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The fanfare that invariably accompanies a public appearance of Apple CEO, Steve Jobs, has finally died down. Amongst the slew of announcements at Apple’s World Wide Developer Conference 2011 on June 6 were a number that may have a profound effect on CSPs worldwide, especially those in the mobile/wireless network space. Perhaps the most surprising new feature revealed during the keynotes was iMessage, a real-time messaging service that lets iOS users send texts, photos and videos to other iOS... -
Consumers now have a voice through social networking, and it can be a very loud voice indeed. Any industry that ignores its power, including the telecoms industry, does so at its own peril. Just as social networking is playing an ever-increasing role in national uprisings and social unrest, as seen in countries like Egypt most recently, it is also being used effectively as a conduit for exposing customer concerns. The viral nature of sites like Facebook and Twitter means that a complaint or gripe... -
The wrath of a government scorned seems to show no signs of abating as the U.S. launches what is tantamount to a witch-hunt in the ongoing WikiLeaks saga. Reports emanating from the NY Times , BBC and CNN claim the U.S. government has even subpoenaed Twitter in a bid to support an ongoing criminal investigation into whether WikiLeaks and people involved or connected to WikiLeaks, including an Icelandic member of parliament, broke the law. The order asks specifically for names of those attached to...
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