 Management World Africa - July 16-17, 2008 |
Day One Session One
Chair
:
Colin Orviss
TM Forum,
Deputy Chairman
Colin Orviss has >35 years’ experience in the Communications arena, working for two European Operators and a major US telecoms corporation. He has worked for Operators in over 30 countries advising on IS re-systemisation and strategic business transformation. Currently, Colin runs the Strategic Consulting practice of Patni Computer Systems & has recently been made Vice Chairman of TM Forum.
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DAY11
Wednesday
9:00 AM
- 10:30 AM
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Market Overview and Opportunities in Africa
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Ahmed Chohan is a partner at PricewaterhouseCoopers in South Africa. He is a Chartered Accountant, Chartered Management Accountant and a Certified Information Systems Auditor. He has extensive involvement in the telecommunications industry particularly in Africa and the Middle East. He currently leads a variety of revenue assurance and controls related projects at 11 operations.
Adrian Dunsby is an Associate Director with PricewaterhouseCoopers and is our national Advisory Technology and Telecommunications Industry Leader. Adrian has been serving clients in the telco industry for over ten years in Southern Africa, and prior to that was based in the UK. Adrian's passions are mobile networks and the digital home, which tie in nicely to PwC's thought leadership on Convergence. Adrian spends about 80% of his time working directly with mobile operators to define strategies, improve business processes and manage the supporting technologies.
 Africa: New Services, New Markets, New Opportunities
As part of our opening session we feature a panel debate bringing together a number of industry experts to discuss, both amongst themselves and with the audience, as to what they see as most the important trends in the evolving communications services arena in Africa. How will the changes they see happening impact the way the next generation of information, communication and entertainment services are designed, created and delivered? How will a new era of mobile communications take a fundamental role in not just the communications infrastructure but the social and economic future of the region? Our panel members have all experience gained from having worked in the region and each bring their own unique perspectives to get the conference off to a flying start.
Thorleif Herrström works as a consultant in Angola for the Ministry of Communication and for the telecom regulator INACOM.
Dobek is a telecommunications analyst at Africa Analysis with over nine years experience in the telecoms industry. He works on a wide range of projects in Africa for a diverse client base and participated in projects in over a dozen African countries. Dobek also regularly presents at conferences and is often quoted in the media.
Pankaj Gulati is CEO and Chairman of MoreMagic Solutions, a leading electronic payments platform provider. Previously, Pankaj was the Director of Wireless Intelligent Network Applications at Lucent Technologies. Pankaj holds a Masters degree in Computer Science from the University of Missouri and has completed the Executive Management Program at the Harvard Business School.
Keith has a passion for management with a clear focus on defining and managing to clear business objectives.
Partner in professional services firm T-Impact, Keith specialises in Systems Integration with a particular focus on Customer Care & Billing. He has frequently been retained by clients as Interim CIO/CTO.
Over the last twenty-one years Keith has developed a broad base of cultural and management expertise, working over three continents in eleven different countries.
Sanjay Kaul is currently working as Vice President at Ericsson Sub Saharan Africa. Prior to this Mr. Kaul have had number of management positions within Ericsson Group working with Europe, Asia pacific and African markets.
Sanjay started his career in 1992 working for BT and there on worked with BT Consulting in number of Telco projects in Asia Pacific and Europe. He has been involved in number of management planning, strategy and operations development projects for both Mobile and fixed operations, in management consulting capacity. After leaving BT Sanjay joined Telia Swedtel consulting arm of Telia where he has been engaged with number of overseas projects some of them as start up mobile operations. On leaving Telia in 1999, Sanjay took up a position at Ericsson Global Services head quarters in Sweden and after about five years with the company, he has relocated to Africa beginning of 2004.
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Wednesday
10:30 AM
- 11:00 AM
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BREAK
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Day One Session Two
Chair
:
Colin Orviss
TM Forum,
Deputy Chairman
Colin Orviss has >35 years’ experience in the Communications arena, working for two European Operators and a major US telecoms corporation. He has worked for Operators in over 30 countries advising on IS re-systemisation and strategic business transformation. Currently, Colin runs the Strategic Consulting practice of Patni Computer Systems & has recently been made Vice Chairman of TM Forum.
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DAY13
Wednesday
11:00 AM
- 12:30 PM
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Keynote Perspectives
| Innovation Radar – A Strategic Approach for a Sustainable Innovation Strategy and Profitable Product and Services
The proposed presentation summarizes three years of experiences in process design and methodology implementation for innovation development as carried out by the authors during several innovation projects in different industries (eg. fixed and mobile telecommunication, high tech, logistics). We have developed and adopted a research innovation approach called “Innovation Radar” to scan, recognize and evaluate early emerging business and technology trends that support the identification and creation of innovative product and services.
