Wednesday, February 24, 2010-Keynote Plenary Session
Chair
:
Martin Creaner
TM Forum,
President & Chief Executive Officer
Martin Creaner has been working and advising in the Communications Industry for 18 years and is presently President and Chief Technical Officer of the TM Forum. Prior to joining the TM Forum, Martin held a number of executive positions with BT, the major UK based European Communications Service Provider, and with Motorola, the global Wireless Networks Equipment manufacturer, where Martin led the 2.5G and 3G OSS solutions development activities. Martin sits on the board of a number of telecoms companies, and is the Chairman of Selatra Ltd., which is a java games applications service provider for the mobile marketplace.
Martin is an accomplished speaker and regularly is asked to chair or give keynote talks at leading telecommunication industry events.
|
MWAF1
Wednesday, February 24
9:00 AM
- 10:30 AM
|
Keynote Plenary Session
|  Keynote Presentation: New Network, New VAS, New BSS with New Africa
Along with the substantial innovation of telecom industry and the entire society and economy, Africa telecom is coming to a turning point of a leaping development shifting from network-coverage-oriented mode to customer-experience-oriented one, but are we really ready for this huge tide of opportunity? Obviously,more attention should be put on the transformation of VAS and BSS as well as on the network. Combined with specific business practices, the proposed solution based on TM Forum's NGOSS and SDF will be given in the presentation.
Erich Roberts has over 30 years experience in the IT industry and mobile Telco industry and served as the head of IT in MTN for 1998 until 2009. He is passionate about providing an enhanced customer experience. He served as a director of MTN Uganda and of iTalk. Erich currently manages Dromedare a consulting company, and invited by Huawei as the senior consultant dedicated for the African telecom market.
Keynote Presentation: Focusing on Customer Experience to Improve Profitability
It is now becoming clear that there is a tight and measurable linkage between a customer's experience and the service provider's bottom line. A recent study by Bain & Co show that a 5-percent improvement in customer retention rates could yield as much as a 75-percent increase in profits for companies across a wide range of industries. In this presentation, Martin Creaner will share recent research by the TM Forum on the growing importance of effectively managing customer experience and the key areas that affect it.
Martin Creaner has been working and advising in the Communications Industry for 18 years and is presently President and Chief Technical Officer of the TM Forum. Prior to joining the TM Forum, Martin held a number of executive positions with BT, the major UK based European Communications Service Provider, and with Motorola, the global Wireless Networks Equipment manufacturer, where Martin led the 2.5G and 3G OSS solutions development activities. Martin sits on the board of a number of telecoms companies, and is the Chairman of Selatra Ltd., which is a java games applications service provider for the mobile marketplace.
Martin is an accomplished speaker and regularly is asked to chair or give keynote talks at leading telecommunication industry events.
|
MWAF1
Wednesday, February 24
9:00 AM
- 10:30 AM
|
Keynote Plenary Session
| Keynote Presentation: New Network, New VAS, New BSS with New Africa
Along with the substantial innovation of telecom industry and the entire society and economy, Africa telecom is coming to a turning point of a leaping development shifting from network-coverage-oriented mode to customer-experience-oriented one, but are we really ready for this huge tide of opportunity? Obviously,more attention should be put on the transformation of VAS and BSS as well as on the network. Combined with specific business practices, the proposed solution based on TM Forum's NGOSS and SDF will be given in the presentation.
Erich Roberts has over 30 years experience in the IT industry and mobile Telco industry and served as the head of IT in MTN for 1998 until 2009. He is passionate about providing an enhanced customer experience. He served as a director of MTN Uganda and of iTalk. Erich currently manages Dromedare a consulting company, and invited by Huawei as the senior consultant dedicated for the African telecom market.
Keynote Presentation: Focusing on Customer Experience to Improve Profitability
It is now becoming clear that there is a tight and measurable linkage between a customer's experience and the service provider's bottom line. A recent study by Bain & Co show that a 5-percent improvement in customer retention rates could yield as much as a 75-percent increase in profits for companies across a wide range of industries. In this presentation, Martin Creaner will share recent research by the TM Forum on the growing importance of effectively managing customer experience and the key areas that affect it.
Martin Creaner has been working and advising in the Communications Industry for 18 years and is presently President and Chief Technical Officer of the TM Forum. Prior to joining the TM Forum, Martin held a number of executive positions with BT, the major UK based European Communications Service Provider, and with Motorola, the global Wireless Networks Equipment manufacturer, where Martin led the 2.5G and 3G OSS solutions development activities. Martin sits on the board of a number of telecoms companies, and is the Chairman of Selatra Ltd., which is a java games applications service provider for the mobile marketplace.
Martin is an accomplished speaker and regularly is asked to chair or give keynote talks at leading telecommunication industry events.
|
MWAF1
Wednesday, February 24
9:00 AM
- 10:30 AM
|
Keynote Plenary Session
| Keynote Presentation: New Network, New VAS, New BSS with New Africa
Along with the substantial innovation of telecom industry and the entire society and economy, Africa telecom is coming to a turning point of a leaping development shifting from network-coverage-oriented mode to customer-experience-oriented one, but are we really ready for this huge tide of opportunity? Obviously,more attention should be put on the transformation of VAS and BSS as well as on the network. Combined with specific business practices, the proposed solution based on TM Forum's NGOSS and SDF will be given in the presentation.
Erich Roberts has over 30 years experience in the IT industry and mobile Telco industry and served as the head of IT in MTN for 1998 until 2009. He is passionate about providing an enhanced customer experience. He served as a director of MTN Uganda and of iTalk. Erich currently manages Dromedare a consulting company, and invited by Huawei as the senior consultant dedicated for the African telecom market.
Keynote Presentation: Focusing on Customer Experience to Improve Profitability
It is now becoming clear that there is a tight and measurable linkage between a customer's experience and the service provider's bottom line. A recent study by Bain & Co show that a 5-percent improvement in customer retention rates could yield as much as a 75-percent increase in profits for companies across a wide range of industries. In this presentation, Martin Creaner will share recent research by the TM Forum on the growing importance of effectively managing customer experience and the key areas that affect it.
Martin Creaner has been working and advising in the Communications Industry for 18 years and is presently President and Chief Technical Officer of the TM Forum. Prior to joining the TM Forum, Martin held a number of executive positions with BT, the major UK based European Communications Service Provider, and with Motorola, the global Wireless Networks Equipment manufacturer, where Martin led the 2.5G and 3G OSS solutions development activities. Martin sits on the board of a number of telecoms companies, and is the Chairman of Selatra Ltd., which is a java games applications service provider for the mobile marketplace.
Martin is an accomplished speaker and regularly is asked to chair or give keynote talks at leading telecommunication industry events.
| |
Wednesday, February 24, 2010- Business Models for Growth
Chair
:
Martin Creaner
TM Forum,
President & Chief Executive Officer
Martin Creaner has been working and advising in the Communications Industry for 18 years and is presently President and Chief Technical Officer of the TM Forum. Prior to joining the TM Forum, Martin held a number of executive positions with BT, the major UK based European Communications Service Provider, and with Motorola, the global Wireless Networks Equipment manufacturer, where Martin led the 2.5G and 3G OSS solutions development activities. Martin sits on the board of a number of telecoms companies, and is the Chairman of Selatra Ltd., which is a java games applications service provider for the mobile marketplace.
Martin is an accomplished speaker and regularly is asked to chair or give keynote talks at leading telecommunication industry events.
|
MWAF3
Wednesday, February 24
11:00 AM
- 12:30 PM
|
Business Models for Growth
| Next-Generation Networks – The Importance of Interoperability Services to Help Service Providers Thrive in a Changing Communication World
The migration to IP-based technology enables the delivery of new multimedia services. For service providers involved in delivering these new services, this technological change demands a secure and scalable, federation-based interconnect solution. These new services will enormously disrupt current communication and telephony business models. In this session, Paul Dinsmore of XConnect, will cover the key business and technology drivers for transforming business through an IP interoperability platform and related value-added services. What are the key success factors? How is the need for interoperability transforming business relationships? And why should communication providers move into an Interconnect 2.0 communication model? The panelists will discuss the NGN experiences of operators and vendors who are showing the way to reshape businesses to become 21C communication providers. They will share lessons learned as they implement NGN technology and discuss how the development of interoperability services and solutions can support the subsequent transformation of their businesses.
Richard Smuts-Steyn is CEO of Multisource Telecoms Group, based in Johannesburg, South Africa. Smuts-Steyn is a South African entrepreneur that has been involved in business development throughout the African continent and spent three years stint with an Isle of Man based venture capital group. He has served on the board of both JSE and NASDAQ publicly listed entities. His portfolio of ventures and board appointments include those of ISP, GSM service provision, mobile transactional services, retail banking services, and IT services.
Driving Forces in the Service Management & OSS Industry: Implications for Emerging Markets
In order to thrive, Communication Service Providers (CSPs) face increasing operational and innovation demands along with disruptive industry forces. This presentation introduces these demands/forces, reviews CSP businesses and strategies and impact of SM/OSS on the industry and its structure (for global and emerging markets). Specific disruptive forces/stabilizing agents are presented and their impact on these markets. Implications for local and regional CSPs/vendors are identified. It is imperative that these are addressed.
OSS/BSS Sales Director and DBA student pursuing Doctor Thesis in ICT/OSS impact on emerging markets. Electronic Engineer with MBA (University of Chicago). Career covers wide-ranging 15-year experience in OSS/BSS engineering, strategic & technical marketing, and business development across Europe, Asia-Pacific and since the past three years in Africa.
|
MWAF3
Wednesday, February 24
11:00 AM
- 12:30 PM
|
Business Models for Growth
| Next-Generation Networks – The Importance of Interoperability Services to Help Service Providers Thrive in a Changing Communication World
The migration to IP-based technology enables the delivery of new multimedia services. For service providers involved in delivering these new services, this technological change demands a secure and scalable, federation-based interconnect solution. These new services will enormously disrupt current communication and telephony business models. In this session, Paul Dinsmore of XConnect, will cover the key business and technology drivers for transforming business through an IP interoperability platform and related value-added services. What are the key success factors? How is the need for interoperability transforming business relationships? And why should communication providers move into an Interconnect 2.0 communication model? The panelists will discuss the NGN experiences of operators and vendors who are showing the way to reshape businesses to become 21C communication providers. They will share lessons learned as they implement NGN technology and discuss how the development of interoperability services and solutions can support the subsequent transformation of their businesses.
Richard Smuts-Steyn is CEO of Multisource Telecoms Group, based in Johannesburg, South Africa. Smuts-Steyn is a South African entrepreneur that has been involved in business development throughout the African continent and spent three years stint with an Isle of Man based venture capital group. He has served on the board of both JSE and NASDAQ publicly listed entities. His portfolio of ventures and board appointments include those of ISP, GSM service provision, mobile transactional services, retail banking services, and IT services.
Driving Forces in the Service Management & OSS Industry: Implications for Emerging Markets
In order to thrive, Communication Service Providers (CSPs) face increasing operational and innovation demands along with disruptive industry forces. This presentation introduces these demands/forces, reviews CSP businesses and strategies and impact of SM/OSS on the industry and its structure (for global and emerging markets). Specific disruptive forces/stabilizing agents are presented and their impact on these markets. Implications for local and regional CSPs/vendors are identified. It is imperative that these are addressed.
