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TM Forum Standards

To run your business with maximum agility and to deliver growth, you need to automate your core business operations with commercial off-the-shelf systems. TM Forum's Frameworx suite of standards and support services provide the blueprint for effective business operations, enabling you to take a service-oriented approach to your business.

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Channel Sales Management

The Channel Sales Management application provides the necessary functionality to sell to a number of specific sales channels. Area contains several level 2 applications, each supporting different channels. This application contains core functionality shared amongst level 2 applications, and functionality specific to each channel. This section is organized to reflect Common Functionality, then addresses the specificities of each channel:

Direct sales force (also known as field sales) – most handling corporate and medium sized businesses [see section]
Telesales / ordering department – selling over the phone to consumers and small businesses
Retail outlets – the Telco’s branded retail stores, (mostly common in Wireless communication provides and mostly serving consumers and small businesses)
Dealers – 3rd party retailers that sell the communications service provider’s services, mostly to consumers
VNOs – Virtual Network Operators, that sell their own branded services over the communications service provider’s network
Affiliates

Channel Sales Management

Product/Service Name	Company
Amdocs Sales	Amdocs Management Limited
Application Development & Management	Tech Mahindra Limited
Application Service Management	Tech Mahindra Limited
B/OSS	Tech Mahindra Limited
BAssured™ eBusiness	AssuringBusiness Pte Ltd
BAssured™ Receivables Management	AssuringBusiness Pte Ltd
Beesion Swarm	Beesion Technologies
BPO Services	Tech Mahindra Limited
BSS Consulting & System Integration Services	Objective Technologies SA
Business Intelligence	Tech Mahindra Limited
Business Support System (BSS)	ZTEsoft Technology Co., Ltd
CC&B Solution for 3G	ZTEsoft Technology Co., Ltd
CC&B Solution for Wireless	ZTEsoft Technology Co., Ltd
CE3: Customer Experience Enhancement Engine	Tech Mahindra Limited
Century Contract Management	ExcelaCom, Inc.
Cerillion CRM Plus	Cerillion Technologies Limited
Clarity Order Manager	Clarity
Comarch Cloud Service Management & Billing	Comarch S.A.
Comarch CRM for Telecoms	Comarch S.A.
Computaris Facebook Integration Platform Avalanche	Computaris
Comverse Converged Billing Suite	Comverse
Crestel- Convergent Billing Framework	Elitecore Technologies Limited
CSG Offer Management	CSG International
CSG Order Management	CSG International
DialPro+	Giza Systems
Dynamics CRM	Microsoft Corporation
Enterprise Application Integration	Tech Mahindra Limited
eoPath - Service Intelligence	Anritsu A/S
eoPath Commit	Anritsu A/S
eoPath Enterprise	Anritsu A/S
Factdelta Campaign Management	Factdelta
Factdelta Customer Interaction Management	Factdelta
Factdelta Product Design	Factdelta
Factdelta RA Management	Factdelta
Factdelta Sales	Factdelta
FixedSMSPro+	Giza Systems
HP CentralView	Hewlett-Packard
HP CentralView Dealer Performance Audit	Hewlett-Packard
Huawei - Enterprise Customer Relationship Management Solution	Huawei Technologies Co. Ltd
Huawei NGBSS - Business Intelligent Solution	Huawei Technologies Co. Ltd
Huawei NGBSS - Customer Relationship Management Solution	Huawei Technologies Co. Ltd
Huawei NGBSS - IP Contact Center Solution	Huawei Technologies Co. Ltd
Infonova BSS R6	Infonova
IT Solutions Consulting	Tech Mahindra Limited
MIB (MVNO-In-a-Box)	Tech Mahindra Limited
Mobile Value Added Services	Tech Mahindra Limited
NetApp Efficient IT: Changing the Economics of IT	NetApp
NetApp Storage Systems	NetApp
OneBill Subscription Commerce Platform	OneBill, Inc.
Radian6	Salesforce.com
Rapid CRM	ConceptWave Software
Sales Cloud 2	Salesforce.com
SMS Value Added Services	Giza Systems
Solutions from NetApp	NetApp
System Integration	Tech Mahindra Limited
System Integration 2.0	Tech Mahindra Limited
Tech Mahindra’s Offerings Leveraging Tele Management Forum Standards	Tech Mahindra Limited
Telaura Sales and Order Management	Etiya Information Technologies
Telecommunication Operator Transformation	Tech Mahindra Limited
Tribold EPM	Tribold
Xperium™ 10 platform	Avvasi Incorporated
ZIRA CRM	ZIRA Ltd.
ZSmart Integrated Prepaid & Postpaid Solution	ZTEsoft Technology Co., Ltd

Please note: TM Forum makes no representations about the suitability or content of the documents published on the site which are furnished solely by members of TM Forum without review or monitoring by TM Forum. TM Forum therefore disclaims and shall not be liable or responsible for any and all losses or damage caused to anyone by reason of the information, ideas or content suggested or referenced in the documents.

