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TM Forum Training
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Hello again, I'm just back from an other adventure that included an unhappy interaction with the airline industry - if you like to see a man suffer, see my previous blog.This time I was booked on a flight that did not exist! When I arrived at the airport I felt a but like Harry Potter looking for the magical platform. The document said there was a flight but the departures board told a different story. Harry Potter caught his train I had to find another airline! Still third time lucky ( I hope...
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Back in China this week, working on my chop stick skills and have now mastered (almost) the art of taking noodles, one of my favorites, out of a big bowl without leaving most of them in the bowl or all over the table! Also, tried some new things– cold goose with fresh chopped garlic and a soup of mushroom and donkey..that’s right donkey. Speaking of noodles, I often call my brain my noodle or when trying to come up with an answer to a question, I often say “I am noodling it out”. So, here I’ll noodle...
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Hello everyone, I was training in New Jersey last week and on my way home I got caught up in the snowstorm that closed the airport. Overnight in the airport and another two nights in an hotel until I managed to get a rescheduled flight back home. The joys of travel! On the positive side, it gave me a chance to see first-hand how the airprort and the airline dealt with the situation and, as an exercise, to think about how it could have been improved if they had used the solution frameworks to organize...
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I had the opportunity to return to one of my favorite cities this week – Melbourne, Australia. And, to enjoy one of my favorite seafood treats – oysters, this time from Tasmania! Traveling is hard on my old body, but, as you know, I like to eat. Traveling around the world provides me with the opportunity to sample a glorious variety of, in this case, oysters. From oysters come pearls. So, I would like to share a few pearls of knowledge (I won’t be bold enough to call them pearls of wisdom!) regarding...
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Hello again, In my previous blog (I still have trouble believing that blog is a real word !) I mentioned the wide range of people I meet whilst training - different backgrounds, different needs and different expectations. Whilst this diversity brings an interesting and valuable perspective to the training course, there are some organizations who see the need to have a more focussed type of training and this is where our in-house courses come into their own. Covering the same basic course content...
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Back in China this week, not teaching, but working with a client. Missed my Chinese food as I haven’t had the pleasure since when I was here in December 2009. I made up for that one night by trying a new dish – braised pork with preserved vegetables…tasty. Anyone ever eaten bird stomach? There is such a vast variety of food, which varies from province to province, that I could spend quite a bit of time here before I eat the same dish twice. Although I do have my favorites! Variety, that’s the key...
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Hello again everyone, I'm just back from Singapore, where, alongside our very busy event we ran two training courses, the Business Process Framework Overview and the Process Framework Workshop. True to form, these very popular courses were very well attended wiith over 20 students on each. As always, the class was composed of people from a range of backgrounds with a variety of experience and interests - Service Providers, ISVs, Consultants and so on, but in Singapore I noticed again a trend...
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While at Team Action Week in Lisbon this week, I pondered what topic to highlight in this blog. Not to worry about food...there are plenty of my favorite Portuguese foods available here. Especially, a salt cod and potato casserole called bacalhau a Gomes de Sa, that features of layers of salt cod, potatoes slices, sauteed onions topped with other favorites such as hard-boiled eggs and olives. My mouth is already watering for another helping. I wish I could learn how to prepare them! Aha, that's...
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Hello everyone, and if it's not too late best wishes for the coming year. Britain has just come out of its worst spell of weather for quite some time and as usual with the first snowflake the Country stopped working. Road, rail and air transport all came to a halt, schools and businesses were closed whilst the population largely stayed indoors and complained. This quiet time however, gave me a chance to look ahead to see how our training pipeline was looking. A quick glance at the training courses...
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I mentioned I would be in St Louis the week of 3 rd January and while there I had planned to visit one of my favorite Italian restaurants on the Hill (famous for its Italian eateries) in St. Louis. Zia’s is the name. However, distance and weather prevented me from making the trek. Next time, maybe, but if you are ever in St. Louis, a trip to the Hill should be in your travel plans. My traveling companion and co-teacher, Pierre Gauthier, said “so what, who cares about Zia’s?” My reaction to his statement...
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