OSS/BSS Sales Director and DBA student pursuing Doctor Thesis in ICT/OSS impact on emerging markets. Electronic Engineer with MBA (University of Chicago). Career covers wide-ranging 15-year experience in OSS/BSS engineering, strategic & technical marketing, and business development across Europe, Asia-Pacific and since the past three years in Africa.
|
MWAF3
Wednesday, February 24
11:00 AM
- 12:30 PM
|
Business Models for Growth
| Next-Generation Networks – The Importance of Interoperability Services to Help Service Providers Thrive in a Changing Communication World
The migration to IP-based technology enables the delivery of new multimedia services. For service providers involved in delivering these new services, this technological change demands a secure and scalable, federation-based interconnect solution. These new services will enormously disrupt current communication and telephony business models. In this session, Paul Dinsmore of XConnect, will cover the key business and technology drivers for transforming business through an IP interoperability platform and related value-added services. What are the key success factors? How is the need for interoperability transforming business relationships? And why should communication providers move into an Interconnect 2.0 communication model? The panelists will discuss the NGN experiences of operators and vendors who are showing the way to reshape businesses to become 21C communication providers. They will share lessons learned as they implement NGN technology and discuss how the development of interoperability services and solutions can support the subsequent transformation of their businesses.
Richard Smuts-Steyn is CEO of Multisource Telecoms Group, based in Johannesburg, South Africa. Smuts-Steyn is a South African entrepreneur that has been involved in business development throughout the African continent and spent three years stint with an Isle of Man based venture capital group. He has served on the board of both JSE and NASDAQ publicly listed entities. His portfolio of ventures and board appointments include those of ISP, GSM service provision, mobile transactional services, retail banking services, and IT services.
Driving Forces in the Service Management & OSS Industry: Implications for Emerging Markets
In order to thrive, Communication Service Providers (CSPs) face increasing operational and innovation demands along with disruptive industry forces. This presentation introduces these demands/forces, reviews CSP businesses and strategies and impact of SM/OSS on the industry and its structure (for global and emerging markets). Specific disruptive forces/stabilizing agents are presented and their impact on these markets. Implications for local and regional CSPs/vendors are identified. It is imperative that these are addressed.
OSS/BSS Sales Director and DBA student pursuing Doctor Thesis in ICT/OSS impact on emerging markets. Electronic Engineer with MBA (University of Chicago). Career covers wide-ranging 15-year experience in OSS/BSS engineering, strategic & technical marketing, and business development across Europe, Asia-Pacific and since the past three years in Africa.
| |
Wednesday, February 24, 2010- Maximising Revenue through Exceptional Customer Experience
Chair
:
Martin Creaner
TM Forum,
President & Chief Executive Officer
Martin Creaner has been working and advising in the Communications Industry for 18 years and is presently President and Chief Technical Officer of the TM Forum. Prior to joining the TM Forum, Martin held a number of executive positions with BT, the major UK based European Communications Service Provider, and with Motorola, the global Wireless Networks Equipment manufacturer, where Martin led the 2.5G and 3G OSS solutions development activities. Martin sits on the board of a number of telecoms companies, and is the Chairman of Selatra Ltd., which is a java games applications service provider for the mobile marketplace.
Martin is an accomplished speaker and regularly is asked to chair or give keynote talks at leading telecommunication industry events.
|
MWAF5
Wednesday, February 24
2:00 PM
- 3:30 PM
|
Maximising Revenue through Exceptional Customer Experience
| Managing Quality of Experience - Telkom Case Study
A Telkom case study on the deployment of business critical OSS & BSS systems. This presentation will detail the deployment of Quality of Experience monitoring tools in support of call centres and Telkom Direct Shop staff, as well as customers doing business using our web portal. The case study will cover selection criteria, implementation pitfalls and the operational benefits.
Bruce Harbour is the Executive responsible for OSS and BSS application support and performance in Telkom SA. He has an Honours degree in Computer Science plus 25 years ICT experience. Telkom has a broad complex highly-integrated application architecture comprising legacy and COTS applications. Tools for performance monitoring and Quality of Experience monitoring have been proven to be absolutely essential for delivering application stability and performance.
Developing and Implementing an Effective Loyalty Programme- A MTN Case Study
Do Loyalty programmes really make sense for mobile operators? This is a question MTN addressed in number of different ways over its 15 years in operation. Instead of throwing what has been learned away, they consolidated them all and launched a loyalty programme that pleasantly surprised even the most sceptical in the team. What has been learned will be shared by Megan with us today.
Megan qualified as a Chartered Accountant in 1996 and a Chartered Marketer in 2010.
She started at MTN South Africa in December 1994 and was involved in various operational finance roles until crossing the great divide to Marketing in 2006,
In 2008, she was appointed General Manager: Customer Management to head up all the customer management and CRM activities within MTN SA Marketing. Her current job responsibilities include Loyalty, Retention, Direct and Digital Marketing as well as CRM Enablement.
China Unicom Study on Innovating and Transforming of Telecommunications Companies
This presentation will look at innovation in focused marketing based on Consumer Behavior Analysis. It will investigate the challenges and opportunities which operators face in the Mobile Internet Age. It will then explore service experience based on terminal customization management focusing on browsers, middleware and operating systems) and finally make some suggestion for standardization in browser customization.
Postdoctor, senior member of China Institute of Communications, now engaging in technological research and management in China Unicom. His research interests are mainly in NGN, IPv6, 3G core network and softswitch. He has taken part in researches on the project of the General Armament Department of the PLA, the doctoral research fund project of the Ministry of Education, 863 Program, State Natural Science Fund Project, and project of the Ministry of Science and Technology.
|
MWAF5
Wednesday, February 24
2:00 PM
- 3:30 PM
|
Maximising Revenue through Exceptional Customer Experience
| Managing Quality of Experience - Telkom Case Study
A Telkom case study on the deployment of business critical OSS & BSS systems. This presentation will detail the deployment of Quality of Experience monitoring tools in support of call centres and Telkom Direct Shop staff, as well as customers doing business using our web portal. The case study will cover selection criteria, implementation pitfalls and the operational benefits.
Bruce Harbour is the Executive responsible for OSS and BSS application support and performance in Telkom SA. He has an Honours degree in Computer Science plus 25 years ICT experience. Telkom has a broad complex highly-integrated application architecture comprising legacy and COTS applications. Tools for performance monitoring and Quality of Experience monitoring have been proven to be absolutely essential for delivering application stability and performance.
Developing and Implementing an Effective Loyalty Programme- A MTN Case Study
Do Loyalty programmes really make sense for mobile operators? This is a question MTN addressed in number of different ways over its 15 years in operation. Instead of throwing what has been learned away, they consolidated them all and launched a loyalty programme that pleasantly surprised even the most sceptical in the team. What has been learned will be shared by Megan with us today.
Megan qualified as a Chartered Accountant in 1996 and a Chartered Marketer in 2010.
She started at MTN South Africa in December 1994 and was involved in various operational finance roles until crossing the great divide to Marketing in 2006,
In 2008, she was appointed General Manager: Customer Management to head up all the customer management and CRM activities within MTN SA Marketing. Her current job responsibilities include Loyalty, Retention, Direct and Digital Marketing as well as CRM Enablement.
China Unicom Study on Innovating and Transforming of Telecommunications Companies
This presentation will look at innovation in focused marketing based on Consumer Behavior Analysis. It will investigate the challenges and opportunities which operators face in the Mobile Internet Age. It will then explore service experience based on terminal customization management focusing on browsers, middleware and operating systems) and finally make some suggestion for standardization in browser customization.
Postdoctor, senior member of China Institute of Communications, now engaging in technological research and management in China Unicom. His research interests are mainly in NGN, IPv6, 3G core network and softswitch. He has taken part in researches on the project of the General Armament Department of the PLA, the doctoral research fund project of the Ministry of Education, 863 Program, State Natural Science Fund Project, and project of the Ministry of Science and Technology.
|
MWAF5
Wednesday, February 24
2:00 PM
- 3:30 PM
|
Maximising Revenue through Exceptional Customer Experience
| Managing Quality of Experience - Telkom Case Study
A Telkom case study on the deployment of business critical OSS & BSS systems. This presentation will detail the deployment of Quality of Experience monitoring tools in support of call centres and Telkom Direct Shop staff, as well as customers doing business using our web portal. The case study will cover selection criteria, implementation pitfalls and the operational benefits.
Bruce Harbour is the Executive responsible for OSS and BSS application support and performance in Telkom SA. He has an Honours degree in Computer Science plus 25 years ICT experience. Telkom has a broad complex highly-integrated application architecture comprising legacy and COTS applications. Tools for performance monitoring and Quality of Experience monitoring have been proven to be absolutely essential for delivering application stability and performance.
Developing and Implementing an Effective Loyalty Programme- A MTN Case Study
Do Loyalty programmes really make sense for mobile operators? This is a question MTN addressed in number of different ways over its 15 years in operation. Instead of throwing what has been learned away, they consolidated them all and launched a loyalty programme that pleasantly surprised even the most sceptical in the team. What has been learned will be shared by Megan with us today.
Megan qualified as a Chartered Accountant in 1996 and a Chartered Marketer in 2010.
She started at MTN South Africa in December 1994 and was involved in various operational finance roles until crossing the great divide to Marketing in 2006,
In 2008, she was appointed General Manager: Customer Management to head up all the customer management and CRM activities within MTN SA Marketing. Her current job responsibilities include Loyalty, Retention, Direct and Digital Marketing as well as CRM Enablement.
China Unicom Study on Innovating and Transforming of Telecommunications Companies
This presentation will look at innovation in focused marketing based on Consumer Behavior Analysis. It will investigate the challenges and opportunities which operators face in the Mobile Internet Age. It will then explore service experience based on terminal customization management focusing on browsers, middleware and operating systems) and finally make some suggestion for standardization in browser customization.
Postdoctor, senior member of China Institute of Communications, now engaging in technological research and management in China Unicom. His research interests are mainly in NGN, IPv6, 3G core network and softswitch. He has taken part in researches on the project of the General Armament Department of the PLA, the doctoral research fund project of the Ministry of Education, 863 Program, State Natural Science Fund Project, and project of the Ministry of Science and Technology.
| |
Wednesday, February 24, 2010- Enabling Profitable Mobile Broadband Services
Chair
:
Martin Creaner
TM Forum,
President & Chief Executive Officer
Martin Creaner has been working and advising in the Communications Industry for 18 years and is presently President and Chief Technical Officer of the TM Forum. Prior to joining the TM Forum, Martin held a number of executive positions with BT, the major UK based European Communications Service Provider, and with Motorola, the global Wireless Networks Equipment manufacturer, where Martin led the 2.5G and 3G OSS solutions development activities. Martin sits on the board of a number of telecoms companies, and is the Chairman of Selatra Ltd., which is a java games applications service provider for the mobile marketplace.
Martin is an accomplished speaker and regularly is asked to chair or give keynote talks at leading telecommunication industry events.
|
MWAF7
Wednesday, February 24
4:00 PM
- 6:00 PM
|
Enabling Profitable Mobile Broadband Services
| Delivering on 4G: LTE and Beyond…
LTE creates opportunities for service providers to reduce costs, benefit from efficiencies and drive new revenues. But they need to decide which role to play in the LTE ecosystem, and how best to plan, manage and monetize the complex transformation to 4G. We’ll introduce a four-phase LTE lifecycle – network and commercial planning, network build, launch and monetization – highlighting for each phase, the strategies and tools service providers need to maximize their return on LTE.
