About the Frameworx Workshop at Team Action Week
The free-to-attend Frameworx Workshop offers service providers an in-depth introduction to TM Forum’s Frameworx standard. Featuring sessions on TM Forum Benchmarking, Procurement Guides and Conformance Certification, the workshop offers the very best introduction to these essential programs for TM Forum service provider members. Please note numbers are limited and this workshop is strictly for communications service providers only.
Spotlight Agenda
09.00 Welcome and introductions
including a welcome from UPC and George Greenlee, SVP of Products and Portfolio Management, TM Forum
09.10 Overview of the conformance assessment process
John Sheehy, TM Forum
Frameworx Conformance Certifications allow Service Providers and Suppliers to gain an independent assessment of their conformance to TM Forum Frameworx, specifically to the Business Process (eTOM) and Information (SID) Frameworks. The benefits of conformance to Frameworx include reduced operations and integration costs, reduced risks and improved efficiency, customer satisfaction and business agility. This session provides an overview of Conformance Certification, detailing the needs being addressed, the benefits and the process used to achieve certification.
09.55 Conformance case study and Q&A (CSP)
10.30 Coffee
11.00 Overview of the RFx process and templates
John Reilly, TM Forum Subject Matter Expert and Distinguished Fellow, TM Forum
More and more service providers see the value of working with suppliers and solutions which are in conformance with Frameworx and are using its components to represent requirements within their RFx activities. They are also requesting the degree to which a proposed solution conforms to a Frameworx component, such as the Business Process (eTOM) or Information (SID) Frameworks. This session provides an overview of the RFx support template document and spreadsheets.
11.45 Build a mini Rfx - Interactive workshop
12.30 Lunch
14.00 Business Metrics and Benchmarking
This half day segment has been put together for Communications Service Provider Managers interested in using internal measures and comparative data from benchmarking to improve either broad business performance or focused improvement in operations, billing or revenue assurance. The segment sessions are:
Overview of the business metrics and benchmarking program
Toni Graham, TM Forum
This session provides a management overview of the TM Forum Business Metrics.
• What the metrics cover.
• What metrics are under development
• How to use the metrics
• How the metrics are used in benchmarking
14.45 Benchmarking case study (CSP)
Wondering if Business Benchmarking would be helpful to you? Listen to your peers talk about real world results from using the metrics and participating in the TM Forum Business Benchmarking.
15.30 Coffee
16.00 SP Executive Roundtable – Impact of New Services:
The focus is on getting new services to market. Are you fast enough to beat your competition or do you find that somewhere between concept and cash the opportunity is lost?
Help us identify the core of the business problem for new services. Participate in this executive roundtable and identify the key elements to measure for new services. Is time to market the most important topic or are there other metrics that should be included to really get a handle on your ability to monetize new services quickly?
The output of this roundtable will be used to guide the metrics development work for new services.
17.30 Host sponsor Presentation from UPC - The value of TM Forum Frameworx in a multi country environment.
Download Presentation
How the use of the TM Forum Frameworx best practice and standards, specifically the Information Framework (SID) and the Integration Framework interfaces has enabled UPC to decouple the BSS and OSS, facilitating the rapid introduction of new services across its Pan-European footprint.
The use of Frameworx has provided UPS with the business and operational benefits of ease of integration between applications and their subsequent replacement at a future date.
Marek Stawinski, Vice President Enterprise Architecture, UPC Broadband Holdings Services b.v
Paul Spoors VP OSS Delivery, UPC Broadband Holdings Services b.v |
| Presenters:
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| George Greenlee,
SVP of Products and Portfolio Management, TM Forum
Read Biography
| 
| John Sheehy,
Program Manager, TM Forum
|  | John Reilly,
Senior Program Manager, TM Forum | |
| Frameworx | 
Click here to learn more about Frameworx and its benefits.
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