Last week, we explored 2 themes in the retail/wholesale strategy discussion , which were 1) distribution, and 2) enabling services. We continue the exploration today focusing on enabling services. On a brief side road, I wanted to share my thanks and enthusiasm for those members and guests who attended Management World 2010 in Nice this week. Despite the ash cloud scare on Monday in the UK and Netherlands, we had the best event ever in Nice with over 3,000 attendees. What made it such a great event...