Part of Amdocs’ Market Strategy & Insight team, Rami Gazit currently leads Amdocs’ 4G task force—a cross-company team of experts specializing in the challenges, impacts and opportunities relating to 4G. With 25 years of experience in the telecom & IT market—including software development, systems analysis, project management, methodology development and strategic marketing positions—Rami’s expertise means he is regularly called upon to brief analysts, comment in industry magazines and speak at industry events (most recently, LTE Asia 2009 and Supercomm ATIS LTE 2009)
Since joining Amdocs in 1999, Rami has been involved in a variety of critical business areas, including serving as the focal point in establishing Amdocs’ Service Delivery strategy, supporting service providers as an Amdocs Solutions Manager, managing the Quality team for Amdocs’ AT&T accounts, leading an implementation project of a major customer care & billing project, and serving as the BSS support manager in an Amdocs customer site. Rami holds an Msc. from the Technion Israel Institute of Technology in Industrial Engineering & Information Systems.
Business & Network Transformation; Enabling Profitable Broadband Services
Mobile internet has undeniably turned the corner as access to high-speed networks fuels substantial growth. Traffic levels driven by P2P and Internet Access are expected to grow 20 times in southern Africa in the next 3 to 5 years, dramatically outpacing the predicted data revenue increase. Demand for mobile broadband is here, but is there a sustainable business case? This presentation will examine traffic management, cost efficiencies and the applications and services required for the business and network transformation needed to enable profitable broadband services.
Sanjay is currently working as Vice President at Ericsson Sub Saharan Africa. Mr. Kaul have had number of management positions within Ericsson working with Europe, Asia pacific and lately sub-Sahara African markets.
Sanjay has over 17 years of professional experience in the ICT industry. Before joining Ericsson, he has been involved in number of management planning, strategy and operations development start-up projects for both Mobile and fixed operators in management consulting capacity.
Sanjay has engineering degree with specialization in Telecommunications, Business Management and Leadership Education and at Harvard Business School.
Sanjay is avid reader and have been very active writing business / technical publications and has been key note speaker at number of following industry forums. Sanjay Is lead author for a book titled “Business Models for sustainable telecom Growth”. Published by Wiley’s of UK.
Is NGOSS a Universal Standard Yet?
Communication service providers from around the world are currently facing a raft of global products, the most famous being iPhone and Blackberry, each one of which requires a degree of integration into OSS and/ or BSS. But to what degree are these presented in a common language and to what degree are OSS/ BSS able to respond? In this presentation we will propose standard APIs to lower product launch costs and deliver faster time to market.
Hugo is currently part of Vodacom's enterprise architecture team.
He has accumulated certificates from the Open Group, TMF, ITIL and others. He has eleven years experience in the hurly burly of African telecommunication.
|
MWAF7
Wednesday, February 24
4:00 PM
- 6:00 PM
|
Enabling Profitable Mobile Broadband Services
| Delivering on 4G: LTE and Beyond…
LTE creates opportunities for service providers to reduce costs, benefit from efficiencies and drive new revenues. But they need to decide which role to play in the LTE ecosystem, and how best to plan, manage and monetize the complex transformation to 4G. We’ll introduce a four-phase LTE lifecycle – network and commercial planning, network build, launch and monetization – highlighting for each phase, the strategies and tools service providers need to maximize their return on LTE.
Part of Amdocs’ Market Strategy & Insight team, Rami Gazit currently leads Amdocs’ 4G task force—a cross-company team of experts specializing in the challenges, impacts and opportunities relating to 4G. With 25 years of experience in the telecom & IT market—including software development, systems analysis, project management, methodology development and strategic marketing positions—Rami’s expertise means he is regularly called upon to brief analysts, comment in industry magazines and speak at industry events (most recently, LTE Asia 2009 and Supercomm ATIS LTE 2009)
Since joining Amdocs in 1999, Rami has been involved in a variety of critical business areas, including serving as the focal point in establishing Amdocs’ Service Delivery strategy, supporting service providers as an Amdocs Solutions Manager, managing the Quality team for Amdocs’ AT&T accounts, leading an implementation project of a major customer care & billing project, and serving as the BSS support manager in an Amdocs customer site. Rami holds an Msc. from the Technion Israel Institute of Technology in Industrial Engineering & Information Systems.
Business & Network Transformation; Enabling Profitable Broadband Services
Mobile internet has undeniably turned the corner as access to high-speed networks fuels substantial growth. Traffic levels driven by P2P and Internet Access are expected to grow 20 times in southern Africa in the next 3 to 5 years, dramatically outpacing the predicted data revenue increase. Demand for mobile broadband is here, but is there a sustainable business case? This presentation will examine traffic management, cost efficiencies and the applications and services required for the business and network transformation needed to enable profitable broadband services.
Sanjay is currently working as Vice President at Ericsson Sub Saharan Africa. Mr. Kaul have had number of management positions within Ericsson working with Europe, Asia pacific and lately sub-Sahara African markets.
Sanjay has over 17 years of professional experience in the ICT industry. Before joining Ericsson, he has been involved in number of management planning, strategy and operations development start-up projects for both Mobile and fixed operators in management consulting capacity.
Sanjay has engineering degree with specialization in Telecommunications, Business Management and Leadership Education and at Harvard Business School.
Sanjay is avid reader and have been very active writing business / technical publications and has been key note speaker at number of following industry forums. Sanjay Is lead author for a book titled “Business Models for sustainable telecom Growth”. Published by Wiley’s of UK.
Is NGOSS a Universal Standard Yet?
Communication service providers from around the world are currently facing a raft of global products, the most famous being iPhone and Blackberry, each one of which requires a degree of integration into OSS and/ or BSS. But to what degree are these presented in a common language and to what degree are OSS/ BSS able to respond? In this presentation we will propose standard APIs to lower product launch costs and deliver faster time to market.
Hugo is currently part of Vodacom's enterprise architecture team.
He has accumulated certificates from the Open Group, TMF, ITIL and others. He has eleven years experience in the hurly burly of African telecommunication.
|
MWAF7
Wednesday, February 24
4:00 PM
- 6:00 PM
|
Enabling Profitable Mobile Broadband Services
| Delivering on 4G: LTE and Beyond…
LTE creates opportunities for service providers to reduce costs, benefit from efficiencies and drive new revenues. But they need to decide which role to play in the LTE ecosystem, and how best to plan, manage and monetize the complex transformation to 4G. We’ll introduce a four-phase LTE lifecycle – network and commercial planning, network build, launch and monetization – highlighting for each phase, the strategies and tools service providers need to maximize their return on LTE.
Part of Amdocs’ Market Strategy & Insight team, Rami Gazit currently leads Amdocs’ 4G task force—a cross-company team of experts specializing in the challenges, impacts and opportunities relating to 4G. With 25 years of experience in the telecom & IT market—including software development, systems analysis, project management, methodology development and strategic marketing positions—Rami’s expertise means he is regularly called upon to brief analysts, comment in industry magazines and speak at industry events (most recently, LTE Asia 2009 and Supercomm ATIS LTE 2009)
Since joining Amdocs in 1999, Rami has been involved in a variety of critical business areas, including serving as the focal point in establishing Amdocs’ Service Delivery strategy, supporting service providers as an Amdocs Solutions Manager, managing the Quality team for Amdocs’ AT&T accounts, leading an implementation project of a major customer care & billing project, and serving as the BSS support manager in an Amdocs customer site. Rami holds an Msc. from the Technion Israel Institute of Technology in Industrial Engineering & Information Systems.
Business & Network Transformation; Enabling Profitable Broadband Services
Mobile internet has undeniably turned the corner as access to high-speed networks fuels substantial growth. Traffic levels driven by P2P and Internet Access are expected to grow 20 times in southern Africa in the next 3 to 5 years, dramatically outpacing the predicted data revenue increase. Demand for mobile broadband is here, but is there a sustainable business case? This presentation will examine traffic management, cost efficiencies and the applications and services required for the business and network transformation needed to enable profitable broadband services.
Sanjay is currently working as Vice President at Ericsson Sub Saharan Africa. Mr. Kaul have had number of management positions within Ericsson working with Europe, Asia pacific and lately sub-Sahara African markets.
Sanjay has over 17 years of professional experience in the ICT industry. Before joining Ericsson, he has been involved in number of management planning, strategy and operations development start-up projects for both Mobile and fixed operators in management consulting capacity.
Sanjay has engineering degree with specialization in Telecommunications, Business Management and Leadership Education and at Harvard Business School.
Sanjay is avid reader and have been very active writing business / technical publications and has been key note speaker at number of following industry forums. Sanjay Is lead author for a book titled “Business Models for sustainable telecom Growth”. Published by Wiley’s of UK.
Is NGOSS a Universal Standard Yet?
Communication service providers from around the world are currently facing a raft of global products, the most famous being iPhone and Blackberry, each one of which requires a degree of integration into OSS and/ or BSS. But to what degree are these presented in a common language and to what degree are OSS/ BSS able to respond? In this presentation we will propose standard APIs to lower product launch costs and deliver faster time to market.
Hugo is currently part of Vodacom's enterprise architecture team.
He has accumulated certificates from the Open Group, TMF, ITIL and others. He has eleven years experience in the hurly burly of African telecommunication.
|
MWAF7
Wednesday, February 24
4:00 PM
- 6:00 PM
|
Enabling Profitable Mobile Broadband Services
| Delivering on 4G: LTE and Beyond…
LTE creates opportunities for service providers to reduce costs, benefit from efficiencies and drive new revenues. But they need to decide which role to play in the LTE ecosystem, and how best to plan, manage and monetize the complex transformation to 4G. We’ll introduce a four-phase LTE lifecycle – network and commercial planning, network build, launch and monetization – highlighting for each phase, the strategies and tools service providers need to maximize their return on LTE.
Part of Amdocs’ Market Strategy & Insight team, Rami Gazit currently leads Amdocs’ 4G task force—a cross-company team of experts specializing in the challenges, impacts and opportunities relating to 4G. With 25 years of experience in the telecom & IT market—including software development, systems analysis, project management, methodology development and strategic marketing positions—Rami’s expertise means he is regularly called upon to brief analysts, comment in industry magazines and speak at industry events (most recently, LTE Asia 2009 and Supercomm ATIS LTE 2009)
Since joining Amdocs in 1999, Rami has been involved in a variety of critical business areas, including serving as the focal point in establishing Amdocs’ Service Delivery strategy, supporting service providers as an Amdocs Solutions Manager, managing the Quality team for Amdocs’ AT&T accounts, leading an implementation project of a major customer care & billing project, and serving as the BSS support manager in an Amdocs customer site. Rami holds an Msc. from the Technion Israel Institute of Technology in Industrial Engineering & Information Systems.
Business & Network Transformation; Enabling Profitable Broadband Services
Mobile internet has undeniably turned the corner as access to high-speed networks fuels substantial growth. Traffic levels driven by P2P and Internet Access are expected to grow 20 times in southern Africa in the next 3 to 5 years, dramatically outpacing the predicted data revenue increase. Demand for mobile broadband is here, but is there a sustainable business case? This presentation will examine traffic management, cost efficiencies and the applications and services required for the business and network transformation needed to enable profitable broadband services.
