| | Revenue Management Initiative
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| | | Blog -
There have been numerous announcements concerning the TM Forum Action Week 39 sessions being conducted across 7 Revenue Management Online Community Groups in Madrid, but you should also consider some special sessions that are being held in addition to the team working sessions. First, there will be several presentations and a roundtable on subject ranging from Revenue Assurance to Customer Experience on Monday during the Frameworx Spotlight. Then, on Thursday afternoon, the leaders of all the groups... -
The following blog is excerpted from a comment I recently posted to Dan Baker's B/OSS Blog, entitled Revenue Assurance vs. Business Assurance. Some time ago, I was given the mission by the CEO of the Telenet subsidiary of GTE to transform the company from a last-place unprofitable recent acquisition into first-place and profitable as Vice President of Quality Management. Having come from an engineering background, my first step was to immerse myself in the subject of "quality". What... -
As the new roster of Online Community Group leaders comes on board (Asset Management, Charging and Billing, Enterprise Risk Management, and Fraud Management so far), the face-to-face meetings being put together for Action Week 2012 in Madrid in January promise to have all the energy and personal touch that new key players always bring. There has been a great deal of foundational work done in all of these groups, not to neglect the continuing leadership in the Business Assurance, Customer Experience... -
This is a quick "heads up" for Service Provider fraud management practitioners to watch for a comprehensive survey produced by the Fraud Management Group over the last 9 months. It will provide guideance for the next year or more for collaboration work of impoirtance to Service Providers, so this is your chance to expose the critical issues for your company in the fraud management arena. The survey is being publicized throoughout the industry by also soliciting participatiion from the LinkedIn... -
If you had checked out the Revenue Management home page about 18 months ago, Tony Poulos would have deftly greeted you in his best TV personality way, inviting you to join in work on Billing and Revenue Management. Well, if you haven't checked lately, the new web site isn't the only thing that's changed since then. In July of last year, the membership of the Revenue Management Initiative Group had come to the conclusion that there was a lot more coverage of subject matter that would justify... -
A Strategic New Investment Option By - Avishek Chakraborty, CRM Specialist - Team Lead, Tenotree From infancy to adolescence and from adolescence to adulthood – we tend to mature from all corners – socially, emotionally, and practically!. We consider ourselves as matured and learned adults when more than anything – we are RESPONSIBLE and ACCOUNTABLE for any act of ours. On similar lines, following the above analogy – the telecom world has indeed also reached a stage wherein... -
In addition to the large contingent of Service Provider members present for the Frameworx Spotlight, there were a large number of new companies attneding in Baltimore, and the Revenue Management Initiative was the beneficiary of much of that "new blood". All 7 of the group meetings scheduled had lively attendance and quality input/interaction. That didn't even include the two very interesting Catalyst projects which I am "mentoring" for presentation at Management World Americas... -
A venerable concept in American popular culture is the idea of "going the extra mile"--pushing past "good enough" to "above and beyond". Given the hyper-competitive environment in which CSPs find themselves, this concept can be a reliable guide to managing their business. Three keys that the Revenue Management Initiative uses to focus its efforts provide practical applications of going the extra mile: Digital Services Consumer key--traditional Customer Experience Management... -
Many of our Service Provider members have had the "pleasure" of hearing from me on the importance of the their category of member in the success of the Revenue Management Initiative's collaboration activities. While there are distinct roles typical of various member participants, one role that cannot be easily delegated or proxied is that of direction setting and prioritization of work. Some may choose to "model" Service Provider requirements and overall needs, but I have... Filed under: billing, assurance, management, revenue, revenue management, bill shock, data explosion, charging, CSP, assistance, operators, carrier billing, BSS, Customer Satisfaction -
The lively discussions that have gone on in the Charging and Billing Group on the subject of policy-driven service delivery and its interplay on charging and billing led me to put together a panel of influence leaders in this area at Mangement World 2011 next month in Dublin. The format of the session should lead to lively interchange, with ample opportunity for the attendees to interact with a broad range of perspectives and experience. Check out this session in the final timeslot on the agenda...
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