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Case Study Handbook 2013

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 The TM Forum Case Study Handbook is a showcase for the success of TM Forum service provider members  around the world as they embrace challenges in digital services and show us how business and IT agility help them maintain their competitive edge. Throughout, we highlight how TM Forum’s Frameworx suite of standards-based tools and best practices play a pivotal role in reducing time-to-market, cost and risk and provide scalability, too.

We hope you will find the case studies inspiring and motivating. Most of all, we hope they help you make changes to ensure on-going success in the digital world.

Exclusively in this edition:

How to succeed – and fast – in M2M through conformance with standards
Hughes Telematics, Inc. (HTI), in the U.S realized TM Forum conformant standards could help its innovative business model, providing business-to-business-to-consumer (B2B2C) telematics services directly to consumers.

Managing the service lifecycle brings in more than €30 million a year
SAPO, a division of Portugal Telecom (PT), contributes income of €30 million ($38.72million) annually, based on web advertising. Read about how SAPO’s Service Delivery Broker, a new line-of-business for the division, has furthered its success in introducing digital services.

Multi-faceted transformation leans on standards to help one of the fastest ever-new network builds
Telekom Malaysia faced a tough challenge – to transform from being a fixed-line incumbent to being a lean operator in a market that is rapidly becoming fiercely competitive. Read about how certified Frameworx-conformant solutions helped keep integration to below 20 percent and significantly reduce time taken on a range of customer-focused activities.

The unstoppable growth of Media Networks in Latin America
Media Networks, a B2B unit of Telefónica Digital, gives an impressive example of how a service provider can make money from new digital services by exploiting existing assets and local market conditions.

Picture perfect: Monetizing mobile video streams
Reliance 3G, part of India’s largest private sector, integrated communications service provider has diversified into mobile dataservices, in particular mobile video. Find out how using TM Forum’s specifications and guidelines helped ensure a successful launch of the delivery system and laid the foundations for the unit’s sustainable future.

Defining products within hours, cutting launch costs by 75 percent
A subsidiary of Türk Telekom, TTNET is Turkey’s largest Internet service provider, broadband access supplier, and multi-play service operator. Read about how the successful wholesale re-engineering of its OSS/BSS systems and capabilities resulted in it being able to launch new products in just two hours.

Achieving business effectiveness with a solid BSS foundation
Malaysia’s Celcom Axiata is one of the region’s fastest-growing mobile operators, servicing more than 12 million of its own subscribers. We share how the successful migration of Celcom’s prepaid services to a Frameworx-conformant Next Generation Intelligent Network (NGIN), coupled with the use of advanced business intelligence platforms, has paid real dividends.

Leveraging Frameworx for new business models and VAS revenue generating services
Saudi Mobily (Etihad Etisalat) is the undisputed leader in mobile broadband service provision in Saudi Arabia, claiming a 75 percent share of the national mobile data market. The company explains how it used Frameworx-aligned Next Generation Service Delivery Platform (NGSDP) to embark on a far-reaching business transformation strategy.  

Saving up to 2 percent of total revenues through revenue assurance
Telefónica Latin America has a long-standing commitment to revenue assurance. It turned to TM Forum’s RA Maturity Model and Business Process Framework (eTOM) for guidance.

Adding $146 million recovered revenue to the bottom line
Qtel Group operations in the Middle East, North Africa region and Southeast Asia collectively serve more than 83 million customers. It made a commitment to a three-year program based on TM Forum’s Revenue Assurance Maturity Model and business benchmarking studies. As well as affecting its bottom line and revenue recovery, the guiding principles have prevented the loss of much more through fraud management.

Assurance starts with sound advice and practical help
The Philippine Long Distance Telephone Company (PLDT) is the leading communications provider in the Philippines and offers the largest and most diversified range of communications services across the region. Learn how TM Forum Advisory Services helped it exploit the advantages offered by the Frameworx suite of standards-based tools and best practice as it embarked on an ambitious business transformation initiative of its fixed infrastructure.

End-to end resource management improves service and customer satisfaction
China Mobile boosts the world’s largest mobile network and its largest mobile customer base. We tell how plans to offer a range of 4G and mobile Internet services have spurred it to develop a more efficient, flexible, scalable and easy-to-integrate OSS.

Process-oriented governance delivers better control and efficient end-to-end operations
UPC Netherlands is the second largest cable TV operator in the Netherlands. Learn about the deployment of its plan to upgrade its networks and provide customers with bandwidth of at least 860MHz and speeds up to 120Mbps.

Reaping the benefits of deploying Frameworx across many operating companies
France Telecom-Orange already understands how standardization can support a reduction in costs, maintenance and integration effort through needing less customization. Now it is reinforcing the use of TM Forum Frameworx across all its operating companies.

Upgrading Integration Service Layer protects investment, cuts costs and increases applications’ stability and availability
Telstra is Australia's leading communications and information services company, and one of the best-known brands in the country. You can read about how as part of an on-going drive to improve its BSS/OSS capabilities, Telstra undertook a complex upgrade of its Integration Service Layer WebSphere Process Server, the flagship integration layer that brings together the operator’s BSS and OSS domains.

Do you have a TM Forum Case Study?

Click here for the TM Forum Case Study Template and how to submit your case study.

Questions? Contact Aideen Greenlee agreenlee@tmforum.org