Sanjay is currently working as Vice President at Ericsson Sub Saharan Africa. Mr. Kaul have had number of management positions within Ericsson working with Europe, Asia pacific and lately sub-Sahara African markets.
Sanjay has over 17 years of professional experience in the ICT industry. Before joining Ericsson, he has been involved in number of management planning, strategy and operations development start-up projects for both Mobile and fixed operators in management consulting capacity.
Sanjay has engineering degree with specialization in Telecommunications, Business Management and Leadership Education and at Harvard Business School.
Sanjay is avid reader and have been very active writing business / technical publications and has been key note speaker at number of following industry forums. Sanjay Is lead author for a book titled “Business Models for sustainable telecom Growth”. Published by Wiley’s of UK.
Is NGOSS a Universal Standard Yet?
Communication service providers from around the world are currently facing a raft of global products, the most famous being iPhone and Blackberry, each one of which requires a degree of integration into OSS and/ or BSS. But to what degree are these presented in a common language and to what degree are OSS/ BSS able to respond? In this presentation we will propose standard APIs to lower product launch costs and deliver faster time to market.
Hugo is currently part of Vodacom's enterprise architecture team.
He has accumulated certificates from the Open Group, TMF, ITIL and others. He has eleven years experience in the hurly burly of African telecommunication.
| |
Thursday, February 25, 2010- Strategies for Monetizing Content
Chair
:
Tony Kalcina
Clarity,
Executive Director
Tony Kalcina is Executive Director of Clarity. As Founder of Clarity, Tony conceived the Unified Operational Management vision to maximize the value of network services and assets for operators.
A fervent evangelist for Unified OSS, Tony is acknowledged for his contribution to industry and in 2011 he was appointed as a TM Forum Ambassador, a network of highly experienced industry professionals focused on mentoring senior executives at TM Forum member companies. Tony is also Chair of the TM Forum Energy Smart Grid Community, where he drives the standardization challenges for the Energy transmission and distribution industry as they evolve to support renewables and Smart Grids.
Tony has 30 years’ experience in the global telecoms industry. His career includes Telstra (OTC), and then as General Manager of IT in a newly established Malaysian telecoms company before founding Clarity in 1994.
|
MWAF8
Thursday, February 25
9:00 AM
- 10:30 AM
|
Strategies for Monetizing Content
| Monetizing Content: Creating Subscriber Value and Revenue Opportunities
Demand for viewing premium content on mobile devices is growing with each new device release. Operators have the technology to authorize and allow the viewing of cable content on any device, so how can this content be monetized to drive revenue growth? This presentation will show how robust, personal subscriber profiles can be used to provide personalized ads and campaigns, bringing value to the subscriber and revenue to the operator.
Joe Hogan is the founder and CTO of Openet. The principal architect of Openet’s FusionWorks based solutions, he has more than 25 years of software engineering experience. Joe was a senior architect with Sun Microsystems's European kernel development center before leaving to found Openet.
Learning from the Success of Slingbox: Mobile Paradigm for Fixed Services
Slingbox’s success has once again demonstrated that subscribers put personalized content above all else when it comes to using a service. This presentation is about how service providers can use the power of personalization and enable delivery of services- fixed or mobile, regardless of location. Using cases studies from Swisscom, US Government, it describes how device-activated and nomadic services used so effectively by Slingbox can enable the highest personalization and drive significant new revenues.
John has been with NetCracker for 4 years, the first 2 of which he spent as a Sales Engineer. John has been in his current position since then and is responsible for market research and providing insight into emerging technologies and their impact on CSP’s globally.
Prior to joining NetCracker John worked as a Network Engineer for the Hanover Insurance Group out of the United States.
John is based in Boston, Massachusetts, in the United States and interacts with NetCracker’s customers and prospects globally.
New Business Models will Succeed or Fail Based on Effective Use of Analytics
Business Analytics are essential for successful transformation projects. eTOM and SID models provide an efficient mechanism for integrating business analytics into new generation systems. This session will demonstrate how leading operators are leveraging advanced analytics to understand influence and churn energy created by leaders of social networks, make sub-second content delivery decisions based on location, presence, customer behavior and preferences, and prioritize network infrastructure spending, and effectively manage mobile advertising and close-looped marketing campaigns.
Ken has over twenty years of telecom industry experience in design, deployment, and support of voice and data networks for large corporations worldwide. He has a Bachelors degree in Computer Science from the University of Florida and an MBA in Product Innovation Management from North Carolina State University.
|
MWAF8
Thursday, February 25
9:00 AM
- 10:30 AM
|
Strategies for Monetizing Content
| Monetizing Content: Creating Subscriber Value and Revenue Opportunities
Demand for viewing premium content on mobile devices is growing with each new device release. Operators have the technology to authorize and allow the viewing of cable content on any device, so how can this content be monetized to drive revenue growth? This presentation will show how robust, personal subscriber profiles can be used to provide personalized ads and campaigns, bringing value to the subscriber and revenue to the operator.
Joe Hogan is the founder and CTO of Openet. The principal architect of Openet’s FusionWorks based solutions, he has more than 25 years of software engineering experience. Joe was a senior architect with Sun Microsystems's European kernel development center before leaving to found Openet.
Learning from the Success of Slingbox: Mobile Paradigm for Fixed Services
Slingbox’s success has once again demonstrated that subscribers put personalized content above all else when it comes to using a service. This presentation is about how service providers can use the power of personalization and enable delivery of services- fixed or mobile, regardless of location. Using cases studies from Swisscom, US Government, it describes how device-activated and nomadic services used so effectively by Slingbox can enable the highest personalization and drive significant new revenues.
John has been with NetCracker for 4 years, the first 2 of which he spent as a Sales Engineer. John has been in his current position since then and is responsible for market research and providing insight into emerging technologies and their impact on CSP’s globally.
Prior to joining NetCracker John worked as a Network Engineer for the Hanover Insurance Group out of the United States.
John is based in Boston, Massachusetts, in the United States and interacts with NetCracker’s customers and prospects globally.
New Business Models will Succeed or Fail Based on Effective Use of Analytics
Business Analytics are essential for successful transformation projects. eTOM and SID models provide an efficient mechanism for integrating business analytics into new generation systems. This session will demonstrate how leading operators are leveraging advanced analytics to understand influence and churn energy created by leaders of social networks, make sub-second content delivery decisions based on location, presence, customer behavior and preferences, and prioritize network infrastructure spending, and effectively manage mobile advertising and close-looped marketing campaigns.
Ken has over twenty years of telecom industry experience in design, deployment, and support of voice and data networks for large corporations worldwide. He has a Bachelors degree in Computer Science from the University of Florida and an MBA in Product Innovation Management from North Carolina State University.
|
MWAF8
Thursday, February 25
9:00 AM
- 10:30 AM
|
Strategies for Monetizing Content
| Monetizing Content: Creating Subscriber Value and Revenue Opportunities
Demand for viewing premium content on mobile devices is growing with each new device release. Operators have the technology to authorize and allow the viewing of cable content on any device, so how can this content be monetized to drive revenue growth? This presentation will show how robust, personal subscriber profiles can be used to provide personalized ads and campaigns, bringing value to the subscriber and revenue to the operator.
Joe Hogan is the founder and CTO of Openet. The principal architect of Openet’s FusionWorks based solutions, he has more than 25 years of software engineering experience. Joe was a senior architect with Sun Microsystems's European kernel development center before leaving to found Openet.
Learning from the Success of Slingbox: Mobile Paradigm for Fixed Services
Slingbox’s success has once again demonstrated that subscribers put personalized content above all else when it comes to using a service. This presentation is about how service providers can use the power of personalization and enable delivery of services- fixed or mobile, regardless of location. Using cases studies from Swisscom, US Government, it describes how device-activated and nomadic services used so effectively by Slingbox can enable the highest personalization and drive significant new revenues.
John has been with NetCracker for 4 years, the first 2 of which he spent as a Sales Engineer. John has been in his current position since then and is responsible for market research and providing insight into emerging technologies and their impact on CSP’s globally.
Prior to joining NetCracker John worked as a Network Engineer for the Hanover Insurance Group out of the United States.
John is based in Boston, Massachusetts, in the United States and interacts with NetCracker’s customers and prospects globally.
New Business Models will Succeed or Fail Based on Effective Use of Analytics
Business Analytics are essential for successful transformation projects. eTOM and SID models provide an efficient mechanism for integrating business analytics into new generation systems. This session will demonstrate how leading operators are leveraging advanced analytics to understand influence and churn energy created by leaders of social networks, make sub-second content delivery decisions based on location, presence, customer behavior and preferences, and prioritize network infrastructure spending, and effectively manage mobile advertising and close-looped marketing campaigns.
Ken has over twenty years of telecom industry experience in design, deployment, and support of voice and data networks for large corporations worldwide. He has a Bachelors degree in Computer Science from the University of Florida and an MBA in Product Innovation Management from North Carolina State University.
| |
Thursday, February 25, 2010- Driving Profitablility through Charging & Revenue Assurance
Chair
:
Tony Kalcina
Clarity,
Executive Director
Tony Kalcina is Executive Director of Clarity. As Founder of Clarity, Tony conceived the Unified Operational Management vision to maximize the value of network services and assets for operators.
A fervent evangelist for Unified OSS, Tony is acknowledged for his contribution to industry and in 2011 he was appointed as a TM Forum Ambassador, a network of highly experienced industry professionals focused on mentoring senior executives at TM Forum member companies. Tony is also Chair of the TM Forum Energy Smart Grid Community, where he drives the standardization challenges for the Energy transmission and distribution industry as they evolve to support renewables and Smart Grids.
Tony has 30 years’ experience in the global telecoms industry. His career includes Telstra (OTC), and then as General Manager of IT in a newly established Malaysian telecoms company before founding Clarity in 1994.
|
MWAF10
Thursday, February 25
11:00 AM
- 12:30 PM
|
Driving Profitability through Charging & Revenue Assurance
| The Practical Empowerment of Revenue Assurance with OSS
The Convergence of BSS and OSS in modern NGOSS based Telco transformations has led to a number of very practical Revenue Assurance outcomes over the past few years. This presentation will examine of the benefits of this converge, using practical Case Studies, particularly focussing on how network Topology and Behaviour awareness can turbo-charge the effectiveness of Revenue Assurance.
Tony Kalcina is Executive Director of Clarity. As Founder of Clarity, Tony conceived the Unified Operational Management vision to maximize the value of network services and assets for operators.
A fervent evangelist for Unified OSS, Tony is acknowledged for his contribution to industry and in 2011 he was appointed as a TM Forum Ambassador, a network of highly experienced industry professionals focused on mentoring senior executives at TM Forum member companies. Tony is also Chair of the TM Forum Energy Smart Grid Community, where he drives the standardization challenges for the Energy transmission and distribution industry as they evolve to support renewables and Smart Grids.
Tony has 30 years’ experience in the global telecoms industry. His career includes Telstra (OTC), and then as General Manager of IT in a newly established Malaysian telecoms company before founding Clarity in 1994.
Managing Common Fraud Risk in Emerging Markets
Given the current economic circumstances, there is an increased fraud risk that operators must be geared to address. This presentation provides an overview of the typical fraud in the pre- and post-paid mobile and fixed telecommunications industry and possible responses by operators. The focus will be on emerging markets and we will share our collective experience at some 20 emerging market operators.