Julius Golovatchev is Head of PLM Competence Team at Detecon in Bonn, Germany. Julius has over 12 years experience in the telecommunication industry specialising in innovation strategy and product lifecycle management. He is responsible for a number of projects covering introduction of new ICT products and services.
Driving an Innovation Engine
Paul will share thoughts and insights on how BT is driving its innovation agenda, embracing an open innovation approach. Being open is about recognising that not all the best ideas come from within your company. It is about reaching out beyond the boundaries of the company to find the best brains and the smartest ideas, wherever they are in the world and fusing these together with the best brains and ideas within the company. For BT, this includes partnering with top universities around the world, having dedicated global innovation scanning teams and ‘spinning out’ companies through external venturing.
As vice president of innovation programmes in the BT GCTO, Mark is currently working on several international next-generation network (NGN) projects to ensure best practices are used in technical, commercial and implementation areas across the business. A lot of current work surrounds the interest in Smart Cities and Media Cities around the world.
Solutions for Operators in Africa
Orange Business Services shows established telcos and new telecoms operators like real estate developers how to fast track their way to converged communication. We talk about backbone or network migration, access deployment and value added services like managed messaging, security, hosting, VoIP, IPTV, and wireless, for example.
We talk about IP and broadband services platforms - everything from the network build, service design and mentoring to the operations design and its implementation, together with operations design and OSS/BSS gap analysis.
Mr. Pommereau is an experienced senior consultant in service provider's operations with emphasis on Operations and OSS/BSS design and implementation, with ITIL and business processes re-engineering. His career spans over 15 years including 2 years as the founder
and manager of the SITA/Equant IP services OSS, 5 years as the responsible for the Equant OSS architecture and process re-engineering, and 4 years as a consultant in Emerging markets for a variety of service providers, from real estate companies to
nationwide telecom operators.
He has experience in the banking, professional services, and telecommunications sectors. Mr. Pommereau has supervised a variety of teams ranging from 3 to 10 engineers, programmers, and technicians. He has interacted with and presented to all
levels of IT from business operations through IT design group, as well as senior corporate management.
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Wednesday
12:30 PM
- 2:00 PM
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LUNCH
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Day One Session Three
Chair
:
Colin Orviss
TM Forum,
Deputy Chairman
Colin Orviss has >35 years’ experience in the Communications arena, working for two European Operators and a major US telecoms corporation. He has worked for Operators in over 30 countries advising on IS re-systemisation and strategic business transformation. Currently, Colin runs the Strategic Consulting practice of Patni Computer Systems & has recently been made Vice Chairman of TM Forum.
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DAY15
Wednesday
2:00 PM
- 3:30 PM
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Innovation in New Services
| Opportunities and Risks Linked to IPTV Projects in Africa
With more than 150 IPTV projects deployed worldwide, IPTV seems to be a Must Have in Telco’s multiplay offering and a key differentiator for other players (ISPs, Real Estate…).
However, when it comes to Multiplay deployment many uncertainties still exist especially in the African context.
The goal of the presentation is to understand:
- Multiplay & IPTV market context
- Opportunities and risks linked to IPTV projects
- Critical milestones to succeed in project definition and deployment.
Sami has worked for the last 4 years as Market and Business analyst specialized in Multiplay, IPTV and content protection technologies for the France Telecom Content Division, Orange Labs, TPSA Poland and Viaccess.
He holds an Executive MBA in telecom project management from INT (Institut National des Telecommunications – Evry).
Mobile Email for all in Africa
Unlike many CEOs, Carsten walks the walk: he has visited many African countries to meet with mobile operators. He will discuss why he believes that some applications, such as mobile email, will take off first with the consumer/prosumer segments in these emerging markets - rather than in the Western world - and will also tackle some of the key challenges that mobile operators face to reduce churn, which in turn have an impact on customer experience.
Effective Mobile Money Services
Driven by demand for financial services and enabled by mobile networks, mobile value transfer and banking services are now growing in markets in the Caribbean, South Pacific, Southeast Asia and Africa. Working in these markets, Redknee has observed four complementary international and intra-network micro-banking capabilities: mobile money transfer, mobile top-up, roaming recharge and mobile banking, which collectively provide the foundation for effective mobile value transfer services today.
