| At Management World Americas 2010 you will gain the tools needed to identify when and how to be Smart featuring 3 days of education programming across 4 summits, 80 sessions and over 100 speakers from top communication service providers from around the world. |
| Defense Spotlight | Cable Stream | Revenue Management Stream | Intensive Debates |  |  |  |  | A ½ day spotlight that will discuss best practices and standards to enhance network and service management environments for enhanced mission assurance.
Learn more | Across the 4 Summits cable speakers will address hot topics and issues that have been rated by the industry as important for 2010/11 and beyond.
Learn more | Across the 4 Summits experts will discuss the latest revenue assurance strategies that will reduce revenue loss, fraud, optimize profitability and enhance the customer billing experience.
Learn more | New TM Forum Intensive Debates will deliver interactive, in-depth, peer-driven discussions that will get you thinking outside the box.
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New Services & Business Models Summit
Diversifying your Revenue Portfolio |  This summit will investigate new business models, growth strategies, regulation and infrastructure and the need to master data management and migration, computing horsepower and storage and most importantly how will money be made.
- Learn about the latest business strategies that will deliver new services across the value chain to enable profitability
- Gain practical insight on how AT&T is aligning their people, processes, and the revenue assurance systems to best support the new devices, which is helping to ensure their profitability
- Understand how alternative network technology providers can use dynamic policy control technologies to reduce CAPEX, offer differentiated services to resellers and accelerate service creation and deployment.
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| Operational Excellence Summit
Doing More with Less |  The Summit looks to the processes, standards and frameworks that enable Service Providers to deliver new products and services quickly, accurately and profitably.
- Understand how TM Forum Frameworx is being used in the real world to enable transformation.
- Gain a CIO's perspective of using commercial applications to enable efficient consolidation of acquired companies & rapid introduction of new business services.
- Hear a Case study of Cablevision Revenue Assurance/Fraud organizational success using RAID and how they managed the Revenue Assurance and Fraud areas with limited resources and a wide range of services
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Cloud Summit
Turning the Cloud Promise into Business Reality | |  The Cloud in the Real World Summit will deliver real user case studies and opportunities for communication and information exchange.
- For enterprises: Hear how to best exploit cloud computing for maximum ROI.
- For Communication Service Providers: Understand the cloud services models, relative operational challenges and their associated revenue potential.
- For technology vendors and application partners: Find out how to improve your offering to the market and optimize future product development
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| Customer Experience Summit
Capitalizing on your Most Valuable Asset |  Customer experience will be the differentiating factor as it allows Service Providers to stand out from the competition. - Discus ways to enhancing Revenue Assurance by putting an infrastructure in place to prevent billing issues
- Hear how key KPIs can improve internal focus towards customer experience and learn about the new tools that can be adopted to enhance the customer experience.
- Understand the elements of a highly automated customer care assurance architecture enabling cost reduction as well as increasing customer satisfaction
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