Ahmed’s primary industry focus is in the telecommunications space and he specialises in revenue assurance, fraud risk management, IT audit support and continuous auditing in the telecommunications industry.
Ahmed is currently servicing about a dozen telecommunication operators in Africa and Middle East. Ahmed has also been invited to present at a number of internal and external conferences. Ahmed acts as SME on Revenue Assurance and is also involved in assisting clients investigate complex telecommunication frauds.
Richard has over 15 years experience working with technology for system integrators and service providers. Richard is currently the Senior Operations Manager responsible for OSS infrastructure at Internet. Prior to Internet Solutions, Richard worked for 8 years at Dimension Data OSS division as a developer, solutions architect, consultant and operations manager.
As CEO and co-founder of Ontology Systems, Benedict is the leading the company to become the pre-eminent innovator of semantic solutions in the data center and networking marketplace. Before founding Ontology in 2005, Benedict was CTO at Corvil Networks and CTO at Orchestream (now Oracle).
|
MWAF10
Thursday, February 25
11:00 AM
- 12:30 PM
|
Driving Profitability through Charging & Revenue Assurance
| The Practical Empowerment of Revenue Assurance with OSS
The Convergence of BSS and OSS in modern NGOSS based Telco transformations has led to a number of very practical Revenue Assurance outcomes over the past few years. This presentation will examine of the benefits of this converge, using practical Case Studies, particularly focussing on how network Topology and Behaviour awareness can turbo-charge the effectiveness of Revenue Assurance.
Tony Kalcina is Executive Director of Clarity. As Founder of Clarity, Tony conceived the Unified Operational Management vision to maximize the value of network services and assets for operators.
A fervent evangelist for Unified OSS, Tony is acknowledged for his contribution to industry and in 2011 he was appointed as a TM Forum Ambassador, a network of highly experienced industry professionals focused on mentoring senior executives at TM Forum member companies. Tony is also Chair of the TM Forum Energy Smart Grid Community, where he drives the standardization challenges for the Energy transmission and distribution industry as they evolve to support renewables and Smart Grids.
Tony has 30 years’ experience in the global telecoms industry. His career includes Telstra (OTC), and then as General Manager of IT in a newly established Malaysian telecoms company before founding Clarity in 1994.
Managing Common Fraud Risk in Emerging Markets
Given the current economic circumstances, there is an increased fraud risk that operators must be geared to address. This presentation provides an overview of the typical fraud in the pre- and post-paid mobile and fixed telecommunications industry and possible responses by operators. The focus will be on emerging markets and we will share our collective experience at some 20 emerging market operators.
Ahmed’s primary industry focus is in the telecommunications space and he specialises in revenue assurance, fraud risk management, IT audit support and continuous auditing in the telecommunications industry.
Ahmed is currently servicing about a dozen telecommunication operators in Africa and Middle East. Ahmed has also been invited to present at a number of internal and external conferences. Ahmed acts as SME on Revenue Assurance and is also involved in assisting clients investigate complex telecommunication frauds.
Richard has over 15 years experience working with technology for system integrators and service providers. Richard is currently the Senior Operations Manager responsible for OSS infrastructure at Internet. Prior to Internet Solutions, Richard worked for 8 years at Dimension Data OSS division as a developer, solutions architect, consultant and operations manager.
As CEO and co-founder of Ontology Systems, Benedict is the leading the company to become the pre-eminent innovator of semantic solutions in the data center and networking marketplace. Before founding Ontology in 2005, Benedict was CTO at Corvil Networks and CTO at Orchestream (now Oracle).
|
MWAF10
Thursday, February 25
11:00 AM
- 12:30 PM
|
Driving Profitability through Charging & Revenue Assurance
| The Practical Empowerment of Revenue Assurance with OSS
The Convergence of BSS and OSS in modern NGOSS based Telco transformations has led to a number of very practical Revenue Assurance outcomes over the past few years. This presentation will examine of the benefits of this converge, using practical Case Studies, particularly focussing on how network Topology and Behaviour awareness can turbo-charge the effectiveness of Revenue Assurance.
Tony Kalcina is Executive Director of Clarity. As Founder of Clarity, Tony conceived the Unified Operational Management vision to maximize the value of network services and assets for operators.
A fervent evangelist for Unified OSS, Tony is acknowledged for his contribution to industry and in 2011 he was appointed as a TM Forum Ambassador, a network of highly experienced industry professionals focused on mentoring senior executives at TM Forum member companies. Tony is also Chair of the TM Forum Energy Smart Grid Community, where he drives the standardization challenges for the Energy transmission and distribution industry as they evolve to support renewables and Smart Grids.
Tony has 30 years’ experience in the global telecoms industry. His career includes Telstra (OTC), and then as General Manager of IT in a newly established Malaysian telecoms company before founding Clarity in 1994.
Managing Common Fraud Risk in Emerging Markets
Given the current economic circumstances, there is an increased fraud risk that operators must be geared to address. This presentation provides an overview of the typical fraud in the pre- and post-paid mobile and fixed telecommunications industry and possible responses by operators. The focus will be on emerging markets and we will share our collective experience at some 20 emerging market operators.
Ahmed’s primary industry focus is in the telecommunications space and he specialises in revenue assurance, fraud risk management, IT audit support and continuous auditing in the telecommunications industry.
Ahmed is currently servicing about a dozen telecommunication operators in Africa and Middle East. Ahmed has also been invited to present at a number of internal and external conferences. Ahmed acts as SME on Revenue Assurance and is also involved in assisting clients investigate complex telecommunication frauds.
Richard has over 15 years experience working with technology for system integrators and service providers. Richard is currently the Senior Operations Manager responsible for OSS infrastructure at Internet. Prior to Internet Solutions, Richard worked for 8 years at Dimension Data OSS division as a developer, solutions architect, consultant and operations manager.
As CEO and co-founder of Ontology Systems, Benedict is the leading the company to become the pre-eminent innovator of semantic solutions in the data center and networking marketplace. Before founding Ontology in 2005, Benedict was CTO at Corvil Networks and CTO at Orchestream (now Oracle).
|
MWAF10
Thursday, February 25
11:00 AM
- 12:30 PM
|
Driving Profitability through Charging & Revenue Assurance
| The Practical Empowerment of Revenue Assurance with OSS
The Convergence of BSS and OSS in modern NGOSS based Telco transformations has led to a number of very practical Revenue Assurance outcomes over the past few years. This presentation will examine of the benefits of this converge, using practical Case Studies, particularly focussing on how network Topology and Behaviour awareness can turbo-charge the effectiveness of Revenue Assurance.
Tony Kalcina is Executive Director of Clarity. As Founder of Clarity, Tony conceived the Unified Operational Management vision to maximize the value of network services and assets for operators.
A fervent evangelist for Unified OSS, Tony is acknowledged for his contribution to industry and in 2011 he was appointed as a TM Forum Ambassador, a network of highly experienced industry professionals focused on mentoring senior executives at TM Forum member companies. Tony is also Chair of the TM Forum Energy Smart Grid Community, where he drives the standardization challenges for the Energy transmission and distribution industry as they evolve to support renewables and Smart Grids.
Tony has 30 years’ experience in the global telecoms industry. His career includes Telstra (OTC), and then as General Manager of IT in a newly established Malaysian telecoms company before founding Clarity in 1994.
Managing Common Fraud Risk in Emerging Markets
Given the current economic circumstances, there is an increased fraud risk that operators must be geared to address. This presentation provides an overview of the typical fraud in the pre- and post-paid mobile and fixed telecommunications industry and possible responses by operators. The focus will be on emerging markets and we will share our collective experience at some 20 emerging market operators.
Ahmed’s primary industry focus is in the telecommunications space and he specialises in revenue assurance, fraud risk management, IT audit support and continuous auditing in the telecommunications industry.
Ahmed is currently servicing about a dozen telecommunication operators in Africa and Middle East. Ahmed has also been invited to present at a number of internal and external conferences. Ahmed acts as SME on Revenue Assurance and is also involved in assisting clients investigate complex telecommunication frauds.
Richard has over 15 years experience working with technology for system integrators and service providers. Richard is currently the Senior Operations Manager responsible for OSS infrastructure at Internet. Prior to Internet Solutions, Richard worked for 8 years at Dimension Data OSS division as a developer, solutions architect, consultant and operations manager.
As CEO and co-founder of Ontology Systems, Benedict is the leading the company to become the pre-eminent innovator of semantic solutions in the data center and networking marketplace. Before founding Ontology in 2005, Benedict was CTO at Corvil Networks and CTO at Orchestream (now Oracle).
|
MWAF10
Thursday, February 25
11:00 AM
- 12:30 PM
|
Driving Profitability through Charging & Revenue Assurance
| The Practical Empowerment of Revenue Assurance with OSS
The Convergence of BSS and OSS in modern NGOSS based Telco transformations has led to a number of very practical Revenue Assurance outcomes over the past few years. This presentation will examine of the benefits of this converge, using practical Case Studies, particularly focussing on how network Topology and Behaviour awareness can turbo-charge the effectiveness of Revenue Assurance.
Tony Kalcina is Executive Director of Clarity. As Founder of Clarity, Tony conceived the Unified Operational Management vision to maximize the value of network services and assets for operators.
A fervent evangelist for Unified OSS, Tony is acknowledged for his contribution to industry and in 2011 he was appointed as a TM Forum Ambassador, a network of highly experienced industry professionals focused on mentoring senior executives at TM Forum member companies. Tony is also Chair of the TM Forum Energy Smart Grid Community, where he drives the standardization challenges for the Energy transmission and distribution industry as they evolve to support renewables and Smart Grids.
Tony has 30 years’ experience in the global telecoms industry. His career includes Telstra (OTC), and then as General Manager of IT in a newly established Malaysian telecoms company before founding Clarity in 1994.
Managing Common Fraud Risk in Emerging Markets
Given the current economic circumstances, there is an increased fraud risk that operators must be geared to address. This presentation provides an overview of the typical fraud in the pre- and post-paid mobile and fixed telecommunications industry and possible responses by operators. The focus will be on emerging markets and we will share our collective experience at some 20 emerging market operators.
Ahmed’s primary industry focus is in the telecommunications space and he specialises in revenue assurance, fraud risk management, IT audit support and continuous auditing in the telecommunications industry.
Ahmed is currently servicing about a dozen telecommunication operators in Africa and Middle East. Ahmed has also been invited to present at a number of internal and external conferences. Ahmed acts as SME on Revenue Assurance and is also involved in assisting clients investigate complex telecommunication frauds.
Richard has over 15 years experience working with technology for system integrators and service providers. Richard is currently the Senior Operations Manager responsible for OSS infrastructure at Internet. Prior to Internet Solutions, Richard worked for 8 years at Dimension Data OSS division as a developer, solutions architect, consultant and operations manager.
As CEO and co-founder of Ontology Systems, Benedict is the leading the company to become the pre-eminent innovator of semantic solutions in the data center and networking marketplace. Before founding Ontology in 2005, Benedict was CTO at Corvil Networks and CTO at Orchestream (now Oracle).
|
MWAF10
Thursday, February 25
11:00 AM
- 12:30 PM
|
Driving Profitability through Charging & Revenue Assurance
| The Practical Empowerment of Revenue Assurance with OSS
The Convergence of BSS and OSS in modern NGOSS based Telco transformations has led to a number of very practical Revenue Assurance outcomes over the past few years. This presentation will examine of the benefits of this converge, using practical Case Studies, particularly focussing on how network Topology and Behaviour awareness can turbo-charge the effectiveness of Revenue Assurance.