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Wednesday
3:30 PM
- 4:00 PM
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BREAK
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Day One Session Four
Chair
:
Colin Orviss
TM Forum,
Deputy Chairman
Colin Orviss has >35 years’ experience in the Communications arena, working for two European Operators and a major US telecoms corporation. He has worked for Operators in over 30 countries advising on IS re-systemisation and strategic business transformation. Currently, Colin runs the Strategic Consulting practice of Patni Computer Systems & has recently been made Vice Chairman of TM Forum.
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DAY17
Wednesday
4:00 PM
- 5:30 PM
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Leveraging Technology
| Disruptive Forces in the Operations Support Systems Industry: Implications for Africa
Communication Service Providers (CSPs) face increasing operational and innovation demands, and disruptive industry forces.
These changes in telecommunications and OSS are briefly introduced. The paper reviews CSPs strategies and business, and the impact of OSS on the industry and its structure today, globally and in Africa. Disruptive forces are presented, together with stabilizing agents and their likely impact on Africa. Implications for local and regional CSPs/vendors are identified. It is imperative that these are addressed.
Hans Kohlmeyer is an Electrical Engineer (BEng Honours) with an MBA from the University of Chicago. His career covers wide-ranging experience in Operations and Business Support Systems engineering, strategic and technical marketing, business development, across multi-cultural environments, in Europe, Asia-Pacific and since the past three years in Africa.
Is a Mobile WiMax Service Successful at KT?
This presentation will provide overall service characteristics of the mobile WiMax service (a.k.a WiBro) at Korea Telecom from its incubation to deployment. The audience will be benefited by gaining an eagle's eye view over one of the hottest wireless services not only to its technology, network topology, and IT architecture but also to operation statistics with numbers of the service's successful state and its TMForum NGOSS standards compliance
Currently working at Korea Telecom IT Group as a project manager and involved in developing and managing a mobile WiMax service for the last 3 yrs. Previously performed global marketing and technical consulting of KT OSS and actively involved in TMForum's NGOSS programs. Hold M.S.E.E and B.S.E.E at California State Polytechnic University Pomona in USA
Service Oriented Architecture and Web 2.0 as Service Delivery Platforms (SDP) and SDF Realization on NGN
The talk describes how IT technology based on SOA can be used to develop and deploy future proof converged services that can coexist on legacy and NGN networks. Using SOA for integration of SDP with OSS and BSS, near zero touch end to end management of the services becomes possible. The same infrastructure also supports market place of services composed across multiple service providers enabling Telco to compete at internet speed with managed web 2.0 services.
Rodney D. Sands, is a Senior Manager with Oracle Communications, Product Marketing and has over a decade of customer facing global experience in the Telecom industry, working with CSP executives and senior managers to enable business transformations, systems consolidations and cost reduction strategies. Rodney is currently focused on business development and market awareness in emerging and developing EMEA regions.
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Wednesday
5:30 PM
- 5:35 PM
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Chair's Closing
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Day Two Session Five
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DAY19
Thursday
8:55 AM
- 10:30 AM
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Operational Excellence (Case Studies)
| An African Operator's Perspective on NGN Trends
SOA, Web Services, NGOSS & NGN. What do these post-millennial acronyms mean and what is the common thread that binds them? Does one really need NGOSS to run and NGN, and visa versa? Can African operators bridge the digital divide by leapfrogging to any of these platforms, or is there a natural ladder of progression? What are the optimal strategies that an operator should adopt? Dr Majoor, speaking from a non-IT perspective, will seek to answer these questions, while hi-lighting the important role that IT has to play in the development of modernizing African operators.
Dr Majoor currently works as a Senior Specialist of Technology
Strategy in Telkom South Africa's Regulatory Affairs division. He has previously worked as a strategist in Telkom's Technical Product Development division on projects such as NGN & IP FAB strategies, IPQoS VPN's and SLA's. He has a PhD in 3G networks with a strong interest in all maters QoS related.
Goals for the Game: Securing South Africa’s Networks Before Disaster Strikes
In an effort to broadcast the 2010 World Cup worldwide, South Africa plans to build a submarine fiber-optic cable linking the country to Europe. But in light of recent service interruptions in the Middle East caused by damaged undersea cables, how can South Africa (and the rest of the world) learn from this event and prevent similar outages?
This panel will explore this topic as South Africa prepares to thrill sports fans around the world.
