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Description and purpose:
Ordering and Order are broad terms that are often used to mean different things depending on the context of use. The TM Forum Integration Program (TIP) Ordering and Activation project will refine the definition of “Order” so that it can be thought of as a generic request for something with optional levels of management and tracking of the request. This will allow for examples such as simple untracked requests or more complex requests with sub-requests and detailed tracking of status.
Across the Ordering and Activation domain, a number of existing TM Forum specifications define aspects of Interface supporting Ordering and Activation. These include:
The intent of the TIP Ordering and Activation interface project is to harmonize these input specifications into a common specification.
This project will:
Orders will be defined to be both lightweight enough for simple uses
and rich enough for complex cases (by means of optional elements and
behaviors) so they can be used for all situations and offer a flexible
The actual contents of an Order may be used for a wide range of
business purposes. Activation is one particular use of Orders where the
content may be instructions to activate something e.g. Products,
Services or Resources etc. Other, non-Activation, uses for Orders should
also be possible, including other TM Forum Integration Program
operations (e.g. such as a Test request or Inventory query), thereby
adding an additional level of management and tracking to the operation,
and Business Services (Contracts/Tasks) operations. Hence Orders may be
used to support a wide range of business processes (e.g. Assurance,
Network Engineering, etc).
Ordering and Activation are the main elements of enabling services
for customers. Whenever a customer makes a request for a service a
request must be generated to instruct the many systems responsible for
making the service available.
A request to activate some aspect of a service or resource can be
considered as an Order. An order must contain all the information
required to support the activation of the service or resource.
Standardizing the concepts of Ordering and Activation from an
interface perspective brings many benefits in terms of reducing the time
and effort in integrating systems required to play a role in enabling
services. In addition the concept of the order provides a broad
“language” of requests between systems whether they are within an
Operator’s own domain or a third party domain providing some aspect of a