Tony Kalcina is Executive Director of Clarity. As Founder of Clarity, Tony conceived the Unified Operational Management vision to maximize the value of network services and assets for operators.
A fervent evangelist for Unified OSS, Tony is acknowledged for his contribution to industry and in 2011 he was appointed as a TM Forum Ambassador, a network of highly experienced industry professionals focused on mentoring senior executives at TM Forum member companies. Tony is also Chair of the TM Forum Energy Smart Grid Community, where he drives the standardization challenges for the Energy transmission and distribution industry as they evolve to support renewables and Smart Grids.
Tony has 30 years’ experience in the global telecoms industry. His career includes Telstra (OTC), and then as General Manager of IT in a newly established Malaysian telecoms company before founding Clarity in 1994.
Managing Common Fraud Risk in Emerging Markets
Given the current economic circumstances, there is an increased fraud risk that operators must be geared to address. This presentation provides an overview of the typical fraud in the pre- and post-paid mobile and fixed telecommunications industry and possible responses by operators. The focus will be on emerging markets and we will share our collective experience at some 20 emerging market operators.
Ahmed’s primary industry focus is in the telecommunications space and he specialises in revenue assurance, fraud risk management, IT audit support and continuous auditing in the telecommunications industry.
Ahmed is currently servicing about a dozen telecommunication operators in Africa and Middle East. Ahmed has also been invited to present at a number of internal and external conferences. Ahmed acts as SME on Revenue Assurance and is also involved in assisting clients investigate complex telecommunication frauds.
Richard has over 15 years experience working with technology for system integrators and service providers. Richard is currently the Senior Operations Manager responsible for OSS infrastructure at Internet. Prior to Internet Solutions, Richard worked for 8 years at Dimension Data OSS division as a developer, solutions architect, consultant and operations manager.
As CEO and co-founder of Ontology Systems, Benedict is the leading the company to become the pre-eminent innovator of semantic solutions in the data center and networking marketplace. Before founding Ontology in 2005, Benedict was CTO at Corvil Networks and CTO at Orchestream (now Oracle).
| |
Thursday, February 25, 2010- Successful IT & Operational Transformation 1
Chair
:
Tony Kalcina
Clarity,
Executive Director
Tony Kalcina is Executive Director of Clarity. As Founder of Clarity, Tony conceived the Unified Operational Management vision to maximize the value of network services and assets for operators.
A fervent evangelist for Unified OSS, Tony is acknowledged for his contribution to industry and in 2011 he was appointed as a TM Forum Ambassador, a network of highly experienced industry professionals focused on mentoring senior executives at TM Forum member companies. Tony is also Chair of the TM Forum Energy Smart Grid Community, where he drives the standardization challenges for the Energy transmission and distribution industry as they evolve to support renewables and Smart Grids.
Tony has 30 years’ experience in the global telecoms industry. His career includes Telstra (OTC), and then as General Manager of IT in a newly established Malaysian telecoms company before founding Clarity in 1994.
|
MWAF12
Thursday, February 25
2:00 PM
- 3:30 PM
|
Successful IT & Operational Transformation I
|
Lutz Rackow is Senior Product Marketing Manager at EMC's Infrastructure Management Group responsible for the vertical service provider market.
Before, Lutz was Director Product Marketing & Business Development at Alcatel in charge of their Data Network & Service Management solution.
Lutz hold a degree in Computer Science at TU Munich and since 1993, he worked in the area of network & service management as software engineer and consultant for companies such as debis Systemhaus, Ericsson Raynet, DeTeSystem and Newbridge.
Gary Bradshaw is a high level support specialist at Telkom’s Network Operations Centre. He is responsible for the Operational Support Systems underpinning the IP/VPN based service offerings. He has over 20 years experience in the Telecommunications Industry having started his career in the packet-switched data networks (X.25, frame relay, etc.) and quickly moved onto Internet Protocol technologies were he was instrumental in deploying Telkom’s MPLS/VPN network and associated supporting management systems. He heads up the fault management team from an operational, technological, process and strategic perspective. In this role he is heavily involved in projects such as the FIFA Confederations Cup 2009 and the upcoming FIFA World Cup 2010.
Changing Business Models: Introducing Innovative Flexible Hybrid Models - An integrated Real Time E2E B/OSS Solution Realization
In today’s service providers’ world, to address the reducing ARPU, credit risks, innovative business models are introduced for growth. Hybrid scenario is one which is picking up recently, mix of pre-paid and post paid for the same subscriber based on time of the day, services, short code prefixed to dialed digits, usage. Focus is on providing integrated E2E B/OSS solution to support for above business scenarios – supporting multi channels and CDMA 2000 EVDO (data), GSM (voice) technologies, leveraging the same stack.
Mr. Nazar H Sahal is the Group Information Technology Director at Expresso Telecom Group (Dubai) focused on deploying next gen solutions. Prior to his he has played the role of Program Director at ITS (Kuwait) for BSS/OSS for telecom operators (Zain, Etisalat and MTN); Project Manager, Technical Manager, Sales Engineer at Larrycom(Sudan). He holds MSc. in Telecommunication and Management from University of Southampton (UK).
Lowering Capex and Opex through Convergence, Transformation, and Outsourcing
Besides Customer acquisition and customer service, the organizational finance is one of the key elements of business performance. It is obvious that every business wants sustained growth.
In an effort to increase customer profitability and improve shareowner value, the most common business interventions observed thus far has been the tendency of telecommunications operators to reduce staff and or limit capital expenditure on much needed infrastructure which is needed for future plans. The market liberalization of the telecommunications and Convergence have opened new opportunities and/or threats depending on your situation. This presentation will discuss the outsourcing opportunities available for the telecommunication operators to reduce costs without sacrificing their growth strategies.
Boni Gantile is an Executive at Multi-Links Telkom Nigeria Ltd. Multi-Links is a pioneer CDMA Operator in Nigeria and is now a 100% subsidiary of Telkom SA Ltd.
His Primary responsibility at Multi-Links is the management of Organization performance and ensuring business continuity.
He has more than 25 years of experience in the telecommunication space, 18 years of which were in management of various telecommunication divisions such as Technology & Network Operations, Business Solution Development, Corporate Strategy development, Telkom Centre for Learning and Human Resources.
|
MWAF12
Thursday, February 25
2:00 PM
- 3:30 PM
|
Successful IT & Operational Transformation I
|
Lutz Rackow is Senior Product Marketing Manager at EMC's Infrastructure Management Group responsible for the vertical service provider market.
Before, Lutz was Director Product Marketing & Business Development at Alcatel in charge of their Data Network & Service Management solution.
Lutz hold a degree in Computer Science at TU Munich and since 1993, he worked in the area of network & service management as software engineer and consultant for companies such as debis Systemhaus, Ericsson Raynet, DeTeSystem and Newbridge.
Gary Bradshaw is a high level support specialist at Telkom’s Network Operations Centre. He is responsible for the Operational Support Systems underpinning the IP/VPN based service offerings. He has over 20 years experience in the Telecommunications Industry having started his career in the packet-switched data networks (X.25, frame relay, etc.) and quickly moved onto Internet Protocol technologies were he was instrumental in deploying Telkom’s MPLS/VPN network and associated supporting management systems. He heads up the fault management team from an operational, technological, process and strategic perspective. In this role he is heavily involved in projects such as the FIFA Confederations Cup 2009 and the upcoming FIFA World Cup 2010.
Changing Business Models: Introducing Innovative Flexible Hybrid Models - An integrated Real Time E2E B/OSS Solution Realization
In today’s service providers’ world, to address the reducing ARPU, credit risks, innovative business models are introduced for growth. Hybrid scenario is one which is picking up recently, mix of pre-paid and post paid for the same subscriber based on time of the day, services, short code prefixed to dialed digits, usage. Focus is on providing integrated E2E B/OSS solution to support for above business scenarios – supporting multi channels and CDMA 2000 EVDO (data), GSM (voice) technologies, leveraging the same stack.
Mr. Nazar H Sahal is the Group Information Technology Director at Expresso Telecom Group (Dubai) focused on deploying next gen solutions. Prior to his he has played the role of Program Director at ITS (Kuwait) for BSS/OSS for telecom operators (Zain, Etisalat and MTN); Project Manager, Technical Manager, Sales Engineer at Larrycom(Sudan). He holds MSc. in Telecommunication and Management from University of Southampton (UK).
Lowering Capex and Opex through Convergence, Transformation, and Outsourcing
Besides Customer acquisition and customer service, the organizational finance is one of the key elements of business performance. It is obvious that every business wants sustained growth.
In an effort to increase customer profitability and improve shareowner value, the most common business interventions observed thus far has been the tendency of telecommunications operators to reduce staff and or limit capital expenditure on much needed infrastructure which is needed for future plans. The market liberalization of the telecommunications and Convergence have opened new opportunities and/or threats depending on your situation. This presentation will discuss the outsourcing opportunities available for the telecommunication operators to reduce costs without sacrificing their growth strategies.
Boni Gantile is an Executive at Multi-Links Telkom Nigeria Ltd. Multi-Links is a pioneer CDMA Operator in Nigeria and is now a 100% subsidiary of Telkom SA Ltd.
His Primary responsibility at Multi-Links is the management of Organization performance and ensuring business continuity.
He has more than 25 years of experience in the telecommunication space, 18 years of which were in management of various telecommunication divisions such as Technology & Network Operations, Business Solution Development, Corporate Strategy development, Telkom Centre for Learning and Human Resources.
|
MWAF12
Thursday, February 25
2:00 PM
- 3:30 PM
|
Successful IT & Operational Transformation I
|
Lutz Rackow is Senior Product Marketing Manager at EMC's Infrastructure Management Group responsible for the vertical service provider market.
Before, Lutz was Director Product Marketing & Business Development at Alcatel in charge of their Data Network & Service Management solution.
Lutz hold a degree in Computer Science at TU Munich and since 1993, he worked in the area of network & service management as software engineer and consultant for companies such as debis Systemhaus, Ericsson Raynet, DeTeSystem and Newbridge.
Gary Bradshaw is a high level support specialist at Telkom’s Network Operations Centre. He is responsible for the Operational Support Systems underpinning the IP/VPN based service offerings. He has over 20 years experience in the Telecommunications Industry having started his career in the packet-switched data networks (X.25, frame relay, etc.) and quickly moved onto Internet Protocol technologies were he was instrumental in deploying Telkom’s MPLS/VPN network and associated supporting management systems. He heads up the fault management team from an operational, technological, process and strategic perspective. In this role he is heavily involved in projects such as the FIFA Confederations Cup 2009 and the upcoming FIFA World Cup 2010.
Changing Business Models: Introducing Innovative Flexible Hybrid Models - An integrated Real Time E2E B/OSS Solution Realization
In today’s service providers’ world, to address the reducing ARPU, credit risks, innovative business models are introduced for growth. Hybrid scenario is one which is picking up recently, mix of pre-paid and post paid for the same subscriber based on time of the day, services, short code prefixed to dialed digits, usage. Focus is on providing integrated E2E B/OSS solution to support for above business scenarios – supporting multi channels and CDMA 2000 EVDO (data), GSM (voice) technologies, leveraging the same stack.