Michael Devlin has a broad range of experience in software design and product management spanning wireless and wireline networks. He has led business development efforts in IP video networking, GbE IP/MPLS products, packet filtering next generation firewall and VPN products and next-generation content delivery networks.
Case Study: Smoothing the Path to NGOSS through Agile Virtual Service Models Using a Practical Semantic Approach to Legacy Systems
A new project within Internet Solutions focuses on lean operations by re-interpreting the fragmented and partially overlapping data silos held in mission critical OSS/BSS systems as a virtual semantic service model via Ontology-Partners’ OssCAD product. This method offers a way to deftly avoid obstacles presented by legacy silos and naturally minimizes/removes the need to change existing systems.
Experiences gained applying the virtual model to data integrity, runtime service-centric flexibility and SIA will be discussed.
As CEO and co-founder of Ontology Systems, Benedict is the leading the company to become the pre-eminent innovator of semantic solutions in the data center and networking marketplace. Before founding Ontology in 2005, Benedict was CTO at Corvil Networks and CTO at Orchestream (now Oracle).
Richard has over 15 years experience working with technology for system integrators and service providers. Richard’s current position is the Senior Operations Manager responsible for OSS infrastructure at Internet Solutions - the South African based Converged Communication Services Provider. Prior to Internet Solutions, Richard worked 8 years at Dimension Data
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Thursday
10:30 AM
- 11:00 AM
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BREAK
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Day Two Session Six
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DAY111
Thursday
11:00 AM
- 1:00 PM
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NGOSS in the Real World
| Update on TM Forum Technical Initiatives
This session will provide an overview of the current Technical Initiatives of the TM Forum Collaboration program. The session will look at what the TM Forum Collaboration Program is, how the program is structured, what the current projects are, and finally the session will look at the benefits of getting involved in the ongoing work of the Collaboration program.
Andrew Chalmers has over 34 years experience in Telecoms, 26 of those in Consultancy, specialising in the last 10 years in OSS. With the TeleManagement Forum, Andrew has been an active participant in several working teams. He is currently Forum representative in the TAM team and is Director of the Catalyst Program.
Operations Best Practice using TM Forum NGOSS Frameworks
Service providers need to streamline their operations to be in front of the competition by considerable reducing the time to market and by ensuring a certain high quality of service delivery. The introduction of new services needs to overcome operational silos and insufficient process flows. We highlight two alternatives how to introduce NGOSS principles into existing operational environments of service providers. We will present a step by step methodology to establish best practice Telco operations.
Steffen Weigel is Senior Consultant with Detecon International. He is working mainly of the area Network Management and operation issues since 1998 and spent about 15 years in projects with service providers, suppliers and standardization bodies. Steffen started work in Deutsche Telekom before he became a Consultant with Detecon International.
Use of eTOM to Rationalise Key Initiatives
The use of eTOM is somewhat restricted by the level at which it is developed to and understood. In the world of setting priorities, different divisions within a company elect to address issues of concern to them in their own terms. It is often difficult to indentify overlaps or gaps in the overall effort. eTOM can help.
Hugo is currently part of Vodacom's enterprise architecture team.
He has accumulated certificates from the Open Group, TMF, ITIL and others. He has ten years experience in the hurly burly of African telecommunication. A considerable portion of that was devoted to building solutions in the OSS space.
Saudi Telecom’s Journey to Deploy eTOM to Improve its Business Process Model
This paper looks at how STC built its eTOM framework for the company as a whole. In the process of doing that, it mapped out thousands of processes. Then it will show how it benefited from eTOM whether in the 2007 organizational restructuring activities or in the implementation of the new CRM strategy or in the reengineering of the highest level processes in the company. All of these and more were based on the eTOM. Their work with eTOM was pioneering in the sense of the full fledge adaptation of the framework. In 2007, STC were one of the three finalists for the Best Practices Award for Service providers. So many organizations are benchmarking against STC in the implementation of eTOM framework. This presentation will be very beneficial to eTOM novices who attend the workshops but want to know of a real case implementation story.
Ahmed joined STC in 2002 as the director of Corporate Policies & Processes. He initiated adoption of eTOM in STC as the first major player in the Middle East to utilize eTOM. He is now GM for Enterprise Risk Management.
After graduating from MSOE, he joined Procter & Gamble for 3 years, then joined Lucent Technologies for another 3 years before joining STC.
eTOM According to ITIL
Some mapping between eTOM and ITIL (Information Technology Infrastructure Library) frameworks has been completed in the past. With the release of ITIL v3, new energy is being channeled into this initiative. There are already discussions at executive level between representatives of the TMF and the IT Service Management Forum. The presentation will primarily provide an overview of the ITIL framework including ISO 20000) and an update of the progress discussions between eTom and the itSMF.