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Channel Sales Management


What is Collaboration? TM Forum's Collaboration Program is a "Virtual Research and Development Consortium" made up of TM Forum members for a growing array of industries, including communications - telco, wireless, cable and Internet; cloud; defense; content; and information services. Collaboration Program What is Collaboration? Collaboration Program How can I participate? What can I participate in? How does Collaboration work? What are the benefits of participation? Catalyst Program Document Library Collaboration Community Collaboration Topics Transformation Business Analytics and Benchmarking Business Process Management Developing Service-Oriented Architecture Solutions Frameworx Core Core Frameworx Extensions Standardized Interfaces Cable Cloud Catalyst Demonstrations Defense Enabling & Managing Services Market Groups Resource Management Revenue Management & Customer Experience Security Universities Collaboration A-Z Application Framework (TAM) Asset Management Community Benchmarking Participant Community Benchmarking Public Community BtoB Business Process Framework Extensions Business Enablement Business Metrics and Scaffold Business Process Framework (eTOM) Cable - eTOM for Cable Cable - OSS/BSS Architecture for Cable Cable Business Intelligence Cable Initiative Catalog Management Catalyst Program Charging and Billing Cloud and New Services Initiative Cloud Billing Cloud Business Models and Services Initiative Cloud/Frameworx QSP Cloud Security & Risk Cloud Service Definitions Cloud SLA Management Concept to Market Customer Experience Data Analytics Data Migration Defense Initiative Developer Network Energy Smart Grid Enterprise Cloud Leadership Council (ECLC) Enterprise Risk Management Enterprise Security Management (eSec) Fault Management Harmonization Federated Service Level Management Frameworx Frameworx Architecture Steering Team (FAST) Fraud Management Information Framework (SID) Integration Program Integration Program/Interfaces Intelligent Device Management Inventory Management IPDR Next Gen IPsphere Lean Six Sigma MTOSI MTOSI GPON Activaction New Business Models Next Generation Wireless Wireline Ordering and Activation OSS/J Policy Based Management Resource Alarm Management Resource and Service Assurance -- Fault Management Resource and Service Assurance -- Performance Management Resource and Service Assurance -- Resource Management Resource and Service Management Revenue Assurance Revenue Management Initiative Security Management Service Level Agreement Management Service Management --IP Management Service Provider Cloud Requirements Service Provider Leadership Council (SPLC) SES (Software Enabled Services) Shared Interface Infrastructure Spectrum Management Wholesale Cost Management Workforce Management


TM Forum Standards To run your business with maximum agility and to deliver growth, you need to automate your core business operations with commercial off-the-shelf systems. TM Forum's Frameworx suite of standards and support services provide the blueprint for effective business operations, enabling you to take a service-oriented approach to your business. What is the value of standards? How can I participate in standards development? Frameworx Frameworx Overview Frameworx Quick Start Library Business Process Framework (eTOM) Information Framework (SID) Application Framework (TAM) Integration Framework Business Metrics Frameworx Implementation Support Frameworx Implementation Support Frameworx Conformance Certification Business Benchmarking Business Metrics Automation Certification Training & Certification Best Practices Procurement Revenue Assurance Service Level Agreement Management Software Enabled Services Management IPsphere Frameworx 11.5 Suite of standards that enable successful business transformation Latest Downloads Select the standard you would like to download. Application Framework (TAM) 4.5 Business Process Framework (eTOM) 9.0 Business Process Framework (eTOM) 11.5 beta Information Framework (SID) 9.5 Integration Framework 2.5 Integration Framework 11.5 beta Revenue Assurance Solution Suite 3.0 Revenue Assurance Solution Suite 3.5 beta Business Performance Measurement System (BPMS 5.5.0)


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About TM Forum About TM Forum Introduction to TM Forum Background Board of Directors Management Team Careers with TM Forum Industry Jobs Board Contact Us 中国的 Collaboration Collaboration Program How can I participate? What can I participate in? How does Collaboration Work? What are the benefits of participation? Project list Catalyst Program Publications Perspectives 2011 Business Benchmarking Business Intelligence Quarterly Insights Research Reports Quick Insights Newsletters Case Studies White Papers Bookstore Media Kits Conferences Management World 2012 TM Forum's Middle East Summit TM Forum's Latin America Summit Spotlights Training Webcasts Supported Events Membership Membership Membership Benefits How to Join Member List Marketing Solutions Center Contact Us Standards Frameworx Overview Business Process Framework (eTOM) Information Framework (SID) Application Framework (TAM) Integration Framework Business Metrics Frameworx Implementation Support Revenue Assurance SLA Management Software Enabled Services Management IPsphere Training About Training Upcoming Training Courses On-Site Training TM Forum Certification Executive Workshops Course Details Copyright © 1988-2012, TeleManagement Forum. All Rights Reserved Contact Us Careers with TM Forum News Room Privacy Policy Terms of Use Sitemap