Mr. Nazar H Sahal is the Group Information Technology Director at Expresso Telecom Group (Dubai) focused on deploying next gen solutions. Prior to his he has played the role of Program Director at ITS (Kuwait) for BSS/OSS for telecom operators (Zain, Etisalat and MTN); Project Manager, Technical Manager, Sales Engineer at Larrycom(Sudan). He holds MSc. in Telecommunication and Management from University of Southampton (UK).
Lowering Capex and Opex through Convergence, Transformation, and Outsourcing
Besides Customer acquisition and customer service, the organizational finance is one of the key elements of business performance. It is obvious that every business wants sustained growth.
In an effort to increase customer profitability and improve shareowner value, the most common business interventions observed thus far has been the tendency of telecommunications operators to reduce staff and or limit capital expenditure on much needed infrastructure which is needed for future plans. The market liberalization of the telecommunications and Convergence have opened new opportunities and/or threats depending on your situation. This presentation will discuss the outsourcing opportunities available for the telecommunication operators to reduce costs without sacrificing their growth strategies.
Boni Gantile is an Executive at Multi-Links Telkom Nigeria Ltd. Multi-Links is a pioneer CDMA Operator in Nigeria and is now a 100% subsidiary of Telkom SA Ltd.
His Primary responsibility at Multi-Links is the management of Organization performance and ensuring business continuity.
He has more than 25 years of experience in the telecommunication space, 18 years of which were in management of various telecommunication divisions such as Technology & Network Operations, Business Solution Development, Corporate Strategy development, Telkom Centre for Learning and Human Resources.
|
MWAF12
Thursday, February 25
2:00 PM
- 3:30 PM
|
Successful IT & Operational Transformation I
|
Lutz Rackow is Senior Product Marketing Manager at EMC's Infrastructure Management Group responsible for the vertical service provider market.
Before, Lutz was Director Product Marketing & Business Development at Alcatel in charge of their Data Network & Service Management solution.
Lutz hold a degree in Computer Science at TU Munich and since 1993, he worked in the area of network & service management as software engineer and consultant for companies such as debis Systemhaus, Ericsson Raynet, DeTeSystem and Newbridge.
Gary Bradshaw is a high level support specialist at Telkom’s Network Operations Centre. He is responsible for the Operational Support Systems underpinning the IP/VPN based service offerings. He has over 20 years experience in the Telecommunications Industry having started his career in the packet-switched data networks (X.25, frame relay, etc.) and quickly moved onto Internet Protocol technologies were he was instrumental in deploying Telkom’s MPLS/VPN network and associated supporting management systems. He heads up the fault management team from an operational, technological, process and strategic perspective. In this role he is heavily involved in projects such as the FIFA Confederations Cup 2009 and the upcoming FIFA World Cup 2010.
Changing Business Models: Introducing Innovative Flexible Hybrid Models - An integrated Real Time E2E B/OSS Solution Realization
In today’s service providers’ world, to address the reducing ARPU, credit risks, innovative business models are introduced for growth. Hybrid scenario is one which is picking up recently, mix of pre-paid and post paid for the same subscriber based on time of the day, services, short code prefixed to dialed digits, usage. Focus is on providing integrated E2E B/OSS solution to support for above business scenarios – supporting multi channels and CDMA 2000 EVDO (data), GSM (voice) technologies, leveraging the same stack.
Mr. Nazar H Sahal is the Group Information Technology Director at Expresso Telecom Group (Dubai) focused on deploying next gen solutions. Prior to his he has played the role of Program Director at ITS (Kuwait) for BSS/OSS for telecom operators (Zain, Etisalat and MTN); Project Manager, Technical Manager, Sales Engineer at Larrycom(Sudan). He holds MSc. in Telecommunication and Management from University of Southampton (UK).
Lowering Capex and Opex through Convergence, Transformation, and Outsourcing
Besides Customer acquisition and customer service, the organizational finance is one of the key elements of business performance. It is obvious that every business wants sustained growth.
In an effort to increase customer profitability and improve shareowner value, the most common business interventions observed thus far has been the tendency of telecommunications operators to reduce staff and or limit capital expenditure on much needed infrastructure which is needed for future plans. The market liberalization of the telecommunications and Convergence have opened new opportunities and/or threats depending on your situation. This presentation will discuss the outsourcing opportunities available for the telecommunication operators to reduce costs without sacrificing their growth strategies.
Boni Gantile is an Executive at Multi-Links Telkom Nigeria Ltd. Multi-Links is a pioneer CDMA Operator in Nigeria and is now a 100% subsidiary of Telkom SA Ltd.
His Primary responsibility at Multi-Links is the management of Organization performance and ensuring business continuity.
He has more than 25 years of experience in the telecommunication space, 18 years of which were in management of various telecommunication divisions such as Technology & Network Operations, Business Solution Development, Corporate Strategy development, Telkom Centre for Learning and Human Resources.
| |
Thursday, February 25, 2010- Successful IT & Operational Transformation 2
Chair
:
Tony Kalcina
Clarity,
Executive Director
Tony Kalcina is Executive Director of Clarity. As Founder of Clarity, Tony conceived the Unified Operational Management vision to maximize the value of network services and assets for operators.
A fervent evangelist for Unified OSS, Tony is acknowledged for his contribution to industry and in 2011 he was appointed as a TM Forum Ambassador, a network of highly experienced industry professionals focused on mentoring senior executives at TM Forum member companies. Tony is also Chair of the TM Forum Energy Smart Grid Community, where he drives the standardization challenges for the Energy transmission and distribution industry as they evolve to support renewables and Smart Grids.
Tony has 30 years’ experience in the global telecoms industry. His career includes Telstra (OTC), and then as General Manager of IT in a newly established Malaysian telecoms company before founding Clarity in 1994.
|
MWAF14
Thursday, February 25
4:00 PM
- 5:30 PM
|
Successful IT & Operational Transformation II
| New Paradigm in Telecom Operations Support - A Success Story
HCL partnered with British Telecom in designing an innovative Telecom Operations Support Framework with the focus on the accuracy and timeliness of service delivered utilising the TM Forum Applications Framework (TAM) and Service Delivery Framework (SDF). The presentation illustrates the salient features of this model and the strategic initiatives which have produced tangible values such as 50% reduction in the number of incidents, 45% reduction in cycle time and sizable improvements in many other metrics.
Xavier Chelladurai is a key leader in HCL Telecom Vertical having 25 years experience. He has extensive experience in Telecom OSS / BSS ASM. He is a Ph. D. in Computer Science / Parallel Algorithms and an author of several technical books published by international publishers such as Mc Graw Hill and John Wiley.
Ian Isherwood has worked at BT for 32 years. He has extensive experience in systems delivery and support and is currently the Head of Operational Service Delivery for Application Support and Maintenance. He is operationally responsible for all of BT's AS&M contracts and has a strong track record of delivering transformational programmes.
Cath Houghton is the Head of Application Support and Maintenance in BT Operate and works out of London BT Office. She is driving the transformation journey for BT Application Support and Maintenance focusing on centralizing the functions into one Service Assurance team in BT Operate and transforming them in order to reduce costs and improve service levels. Prior to BT Cath was responsible for technical service solutions at Telewest and Southwestern Bell both large players in the cable TV and telephony world
TM Forum Interface Program (TIP) Open Source Project
The TM Forum Interface Program (TIP) is standardizing the next generation of OSS interfaces by drawing upon the strengths of MTOSI, OSS/J, MTNM and IPDR. The TIP Framework will encompass the core tools, software components, and documentation to enable the rapid specification of each new interface from business requirements through to WSDL in accordance with the TIP design guidelines.
One of the most innovative aspects of the program is in its use of Open Source development techniques and technologies to increase the attractiveness of the new interfaces for early adopters. Open source is being used to create the core TIP Framework artefacts, Reference Implementations, Compatibility Test Kits and an Implementation library for prospective developers.
This talk will provide an introduction to the TIP Open Source Project and infrastructure as hosted on http://openoss.sourceforge.net
Dr Craig Gallen MIET, C. Eng, has worked as an engineer in Broadcasting, Process Control and Network Management. Latterly he worked as a senior product manager with Nortel Networks before leaving to pursue his doctoral studies in open source operational support systems at the University of Southampton. He currently works as an OSS software consultant and as a committer to the OpenNMS project. He is the leader of the TM Forum Interface Program Open Source Project hosted at http://openoss.sourceforge.net/.
IT - An Enabler for Cost Cutting, Profitability, and Revenue Growth
IT is a major enabler in cost cutting, profitability, and revenue growth. Some steps to solve problems become more attractive during difficult times. We discuss here automation of Billing and Receivable, efficiency in Convergence and retirement of legacy network, Systems and Services, Outsourcing and use of COTS to reduce expenses. Cloud Services can help in growing the business and at the same time be profitable. We will also discuss un-necessary customization and/or the impact of market segmentation.
Pradeep is a Director in AT&T and is responsible for planning the data architecture and data flow analysis. Pradeep joined AT&T in 1990. He worked in a number of areas that cover quote to cash. Pradeep has a Ph.D. in Physics and was a research associate at Northwestern University.
|
MWAF14
Thursday, February 25
4:00 PM
- 5:30 PM
|
Successful IT & Operational Transformation II
| New Paradigm in Telecom Operations Support - A Success Story
HCL partnered with British Telecom in designing an innovative Telecom Operations Support Framework with the focus on the accuracy and timeliness of service delivered utilising the TM Forum Applications Framework (TAM) and Service Delivery Framework (SDF). The presentation illustrates the salient features of this model and the strategic initiatives which have produced tangible values such as 50% reduction in the number of incidents, 45% reduction in cycle time and sizable improvements in many other metrics.
Xavier Chelladurai is a key leader in HCL Telecom Vertical having 25 years experience. He has extensive experience in Telecom OSS / BSS ASM. He is a Ph. D. in Computer Science / Parallel Algorithms and an author of several technical books published by international publishers such as Mc Graw Hill and John Wiley.
Ian Isherwood has worked at BT for 32 years. He has extensive experience in systems delivery and support and is currently the Head of Operational Service Delivery for Application Support and Maintenance. He is operationally responsible for all of BT's AS&M contracts and has a strong track record of delivering transformational programmes.
Cath Houghton is the Head of Application Support and Maintenance in BT Operate and works out of London BT Office. She is driving the transformation journey for BT Application Support and Maintenance focusing on centralizing the functions into one Service Assurance team in BT Operate and transforming them in order to reduce costs and improve service levels. Prior to BT Cath was responsible for technical service solutions at Telewest and Southwestern Bell both large players in the cable TV and telephony world
TM Forum Interface Program (TIP) Open Source Project
The TM Forum Interface Program (TIP) is standardizing the next generation of OSS interfaces by drawing upon the strengths of MTOSI, OSS/J, MTNM and IPDR. The TIP Framework will encompass the core tools, software components, and documentation to enable the rapid specification of each new interface from business requirements through to WSDL in accordance with the TIP design guidelines.
One of the most innovative aspects of the program is in its use of Open Source development techniques and technologies to increase the attractiveness of the new interfaces for early adopters. Open source is being used to create the core TIP Framework artefacts, Reference Implementations, Compatibility Test Kits and an Implementation library for prospective developers.
