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| | PRE-CONFERENCE WORKSHOP New to TM Forum’s Management World Asia 2012, the pre-conference workshops offer a fantastic opportunity for interactive, hands-on learning. The workshops are designed to help delegates create tangible, practical solutions and strategies that can be applied upon return to the office. The two half-day workshops focus on two key trends for the Asian market: Policy Control and Smart Grid. |  |
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| 7:30 am | Registration & Refreshments | |
| 8:00 am | Analyst Breakfast Briefing: Asia Market Growth Leading industry analysts will debate the future of the Asian communications market including:
- Will ICT infrastructure drive economic growth in the Asia Pacific region? Examining the impact of cross industry applications such as IPTV, Smartgrid, M2M, traffic management
- Looking beyond the consumer to the enterprise market for growth: Planning for the future of enterprise mobility
- Forecasting mobile data growth in the region and the impact on operator business models
- Exploiting the role of broadband as an enabler of social and economic development: Bridging the Digital divide
Chair: Rob Rich, MD Insights Research, TM Forum
Amrish Kacker, Partner, Analysys Mason
Andrew Milroy, Vice President, ICT Research, Asia Pacific, Frost & Sullivan | |
| 8:40 am | Chair's Opening Remarks & Speed Networking | |
| 8:50 am | Keynote Perspectives The 2012 keynotes focus on the theme of transformation as service providers in APAC evolve their business to meet the changing needs of customer. CxO’s from leading Asian service providers will be outlining transformation programmes taking place at the, people, culture, networks, processes and platforms level.
Including speakers from: | |
| 1:00 pm | Lunch | |
| 2:00 pm | Enabling Service Innovation and
Diversifying Revenue Streams
One of the key areas of transformation for service providers is in the services they provide as, increasingly, key areas of growth lie outside the traditional role of data and voice provision. This session examines the key areas where service providers are positioning themselves to exploit new opportunities and the business models they will need to develop to ensure success.
Expert speakers from companies including: | Leveraging TM Forum Frameworx and
Best Practices for Effective Business
and IT Operations
The proliferation of high-speed networks has caused a massive explosion in data service availability and consumption the challenge for service providers is to manage and monetise the data surge to deliver profit. Many Asian operators are transforming their operational and IT systems to support new business models and evolving network technology, while maintaining operational efficiency.
Expert speakers from companies including:
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| 5:45 pm | Networking Reception | |
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| | | | 8:00 am | Registration & Refreshments | | | | 8:40 am | Plenary Session: Delivering Profitable Content, Services and Apps
Three of the world’s high-growth emerging markets China, India, and Indonesia are in APAC and are forecast to almost double Mobile VAS revenues from 2008 to 2014. These Mobile VAS’ include messaging, music, games, images, TV, video, Internet, social networking, and payments and banking. Service providers throughout the region need to ensure that they are able to support and deliver required services and smart phone platforms to maintain competitive edge.
Expert speakers from companies including:
| | | | 10:50 am | Morning Refreshments | | | | 11:25 am | Cloud Service Provider Models for Asia
Asia is currently a very hot market for cloud and analysts predict that CSPs will lead in enterprise-grade cloud due to their ICT operations and end-to-end SLAs for IaaS over secure managed networks. However, the cloud opportunity in Asia is not without challenges, lack of broadband readiness, security concerns, performance and Asia's fragmented regulatory landscape are just some of the issues that need to be addressed and which will be examined in depth in this session.
Expert speakers from companies including:
| Optimizing the Customer Experience
to Drive Business Growth
Achieving business and service transformation will mean nothing if service providers are not delivering the optimum customer experience to attract and retain customers. High performance companies that continually achieve growth and profits are those who understand the value of customer experience. This session brings together Service providers to determine how best to meet and exceed evolving customer requirements.
Expert speakers from companies including:
| | | | 4:15 pm | Close of Conference | | |