cloud services to us. A great example of this is virtual and later liquid desktop. Working with TM Forum and ECLC, we are excited to see how this service will realistically be provisioned and managed in line with best practice (ITIL) and business process framework (eTOM). " Tony Kerrison, CTO of ING and Head of Infrastructure Services |
|