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This view displays all solutions and contributions relating to the Customer Experience community.
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Name Maturity Level Upload Date Status Downloads
TR153 Product-Service-Resource Information Model E-Mail, a PLM Case Study Level 4 - Forum Approved 2009-06-23 09:46 TM Forum Approved 235
Summary: A comprehensive case study based on an example e-mail offering presenting an extensive modelling exercise using the TMF Shared Information Data Model (SID) Product, Service and Resource artefacts.
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Contributor: PLM
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Number of Comments: 0 click here to comment

Wireless Service Measurement Handbook - GB923 v3.0 Level 3 - Team Approved 2009-07-06 07:57 Tech Comm Approved 701
Summary: The Wireless Service Measurements Handbook identifies the necessary service measurements needed to monitor the types of services running over 2G+ and 3G networks.  It also shows how these measureme...
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Contributor: Legacy Releases
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Number of Comments: 1 click here to comment

Service Quality Management Business Agreement Executive Summary - TMF506ES v1.0 Level 3 - Team Approved 2009-07-03 12:49 Tech Comm Approved 191
Summary: This executive summary of TMF506 is primarily intended for senior managers needing to understand the business issues associated with the implementation of SQM for 3rd Generation Networks (IMT-2000)...
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Contributor: Service Quality Management
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Number of Comments: 2 click here to comment

Service Quality Management Business Agreement - TMF506 v1.5 Level 3 - Team Approved 2009-07-03 12:46 Tech Comm Approved 177
Summary: This document defines the requirements for the exchange of management information and the assurance of service quality with a model of FAB functions as documented in TM Forum’s Telecom Operations Map.
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Contributor: Service Quality Management
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Number of Comments: 2 click here to comment

CEM - Introduction and Fundamentals Guidebook Level 1 - Contributed 2012-04-23 08:37 Registered 88
Summary: This contribution is a guidebook commissioned by the TM Forum as an introduction to CEM and the work of the Forum in that space
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Contributor: Ian Best (Eyelbe Ltd.)
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B2B Self-Service For New Reality Level 1 - Contributed 2011-11-16 15:23 Assigned 213
Summary: Food for thoughts to kick-off the discussion about what CEM can do for Self-Service solution
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Contributor: Anh Tuan Le (NetCracker Technology)
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TR149 update and OSS/BSS – SDP boundaries Level 1 - Contributed 2011-05-05 12:36 Assigned 181
Summary: Input to the TMF - Customer Experience Group for TR149 update and OSS/BSS – SDP boundaries re Customer Experience Paths - and their requirements on models, operations and system information engi...
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Contributor: Alan Lloyd (wwite p/l)
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Input to the TMF for BSS-OSS-SDP Boundary issues Level 1 - Contributed 2011-04-19 10:54 Assigned 123
Summary: Telco and MSO systems have evolved - SDPs can be applied at the Telco-network services levelor at the customer facing levels (MSO SDPs) This contribution provides functional geography of these SDP ...
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Contributor: Alan Lloyd (wwite p/l)
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Tektronix/Arantech SID CEM Contribution Draft Level 1 - Contributed 2011-06-28 15:04 Assigned 112
Summary: Tektronix Communications and Arantech would like to contribute TMF SID modeling on CEM based on experience working with Tier 1 Telcos. The pdf is a draft that describes relationships of business e...
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Contributor: Wei Dong (Tektronix Communications)
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Number of Comments: 0 click here to comment


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