TM Forum - Contact Us

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Headquarters
240 Headquarters Plaza
East Tower, 10th Floor
Morristown, NJ 07960-6628
USA

Phone: +1 973-944-5100
Fax: +1 973-944-5110

European Office
47 Lower Brook Street
Ipswich
Suffolk
IP4 1AQ
United Kingdom

Phone: +44 207-748-6615

General Inquiries - info@tmforum.org

Website Support - web@is.tmforum.org

Press Inquiries ecoyne@tmforum.org	Member Services memberservices@tmforum.org	Event Registration Questions register@tmforum.org
Exhibitor Questions expo@tmforum.org	Education & Training Inquiries education@tmforum.org	Bookstore bookstore@tmforum.org
Accounts Payable accountspayable@tmforum.org	Career Inquiries recruit@tmforum.org

Departments
Executives
Account Management & Sales
Portfolio & Product Management
	Frameworx
	Transformation
	Implementation Products
	Training
Collaboration and Research & Development
	Project Management
	Collaborative Research & Development
Communications
	Events
	Marketing
Shared Services
	Administration
	Financial Services
	Sales Support
	Information Technology & Services

Executives
Keith Willetts Chairman kwilletts@tmforum.org +44 1473-83-2601 Read Biography	Martin Creaner President & Chief Executive Officer mcreaner@tmforum.org +353 21-4816762 Read Biography
Aileen Smith SVP Collaboration and Research & Development asmith@tmforum.org +44 1189-736-132 Read Biography	Jim Metzger Chief Financial Officer & SVP Shared Services jmetzger@tmforum.org +1 973-944-5109 Read Biography
Apostolos Kallis SVP Account Management & Sales akallis@tmforum.org +30 6947 828 428 Read Biography	George Greenlee SVP Portfolio & Product Management ggreenlee@tmforum.org +353 21-488-8179 Read Biography
Nik Willetts SVP Communications nwilletts@tmforum.org +44 (0)1206 392347 Read Biography

Account Management & Sales
Apostolos Kallis SVP Account Management & Sales akallis@tmforum.org +30 6947-828-428
Richard Warren Head of Service Provider Engagement rwarren@tmforum.org +44 7801-478-787	Ed Malkoun Head of Supplier Engagement emalkoun@tmforum.org +44 7710-719-852
Gloria Liang Account Manager, Service Providers gliang@tmforum.org +86 13911520802	Hugh Hall Account Manager, Solution Providers (Suppliers) hhall@tmforum.org +353 86-244-1322
Andre Furtado Account Manager, Service Providers afurtado@tmforum.org +971502469420	James Douglas Account Manager, Supplier Members jdouglas@tmforum.org +1 727-525-3451
Anne-Maria Quinlan Sales Coordinator amquinlan@tmforum.org +44 207-748-6615	Karee Mantini Account Manager, Supplier Members kmantini@tmforum.org
Neil Heyes Regional Member Development Director - Europe nheyes@tmforum.org +44 797-181-7005	Aris Ohanessian Sales Coordinator aohanessian@tmforum.org +1 973-944-5138
Jebb Lewis Member Development Manager Asia Pacific jwlewis@tmforum.org +63 917-899-0669	Juan Nodar Member Development Manager - North America/Latin America jnodar@tmforum.org +1 732-906-6605
Chuck Smith Business Development Manager - Training csmith@tmforum.org +1 469-323-5233	Bob Cohen Business Development Consultant bcohen@tmforum.org +1 917 705 6524
Niamh Clancy Membership Sales nclancy@tmforum.org +353 87 2869428	Abhijit Dutta Business Development Manager adutta@tmforum.org +91 9632775000
Ayad Sabagh Regional Director, Middle East & Africa asabagh@tmforum.org +966543393112	Joan Huffine Webinar & Conformance Sales Manager jhuffine@tmforum.org +1 732-469-0422
Cesar Obach-Renner South American Regional Development Consultant cobach@tmforum.org +58 412-621-0713	Mark Bradbury Publications Sales Manager mbradbury@tmforum.org +44 (0) 1462 743731
Vivian Tsiamis Delegate Sales Associate vtsiamis@tmforum.org +30 6948-210-465	Scott Hathaway EAS & Telesales Program Manager shathaway@tmforum.org +30 6946-385-972
Ken Lee Business Development Manager klee@tmforum.org +852 6539-9788	Renee Harris Business Development Manager, Events rharris@tmforum.org +44 (0) 785 548 5330
William Metzger Event Sales Manager bmetzger@tmforum.org +1-973-944-5100

