February 4-5, 2013
The Grosvenor, Dubai U.A.E

Event Highlight

The reality is that traditional voice revenues are falling. Service providers need to offer a wider range of new digital services to continue growth, and these innovations are encouraged by regulators and government bodies to boost social and economic development. To this end, the trend of providing new digital services is starting to take hold in key regions, including the Middle East. The challenge is determining how, when and what type of innovative digital services service providers can offer to address business, as well as consumer, needs.

Now its 6th year, TM Forum’s Middle East Summit uncovers end-to-end strategies, with related case-studies and practical examples, on:

1. Launching successful new digital services
2. Improving profitability through customer experience, segmentation, product bundling and pricing strategies
3. Developing best practices for business operations transformation

TM Forum unites the industry and this event brings together from operators across the Middle East, bringing insights applicable to the local market and sharing experiences from other operators who have faced/are facing the same challenges.

Topic List

• New opportunities and new markets: What are some new revenue streams operators can explore?
  • Capitalization on regional and international expansion
  • New innovative services
  • Smart cities
• The evolution of new digital services: How can operators implement and monetize new digital services?
• Increasing adoption and usability rates of new services
• Outsourcing and managed services in a digital services economy
• Enabling successful partnerships to drive new products and services innovation
• Business transformation to achieve operational excellence
• Optimizing customer experience/Turning big data into revenue
• Effectively implementing VAS to expand market reach

Past Speakers & Attendees of our Events in the Middle East

• Chief Financial Officer, Etihad Atheeb Telecom Co.
• Chief Executive Officer, Viva Bahrain
• Chief Commercial Officer, Expresso Telecom
• Chief Information Officer, PTCL
• Group Chief Information Officer, Qtel
• Senior Vice President, ETIC Du
• Director, IT Customer Support Systems, Mobily
• VAS Operations Director, Turkcell
• Director, Group IT, Etisalat UAE
• And many more…

Past Delegate Testimonials

TM Forum’s Management World Asia 2012 was a good opportunity to get to know more about the Asian Telecom community, which appeared to be very interesting and promising. In addition to the good networking opportunities, Management world Asia provided wonderful diversity of different experiences via its program that enriched our knowledge in regards to current and future challenges in the telecom field.”
~ Mehiar Qaoud, Senior Manager – Process Development & Governance, EITC DU

The TM Forum Middle East Summit was excellent experience sharing and a place to exchange ideas and best business practices within partners and competition network.”
~ Ahmad Jumaa, Director of IT Operations and Infrastructure, QATAR TELECOM

Who You will Meet

Based on analysis from our previous Summits in the Middle East, we expect the following delegate profile: