Service Level Agreement Management

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GB917 SLA Management Handbook Release 3.0

Level 4 - Forum Approved

2010-05-10 17:19

TM Forum Approved

898

Summary: This Handbook provides a full set of definitions, updates on rules and methodology for the specification and development of SLAs, as well as useful tools such as matrices and checklists for use in ...

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GB917 SLA Management Handbook Release 3.0 (word) Please wait while your download is being prepared Show Files Download Package Please wait while your download is being prepared

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GB917 SLA Management Handbook Release 3.0 (pdf) Please wait while your download is being prepared Show Files Download Package Please wait while your download is being prepared

Contributor: Service Level Agreement Management
Require additional information? Submit a Post in the Discussions Area.

Average User Rating:		click here to rate
Number of Comments:	3	click here to comment

GB917 SLA Management Handbook Release 3.1

Level 3 - Team Approved

2012-04-24 19:19

Out for Member Evaluation

Summary: This release of the SLA Management Handbook is a standalone document, which replaces all previous versions, including the full Release 2.5. It provides benefits for Customers, Users, User Communi...

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GB917 SLA Management Handbook R3.1 (word) Please wait while your download is being prepared Show Files Download Package Please wait while your download is being prepared

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GB917 SLA Management Handbook R3.1 (pdf) Please wait while your download is being prepared Show Files Download Package Please wait while your download is being prepared

Contributor: SLA Management
Require additional information? Submit a Post in the Discussions Area.

Average User Rating:		click here to rate
Number of Comments:	0	click here to comment

Voice over IP Application Note, GB934 - Release 1.0, version 1.0

Level 3 - Team Approved

2009-07-06 08:11

Tech Comm Approved

101

Summary: Voice over IP (VoIP) services are widely seen as offering the potential of reduced operating costs for the Service Provider and increased flexibility and reduced service cost for the Customer/End u...

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Voice over IP Application Note, GB934 - Release 1.0, version 1.0 (pdf) Please wait while your download is being prepared Show Files Download Package Please wait while your download is being prepared

Contributor: Legacy Releases
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Average User Rating:		click here to rate
Number of Comments:	1	click here to comment

SLA Management Handbook, Volume 2, Concepts and Principles - GB917 v2.5, r2.5

Level 3 - Team Approved

2009-07-02 13:46

Tech Comm Approved

358

Summary: The objective of the SLA Management Handbook series is to assist two parties in developing a Service Level Agreement (SLA) by providing a practical view of the fundamental issues.

Download Package:
SLA Management Handbook, Volume 2, Concepts and Principles - GB917 v2.5, r2.5 (zip) Please wait while your download is being prepared Show Files Download Package Please wait while your download is being prepared

Contributor: Service Level Agreement (SLA)
Require additional information? Submit a Post in the Discussions Area.

Average User Rating:		click here to rate
Number of Comments:	6	click here to comment

GB938 Application Note to SLA Management Handbook: Video over IP / Wireline & Wireless Application Note Release 1.0

Level 3 - Team Approved

2009-06-30 09:04

Tech Comm Approved

193

Summary: This best practice presents the case for real time monitoring of live IP video sessions, and for the use of well known video quality metrics based on International Standards, rather than the simpli...

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GB938 Application Note to SLA Management Handbook: Video over IP / Wireline & Wireless Release 1.0 (pdf) Please wait while your download is being prepared Show Files Download Package Please wait while your download is being prepared

Contributor: Service Level Agreement (SLA)
Require additional information? Submit a Post in the Discussions Area.

Average User Rating:		click here to rate
Number of Comments:	0	click here to comment

GB938, Video Over IP Application Note, Release 2.0

Level 3 - Team Approved

2009-06-29 11:42

Tech Comm Approved

196

Summary: Release 2.0 of "GB938 Best Practice: Video over IP SLA Management" aims to address Quality of Experience issues.

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GB938, Video Over IP Application Note, Release 2.0(word) Please wait while your download is being prepared Show Files Download Package Please wait while your download is being prepared

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GB938, Video Over IP Application Note, Release 2.0(pdf) Please wait while your download is being prepared Show Files Download Package Please wait while your download is being prepared

Contributor: Service Level Agreement (SLA)
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Number of Comments:	0	click here to comment

SLA Hand Book Solution Suite

Level 3 - Team Approved

2009-03-04 13:18

Tech Comm Approved

468

Summary: The objective of the SLA Management Handbook series is to assist two parties in developing a Service Level Agreement (SLA) by providing a practical view of the fundamental issues. The parties may b...

Download Package:
SLA Handbook Solution Suite 2.5 (pdf) Please wait while your download is being prepared Show Files Download Package Please wait while your download is being prepared

Contributor: Mike Burkett
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Average User Rating:		click here to rate
Number of Comments:	0	click here to comment

Promotions

Level 2 - Assessed

2010-04-11 07:15

Approved for Implementation

160

Summary: A description of extensions to the SID to cover promotions.

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Package : Promotions Please wait while your download is being prepared Show Files Download Package Please wait while your download is being prepared

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Intial Release : Promotions Please wait while your download is being prepared Show Files Download Package Please wait while your download is being prepared

Contributor: Doug Newdick (Telecom Corporation of New Zealand)
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Average User Rating:		click here to rate
Number of Comments:	0	click here to comment

Network Defense Data Models

Level 2 - Assessed

2010-01-25 07:40

Approved for Implementation

253

Summary: network defense data models

Download Package:
Package : Network Defense Data Models Please wait while your download is being prepared Show Files Download Package Please wait while your download is being prepared

Contributor: Mike Burkett (TM Forum)
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Number of Comments:	0	click here to comment

Extension to SID v8.0

Level 2 - Assessed

2009-08-10 14:12

Approved for Implementation

127

Summary: SID v8 models are extended to model up the entities of the service providers and consumers in a major mobile operator in Malaysia

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Sid Extension Please wait while your download is being prepared Show Files Download Package Please wait while your download is being prepared

Contributor: Li Choong Chin (IBM Corporation)
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