Consulting manager (NSS). Over 20 years in IT with specalised focus on Service Managent for 12 years. Official reviewer of ITIL v3 Publications. Previously presented papers at itSMFsa (2 occasions), IT Governance and the Association for Service Management conferences. An acticve member of the eTOM/ITIL workgroup.
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Thursday
12:40 PM
- 2:30 PM
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LUNCH
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Day Two Session Seven
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DAY113
Thursday
2:00 PM
- 3:30 PM
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Customer Experience Management
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Brightwell Nkambule has 16 years working experience in various disciplines within the ICT arena.
He joined Swaziland Posts and Telecommunications Corporation in October 2003 as IT Executive. In October 2006 he moved to Botswana Telecom Corporation to take up a position as Head of IT.
He holds a B.Sc. (Computer Science) Degree, AAT and a Master of Business Leadership degree from the University of South Africa.
With more than 12 years of experience in Telecom Industry covering OSS, NMS and IP/Wireless Networks, Abhijit has deep understanding of market management and operations for IP and wireless operators.
His present focus is B/OSS solutions for broadband operators.
He is a strong proponent of customer experience management.
Managing Telco Business Transformation & End-User Experience
This presentation discusses business transformation and the key role played by next generation Operational Support System/Business Support System (OSS/BSS) solutions in enabling the entire process and redrawing the map of an organization’s commercial borders. Taking care of customers through stronger and more profitable relationships increases revenues and improves loyalty. This is becoming increasingly important for operator revenue growth strategies and to raise business performance in increasingly competitive markets. By managing the customer experience with a focus on profitability, operators around the world can improve customer lifetime value and build competitive advantage.
Sanjay Kaul is currently working as Vice President at Ericsson Sub Saharan Africa. Prior to this Mr. Kaul have had number of management positions within Ericsson Group working with Europe, Asia pacific and African markets.
Sanjay started his career in 1992 working for BT and there on worked with BT Consulting in number of Telco projects in Asia Pacific and Europe. He has been involved in number of management planning, strategy and operations development projects for both Mobile and fixed operations, in management consulting capacity. After leaving BT Sanjay joined Telia Swedtel consulting arm of Telia where he has been engaged with number of overseas projects some of them as start up mobile operations. On leaving Telia in 1999, Sanjay took up a position at Ericsson Global Services head quarters in Sweden and after about five years with the company, he has relocated to Africa beginning of 2004.
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Thursday
3:30 PM
- 4:00 PM
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BREAK
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Day Two Session Eight
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DAY115
Thursday
4:00 PM
- 5:30 PM
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Billing and Revenue Assurance
| Achieving Profitable Growth from Value Added-Services & Convergent Charging in Highly Competitive Markets
How SPs in highly competitive markets, can quickly create, deliver, manage, charge and profit from the introduction of innovative new value added services. Critical to success of capturing these new revenue streams is, understanding the business models and a flexible service delivery architecture that supports any network protocol, service and payment method. Providing ability to quickly launch and deliver new services to the market. Attractive new offerings ,attract new customers and react to the ever changing market needs, provide personalized, consistent intentional customer experience™.
Wolfe Harris, born and raised in South Africa, is a long time telecommunications industry veteran, holding many senior level positions and spending most of his career in the African market. Mr. Harris is currently Vice President Europe, Middle East & Africa (EMEA) in the Amdocs Network Business Unit (following the acquisition of SigValue in 2007). Mr. Harris joined SigValue in 2001, as Vice President for International Business Development, focusing on building relationships and cultivating business across Africa and Eastern Europe. Before joining Amdocs/SigValue, Mr. Harris served as regional Vice President, EMEA for mobile content company ‘yourmobile.com’.
Billing Is Dead! Long Live Billing!
This provocative presentation examines and debunks some myths about the future of billing in telcos, with particular reference to the African market. many industry experts are claiming that billing is changing due to convergence and transformation within telcos. Charging is replacing billing and, particularly in NGN projects, becoming a real-time activity. The presentation will include an overview on how the TMF can help operators through this minefield.
He is a regular conference speaker and chairman and a writer for trade publications, represents the TM Forum in the Asia Pacific region and is an active member of the Revenue Management Inititative.
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Thursday
5:30 PM
- 5:35 PM
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Closing Remarks
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