The TM Forum Case Study Handbook is packed with up-to-date success stories from service providers around the globe. All have used the Forum’s Frameworx suite of standards, best practices, training, Business Benchmarking and Catalyst Programs to evolve their businesses and gain big advantages in our highly competitive world.
TM Forum surveyed 86 of the world’s top 100 service providers about their use and projected use of Frameworx and 83 percent of respondents said they are already using our standards. Now readers can learn for themselves as the service providers share details of their success.
Simplifying and driving down costs
Our survey found 80 percent of respondents cited the simplification of IT architecture as the biggest reason for using Frameworx.
As China Unicom continues its Frameworx-based transformation program, it is estimating its new single tier, centralized e-channel hub has saved more than $7.86 million on system implementation and $3.93 million on maintenance costs annually.
Frameworx also benefits service providers beyond TM Forum’s traditional communications heartland. We tell how U.S. multi-service operator Charter Communications used Frameworx as a common reference across IT operations and planning and reduced its annual IT spend by nearly 60 percent.
Türk Telekom’s multi-phase, multi-year transformation program, built around Frameworx, is now in its second phase. Service delivery is 46 percent faster and return on investment is running at 42 percent.
By using TM Forum’s Catalyst program and Frameworx to streamline its IT, CenturyLink has increased revenue, reduced costs and is able to get products to market 25 percent faster.
2011 Case Study Handbook
Access the 2011 case study handbook here. Delivering new services, faster
The second biggest adoption driver, according to 59 percent of our survey’s respondents, is enabling new service rollout with Frameworx.
MIMO Tech Co. Ltd. of Thailand reduced operating expenditure by up to 30 percent and continues to see at least a 50 percent improvement in efficiencies in the way it offers new value-added services.
Vodafone D2 used Frameworx to build the largest transformation project ever undertaken by the company as it moved from resource to customer-centric fault and service management.
Massive savings
In 2010, Verizon Retail saved $20 million on billing-related calls to its contact centers by implementing a customer-centric, margin-driven revenue assurance program for its retail operation.
Telefónica O2 Slovakia was determined to tackle bill shock. By using TM Forum’s Revenue Assurance Solution Suite and our Revenue Assurance Maturity Model, the four-year-old company says it has the Best Customer Satisfaction Index across the Telefónica group.
Thailand’s True Corporation has used TM Forum’s Revenue Assurance Suite and associated training program for 10 key staff, resulting in savings that more than covered the team’s annual salary before deployment was even complete.
Early figures show that Colombia’s UNE EPM Telecomunicaciones is on target to make operational savings of 7 percent annually: in 2010, its revenue assurance project contributed 1 percent of its total operating revenues.
Greek mobile network operator Cosmote chose to use TM Forum’s Business Metrics and Business Benchmarking Program in the interests of speed without risk, achieving huge operational improvements.
TM Forum’s Case Study Handbook sums up everything the Forum stands for – enabling shared expertise, knowledge, investment and effort to benefit service providers of all kinds and sizes, from anywhere on the globe. We hope you enjoy it!
With thanks to our sponsors:
Do you have a TM Forum Case Study?
Click here for the TM Forum Case Study Template and how to submit your case study.
Questions? Contact Aideen Greenlee at agreenlee@tmforum.org |
|