Portfolio & Product Management
George Greenlee SVP Portfolio & Product Management ggreenlee@tmforum.org +353 21-488-8179
Portfolio & Product Management
Clive Deakin Director Frameworx Product Management cdeakin@tmforum.org	Alfred J. Anaya TM forum Conformance Certification Lead aanaya@tmforum.org
John Sheehy Program Manager jsheehy@tmforum.org	Dave Milham Chief Architect dmilham@tmforum.org
Toni Graham Business Benchmarking Program Manager tgraham@tmforum.org	Beryl Graham Business Metrics Development Manager bgraham@tmforum.org
Chryssa Dislis Senior Manager, Business Benchmarking cdislis@tmforum.org	Marie Murphy Product Manager, Membership and Training mmurphy@tmforum.org
Cato Rasmussen Director of Frameworx Business Development crasmussen@tmforum.org	Hugo Vaughan Principal Architect hvaughan@tmforum.org
John Harvey Business Development Manager jharvey@tmforum.org
Lorraine Farrell Project Manager lfarrell@tmforum.org	Karen Gomez Consultant kgomez@tmforum.org
Implementation Products
Andy Chalmers Director achalmers@tmforum.org	Damian Byrd Training Product Manager dbyrd@tmforum.org +353 87-941-3798
William O'Regan Training Project Manager woregan@tmforum.org	Kim McEachern Training Coordinator kmceachern@tmforum.org +1-973-944-5100 ext 5160
Ailis Claassen Training Delivery Manager aclaassen@tmforum.org
Publications
Rebecca Henderson Head of Publications rhenderson@tmforum.org +44 (0) 1273 833680	Katy Gambino Publisher kgambino@tmforum.org
Anita Karvé Writer/Editor akarve@tmforum.org	Rob Rich Managing Director, TM Forum Insights rrich@tmforum.org +1 603 203 7771
Claire Manuel Editor, Research & Publications cmanuel@tmforum.org	Annie Turner Managing Editor aturner@tmforum.org
Aideen Greenlee Production Assistant agreenlee@tmforum.org

Collaboration and Research & Development
Aileen Smith SVP Collaboration and Research & Development asmith@tmforum.org +44 1189-736-132
Craig Bachmann Head of Cable Market Support Center cbachmann@tmforum.org	Christy Coffey Head of Defense Market Support Center ccoffey@tmforum.org +1 469-667-6313
Bill Semper Initiative Director bsemper @tmforum.org	Steven Cotton Head of Revenue Management scotton@tmforum.org +1 646 546 2084
Michele Drgon Cloud Service Provider Director mdrgon@tmforum.org	Joann O'Brien Director, Frameworx Collaboration jobrien@tmforum.org +353 22-43868
Project Management
Ken Lipnickey Head of Project Management klipnickey@tmforum.org +1 973-944-5100 ext 5154	Tina O'Sullivan Senior Program Manager tosullivan@tmforum.org +353-22-25956
Nora Doherty Catalyst Project Manager ndoherty@tmforum.org	Alicja Kawecki Collaboration Coordinator akawecki@tmforum.org +1 973-944-5100 ext 5153
Jenny Rottinger Project Manager jrottinger@tmforum.org +1 973-944-5100 ext 5148	Mary Amalfitano Project Manager mamalfitano@tmforum.org +1 973-944-5100 ext 5159
Collaborative Research & Development
Ken Dilbeck Director, Collaborative R&D kdilbeck@tmforum.org +1 817 715 8033	John Reilly Senior Program Manager jreilly@tmforum.org +1 973-944-5100
Mike Kelly Senior Program Manager mkelly@tmforum.org +44-1727-86-3764	Pierre Gauthier Subject Matter Expert pgauthier@tmforum.org

Communications
Nik Willetts SVP Communications nwilletts@tmforum.org +44 (0)1206 392347
Events
Collette McGannon Senior Events Director cmcgannon@tmforum.org +44 7802-525501	Mindy Emsley Event Director & Conference Producer memsley@tmforum.org
Jeff Jowdy Speaker & Production Manager jjowdy@tmforum.org +1 973-944-5104	Paige Sorce Registration Manager psorce@tmforum.org +1 973-944-5103
Jessica Rausch Conference Producer jrausch@tmforum.org +1-973-944-5100	Janelle Morse Operations Manager jmorse@tmforum.org +1 973-944-5100 Ext 5144
Sarah Bailey Senior Conference Producer sbailey@tmforum.org	Rachael Jacobi Client Care Manager rjacobi@tmforum.org +1 973 944 5116
Claire Ardley Executive Program Manager Marketing Coordinator cardley@tmforum.org +353 85 8507494	Melissa Musumeci Events Coordinator mmusumeci@tmforum.org +1 973-944-5106
Eduardo Cabrera Webcast Production Manager ecabrera@tmforum.org +1 973-944-5100 ext 5139
Marketing
Lacey Senko Corporate Marketing Director lsenko@tmforum.org +1 973-462-9990	Elizabeth Coyne PR Director ecoyne@tmforum.org +1 973 641 3247
Rebecca Sendel Collaboration Marketing Director rsendel@tmforum.org +1 303-740-2147	Lucy Hawkins-Adams PR Associate lhawkinsadams@tmforum.org +44 1395-443-526
Melissa Kornicki Senior Marketing Manager, Education Products mkornicki@tmforum.org +1 973-241-4880	David Andrews Creative Director & Brand Manager dandrews@tmforum.org
Lauren Lovelace Marketing Manager, Education Products llovelace@tmforum.org +1 973-944-5100 ext 5149	Josh Goldfein Director Internet Experience jgoldfein@tmforum.org
Donna Bastien Adoption Marketing Manager dbastien@tmforum.org +1 303-660-3966	Pamela Guyton Senior Marketing Manager, Events pguyton@tmforum.org
Rebecca Huft Marketing Associate rhuft@tmforum.org +1 303-872-0394	Katie Seifert Events Marketing Manager kseifert@tmforum.org +1 973-944-5100 ext 5105
Kristina Rookwood Marketing Associate, Events krookwood@tmforum.org +1 973-944-5100 ext 5147	Tony Poulos Market Strategist tpoulos@tmforum.org +65 8118 3158
Adam Furlong Marketing Associate afurlong@tmforum.org +1 973-944-5100 ext 5143