This talk will provide an introduction to the TIP Open Source Project and infrastructure as hosted on http://openoss.sourceforge.net
Dr Craig Gallen MIET, C. Eng, has worked as an engineer in Broadcasting, Process Control and Network Management. Latterly he worked as a senior product manager with Nortel Networks before leaving to pursue his doctoral studies in open source operational support systems at the University of Southampton. He currently works as an OSS software consultant and as a committer to the OpenNMS project. He is the leader of the TM Forum Interface Program Open Source Project hosted at http://openoss.sourceforge.net/.
IT - An Enabler for Cost Cutting, Profitability, and Revenue Growth
IT is a major enabler in cost cutting, profitability, and revenue growth. Some steps to solve problems become more attractive during difficult times. We discuss here automation of Billing and Receivable, efficiency in Convergence and retirement of legacy network, Systems and Services, Outsourcing and use of COTS to reduce expenses. Cloud Services can help in growing the business and at the same time be profitable. We will also discuss un-necessary customization and/or the impact of market segmentation.
Pradeep is a Director in AT&T and is responsible for planning the data architecture and data flow analysis. Pradeep joined AT&T in 1990. He worked in a number of areas that cover quote to cash. Pradeep has a Ph.D. in Physics and was a research associate at Northwestern University.
|
MWAF14
Thursday, February 25
4:00 PM
- 5:30 PM
|
Successful IT & Operational Transformation II
| New Paradigm in Telecom Operations Support - A Success Story
HCL partnered with British Telecom in designing an innovative Telecom Operations Support Framework with the focus on the accuracy and timeliness of service delivered utilising the TM Forum Applications Framework (TAM) and Service Delivery Framework (SDF). The presentation illustrates the salient features of this model and the strategic initiatives which have produced tangible values such as 50% reduction in the number of incidents, 45% reduction in cycle time and sizable improvements in many other metrics.
Xavier Chelladurai is a key leader in HCL Telecom Vertical having 25 years experience. He has extensive experience in Telecom OSS / BSS ASM. He is a Ph. D. in Computer Science / Parallel Algorithms and an author of several technical books published by international publishers such as Mc Graw Hill and John Wiley.
Ian Isherwood has worked at BT for 32 years. He has extensive experience in systems delivery and support and is currently the Head of Operational Service Delivery for Application Support and Maintenance. He is operationally responsible for all of BT's AS&M contracts and has a strong track record of delivering transformational programmes.
Cath Houghton is the Head of Application Support and Maintenance in BT Operate and works out of London BT Office. She is driving the transformation journey for BT Application Support and Maintenance focusing on centralizing the functions into one Service Assurance team in BT Operate and transforming them in order to reduce costs and improve service levels. Prior to BT Cath was responsible for technical service solutions at Telewest and Southwestern Bell both large players in the cable TV and telephony world
TM Forum Interface Program (TIP) Open Source Project
The TM Forum Interface Program (TIP) is standardizing the next generation of OSS interfaces by drawing upon the strengths of MTOSI, OSS/J, MTNM and IPDR. The TIP Framework will encompass the core tools, software components, and documentation to enable the rapid specification of each new interface from business requirements through to WSDL in accordance with the TIP design guidelines.
One of the most innovative aspects of the program is in its use of Open Source development techniques and technologies to increase the attractiveness of the new interfaces for early adopters. Open source is being used to create the core TIP Framework artefacts, Reference Implementations, Compatibility Test Kits and an Implementation library for prospective developers.
This talk will provide an introduction to the TIP Open Source Project and infrastructure as hosted on http://openoss.sourceforge.net
Dr Craig Gallen MIET, C. Eng, has worked as an engineer in Broadcasting, Process Control and Network Management. Latterly he worked as a senior product manager with Nortel Networks before leaving to pursue his doctoral studies in open source operational support systems at the University of Southampton. He currently works as an OSS software consultant and as a committer to the OpenNMS project. He is the leader of the TM Forum Interface Program Open Source Project hosted at http://openoss.sourceforge.net/.
IT - An Enabler for Cost Cutting, Profitability, and Revenue Growth
IT is a major enabler in cost cutting, profitability, and revenue growth. Some steps to solve problems become more attractive during difficult times. We discuss here automation of Billing and Receivable, efficiency in Convergence and retirement of legacy network, Systems and Services, Outsourcing and use of COTS to reduce expenses. Cloud Services can help in growing the business and at the same time be profitable. We will also discuss un-necessary customization and/or the impact of market segmentation.
Pradeep is a Director in AT&T and is responsible for planning the data architecture and data flow analysis. Pradeep joined AT&T in 1990. He worked in a number of areas that cover quote to cash. Pradeep has a Ph.D. in Physics and was a research associate at Northwestern University.
|
MWAF14
Thursday, February 25
4:00 PM
- 5:30 PM
|
Successful IT & Operational Transformation II
| New Paradigm in Telecom Operations Support - A Success Story
HCL partnered with British Telecom in designing an innovative Telecom Operations Support Framework with the focus on the accuracy and timeliness of service delivered utilising the TM Forum Applications Framework (TAM) and Service Delivery Framework (SDF). The presentation illustrates the salient features of this model and the strategic initiatives which have produced tangible values such as 50% reduction in the number of incidents, 45% reduction in cycle time and sizable improvements in many other metrics.
Xavier Chelladurai is a key leader in HCL Telecom Vertical having 25 years experience. He has extensive experience in Telecom OSS / BSS ASM. He is a Ph. D. in Computer Science / Parallel Algorithms and an author of several technical books published by international publishers such as Mc Graw Hill and John Wiley.
Ian Isherwood has worked at BT for 32 years. He has extensive experience in systems delivery and support and is currently the Head of Operational Service Delivery for Application Support and Maintenance. He is operationally responsible for all of BT's AS&M contracts and has a strong track record of delivering transformational programmes.
Cath Houghton is the Head of Application Support and Maintenance in BT Operate and works out of London BT Office. She is driving the transformation journey for BT Application Support and Maintenance focusing on centralizing the functions into one Service Assurance team in BT Operate and transforming them in order to reduce costs and improve service levels. Prior to BT Cath was responsible for technical service solutions at Telewest and Southwestern Bell both large players in the cable TV and telephony world
TM Forum Interface Program (TIP) Open Source Project
The TM Forum Interface Program (TIP) is standardizing the next generation of OSS interfaces by drawing upon the strengths of MTOSI, OSS/J, MTNM and IPDR. The TIP Framework will encompass the core tools, software components, and documentation to enable the rapid specification of each new interface from business requirements through to WSDL in accordance with the TIP design guidelines.
One of the most innovative aspects of the program is in its use of Open Source development techniques and technologies to increase the attractiveness of the new interfaces for early adopters. Open source is being used to create the core TIP Framework artefacts, Reference Implementations, Compatibility Test Kits and an Implementation library for prospective developers.
This talk will provide an introduction to the TIP Open Source Project and infrastructure as hosted on http://openoss.sourceforge.net
Dr Craig Gallen MIET, C. Eng, has worked as an engineer in Broadcasting, Process Control and Network Management. Latterly he worked as a senior product manager with Nortel Networks before leaving to pursue his doctoral studies in open source operational support systems at the University of Southampton. He currently works as an OSS software consultant and as a committer to the OpenNMS project. He is the leader of the TM Forum Interface Program Open Source Project hosted at http://openoss.sourceforge.net/.
IT - An Enabler for Cost Cutting, Profitability, and Revenue Growth
IT is a major enabler in cost cutting, profitability, and revenue growth. Some steps to solve problems become more attractive during difficult times. We discuss here automation of Billing and Receivable, efficiency in Convergence and retirement of legacy network, Systems and Services, Outsourcing and use of COTS to reduce expenses. Cloud Services can help in growing the business and at the same time be profitable. We will also discuss un-necessary customization and/or the impact of market segmentation.
Pradeep is a Director in AT&T and is responsible for planning the data architecture and data flow analysis. Pradeep joined AT&T in 1990. He worked in a number of areas that cover quote to cash. Pradeep has a Ph.D. in Physics and was a research associate at Northwestern University.
|
MWAF14
Thursday, February 25
4:00 PM
- 5:30 PM
|
Successful IT & Operational Transformation II
| New Paradigm in Telecom Operations Support - A Success Story
HCL partnered with British Telecom in designing an innovative Telecom Operations Support Framework with the focus on the accuracy and timeliness of service delivered utilising the TM Forum Applications Framework (TAM) and Service Delivery Framework (SDF). The presentation illustrates the salient features of this model and the strategic initiatives which have produced tangible values such as 50% reduction in the number of incidents, 45% reduction in cycle time and sizable improvements in many other metrics.
Xavier Chelladurai is a key leader in HCL Telecom Vertical having 25 years experience. He has extensive experience in Telecom OSS / BSS ASM. He is a Ph. D. in Computer Science / Parallel Algorithms and an author of several technical books published by international publishers such as Mc Graw Hill and John Wiley.
Ian Isherwood has worked at BT for 32 years. He has extensive experience in systems delivery and support and is currently the Head of Operational Service Delivery for Application Support and Maintenance. He is operationally responsible for all of BT's AS&M contracts and has a strong track record of delivering transformational programmes.
Cath Houghton is the Head of Application Support and Maintenance in BT Operate and works out of London BT Office. She is driving the transformation journey for BT Application Support and Maintenance focusing on centralizing the functions into one Service Assurance team in BT Operate and transforming them in order to reduce costs and improve service levels. Prior to BT Cath was responsible for technical service solutions at Telewest and Southwestern Bell both large players in the cable TV and telephony world
TM Forum Interface Program (TIP) Open Source Project
The TM Forum Interface Program (TIP) is standardizing the next generation of OSS interfaces by drawing upon the strengths of MTOSI, OSS/J, MTNM and IPDR. The TIP Framework will encompass the core tools, software components, and documentation to enable the rapid specification of each new interface from business requirements through to WSDL in accordance with the TIP design guidelines.
One of the most innovative aspects of the program is in its use of Open Source development techniques and technologies to increase the attractiveness of the new interfaces for early adopters. Open source is being used to create the core TIP Framework artefacts, Reference Implementations, Compatibility Test Kits and an Implementation library for prospective developers.
This talk will provide an introduction to the TIP Open Source Project and infrastructure as hosted on http://openoss.sourceforge.net
Dr Craig Gallen MIET, C. Eng, has worked as an engineer in Broadcasting, Process Control and Network Management. Latterly he worked as a senior product manager with Nortel Networks before leaving to pursue his doctoral studies in open source operational support systems at the University of Southampton. He currently works as an OSS software consultant and as a committer to the OpenNMS project. He is the leader of the TM Forum Interface Program Open Source Project hosted at http://openoss.sourceforge.net/.
IT - An Enabler for Cost Cutting, Profitability, and Revenue Growth
IT is a major enabler in cost cutting, profitability, and revenue growth. Some steps to solve problems become more attractive during difficult times. We discuss here automation of Billing and Receivable, efficiency in Convergence and retirement of legacy network, Systems and Services, Outsourcing and use of COTS to reduce expenses. Cloud Services can help in growing the business and at the same time be profitable. We will also discuss un-necessary customization and/or the impact of market segmentation.
Pradeep is a Director in AT&T and is responsible for planning the data architecture and data flow analysis. Pradeep joined AT&T in 1990. He worked in a number of areas that cover quote to cash. Pradeep has a Ph.D. in Physics and was a research associate at Northwestern University.
| | |