About Us  |  Membership |  Help
Sign In |  Register

Research & Publications

Case Studies

Leveraging Fulfillment to break away from the Business-silo maturity trap – Enabling service innovation and growth

In the Information and Communication Technology industry, a typical Communications Service Provider (CSP) pursuing an aggressive business expansion plan in a dynamic and fast growing market can often easily find itself trapped into a series of technological silos where business decisions are driven bottom-up, tied to the constraints of technology. As time progresses, the Business Silo maturity stage[1] can permanently jeopardize expansion plans and negatively impact business decisions. This document presents a typical case in which Comptel Fulfillment assisted a well established Service Provider in the journey to break away from the Business

Registered Users Only

The full version of this document is only available to registered users of TMForum.org. If you are a registered user please login below to continue.

Not a Registered User?
Registration is free, quick and simple, and will give you access to a large library of TM Forum member content, industry documents, exclusive articles, commentaries, plus our web discussions and event features.

If you experience any problems in logging in, please contact us.

Please login

User Sign In: Email Password
Remember me