Operational Performance
Operational Business Performance Studies are continuing studies developed to provide insights into critical business performance indicators in areas of Customer Experience, Operational Efficiency, and Revenue and Margin.

Billing Study
Benchmarking the billing process has been one of the cornerstones of the GBA since 2000. It is a major benefit for service provider participants and the GBA is the acknowledged source of benchmarking expertise in this key area

Financial Performance
Financial Business Performance Studies are continuing studies developed to provide insights into critical financial business performance indicators in the areas of revenue, margin, ARPU, customer acquisition and loss, revenue assurance as well as unit costs for primary process areas.

Special Studies
Special Studies are on-time studies developed to provide insights into a particular hot industry issue of concern to 5 or more service providers. Special studies may be address any aspect of business performance. If you have a proposal for a Special Study please contact us at benchmark@tmforum.org.