| Transformation Reality Check -
The telecommunications industry is at an interesting crossroads, driven in part by the continued need for communications service providers to transform their operations in order to improve efficiency. At the same time, providers are facing a global economic slowdown that is forcing an intense review of many investment decisions. TM Forum Insights has just completed a research study based on interviews with leading telecom carrier and vendor executives, discussing expectations for revenue management... -
With revenue growth in traditional services lagging, content management is at the heart of any service provider and media/entertainment company revenue growth strategy, and any telecom operator that is in the midst of a technology transformation should have a robust content delivery and management strategy as part of the underlying planning. Successful content delivery requires a multi-step ordering, delivery and revenue management strategy that integrates the carrier OSS/BSS with the content provider's... -
The digital locker concept emerged recently as an Internet based storage method that allows consumers to move content services from one location or device to another. Considering the number of times that I've either lost digital photos , electronic documents, or music due to a computer hard drive glitch, file corruption, or simply forgetting to transfer the information to a new computer or device, use of a digital locker would make sense. Like many new service offerings that become available... -
Recent conversations with OSS/BSS vendors and several Tier 1 communications service providers after TM Forum's Telemanagement World Americas conference in Orlando provided me with some positive news, this amongst the ongoing deluge of sour global economic news that we get bombarded with on a daily basis. The overall picture is that the current economic climate for the communications industry, while challenging, isn't showing signs of implosion like we saw during the 2001-2002 Internet bubble... -
Last week, my brand new car suffered a catastrophic transmission failure that required a flat bed to come and pick it up from the side of the road. It also left a mess on the road near my house that will remind me of the failure for many months to come. This car is no low-end econobox either; it’s an expensive new model from a manufacturer globally renowned for innovation, performance and build quality. As a consumer, seeing such a failure in a car with 600 miles on it makes me consider what... -
Transformation is probably the best word I’ve heard in a long time to describe the CSPs’ ongoing pursuit for operational excellence. For over 10 years, the industry has been bombarded with ever present description of technology, market and industry related “convergence,” but let’s face the facts. Convergence is defined by the MS Word 2007 dictionary as “a coming together from different directions, especially a uniting or merging of groups or tendencies that were... -
For years there have been rumors that Convergys was looking to split its Information Management Group billing business from its Customer Management Group care, HR and call center businesses, and now it appears that those rumors may finally materialize The potential split of the two businesses has been an ongoing topic of conversation among carriers and Convergys’ competitors for several years now, driven in part by the different structures of the businesses: Convergys’ call center and...
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