| 9:30am Coffee and Registration
10:30am Welcome and Introduction
Jebb Lewis, Membership Development, TM Forum
This introduction will give you an overview of TM Forum, Pan Asian member growth and will offer further insights into the Spotlight series and training around the world specifically in Asia.
10:40am Industry developments and TM Forum
Tony Poulos, Head of Revenue Management Market Support Center, TM Forum
Hear about the latest industry developments facing service providers and suppliers in Indonesia, how best to maintain flexibility and agility to deal with the current situation as well as future growth and transition, and the role TM Forum plays in assisting with your critical business transformation. This presentation provides an introduction to the TM Forum, an assessment of the issues facing our members, our value proposition, and how to take advantage of it.
11:20 Coffee break
11:50 Applying TM Forum Frameworks and Initiatives into Lean Operations Transformation
Ahmed Yasser, Coordinator Researcher OSS/BSS, Telkom R&D Center, Telkom Indonesia
Successful telco business transformation impacts operational excellence and effectiveness. Find out how Telkom Indonesia has led successful operational transformation efforts by adopting TM Forum Frameworks and initiatives including Business Process Framework (eTOM), Information Framework (SID), Interface Program, SLA Management, Revenue Assurance, and Customer Experience Management.
12:30pm Lunch
1:45 Facing Market Challenge with FBC (Faster-Better-Cheaper) Strategy
Danny Buldansyah, PT Bakrie Telecom, Tbk
Bakrie Telecom, the fixed wireless service provider using CDMA technology in Indonesia, is facing the tight competition market, declining ARPU trend and the increasingly demanding customer. To continue to grow sales, market share and revenue, Bakrie Telecom is challenging itself to deliver excellent quality product and services with low operational cost and faster time to market. Bakrie Telecom will share the implementation of its operational strategy to maintain growth and sustainability.
2:25 Interactive Debate
This session has been specially designed so you can actively engage in discussions of key issues affecting the Indonesian telecoms and communication industry. Participation includes Tony Poulos from TM Forum plus more to come.
3:00pm Close of conference |