Shared Services
Jim Metzger Chief Financial Officer and SVP Shared Services jmetzger@tmforum.org +1 973-944-5109
Administration
Michael Loprete General Counsel and Secretary mloprete@tmforum.org +1-973-944-5107	Jennifer Dodd Human Resources Director jdodd@tmforum.org +1 973-944-5114
Jo Lewis Executive Assistant to the Board jlewis@tmforum.org +44-1189-328079	Julie Dorsey HR Coordinator jdorsey@tmforum.org +1 973-944-5114
Justine Smith Executive Assistant to Management Team jsmith@tmforum.org +44 118 971 0044	Tammy Marzullo Office Manager tmarzullo@tmforum.org +1 974-944-5101
Financial Services
Peter DeJesus Finance Director/Treasurer pdejesus@tmforum.org +1-973-944-5108	Brian Kuritzky Finance & Accounting Manager bkuritzky@tmforum.org +1-973-944-5111
Josephine Scott Accountant jscott@tmforum.org +1-973-944-5115	Donna Langeraap Accounts Payable Coordinator dlangeraap@tmforum.org +1-973-944-5119
Marlene Pasteur Credit & Collections Analyst mpasteur@tmforum.org +1-973-944-5112	Oren Dabney Collections Coordinator odabney@tmforum.org +1-973-944-5100 ext 5161
Tina Sommers Accounts Receivable Coordinator tsommers@tmforum.org
Sales Support
Caroline Taylor Client Services Manager ctaylor@tmforum.org +44 1473-415461	Megan Butts Business Analyst mbutts@tmforum.org +1-973-944-5100 ext 5162
Information Technology & Services
Richard May IT Director rmay@tmforum.org +44 1172-309-109	James Phillips IT Support Manager jphillips@tmforum.org
Michael Close IT Projects Manager mclose@tmforum.org +1-973-944-5100 ext 5158	Sophie Mitchell Web Projects Manager smitchell@tmforum.org
Darren Jennings IT Developer djennings@tmforum.org	Maria Musillo Website & IT Support Manager mmusillo@tmforum.org +1-973-944-5100 ext 5145
Boris Zakharin IT Developer bzakharin@tmforum.org +1-973-944-5100 ext 5102	Jaemi Kehoe Web Support Associate jkehoe@tmforum.org +1-973-944-5100 ext 5155
Hemal Tandel ASP.net Developer htandel@tmforum.org +1-973-944-5100	James Brightley Developer jbrightley@tmforum.org

What is Collaboration?

Collaboration Program

What is Collaboration?

Collaboration Topics

Collaboration A-Z

TM Forum Standards

Frameworx 11.5

Latest Downloads

Training & Conferences

TM FORUM
CONFERENCES

SUMMITS

ACTION WEEK

TRAINING

NEXT WEBINAR

Research & Publications

Latest Releases

About the TM Forum

Contact Us


What is Collaboration? TM Forum's Collaboration Program is a "Virtual Research and Development Consortium" made up of TM Forum members for a growing array of industries, including communications - telco, wireless, cable and Internet; cloud; defense; content; and information services. Collaboration Program What is Collaboration? Collaboration Program How can I participate? What can I participate in? How does Collaboration work? What are the benefits of participation? Catalyst Program Document Library Collaboration Community Collaboration Topics Transformation Business Analytics and Benchmarking Business Process Management Developing Service-Oriented Architecture Solutions Frameworx Core Core Frameworx Extensions Standardized Interfaces Cable Cloud Catalyst Demonstrations Defense Enabling & Managing Services Market Groups Resource Management Revenue Management & Customer Experience Security Collaboration A-Z Application Framework (TAM) Asset Management Community Benchmarking Participant Community Benchmarking Public Community BtoB Business Process Framework Extensions Business Enablement Business Metrics and Scaffold Business Process Framework (eTOM) Cable - eTOM for Cable Cable - OSS/BSS Architecture for Cable Cable Business Intelligence Cable Initiative Catalog Management Catalyst Program Charging and Billing Cloud and New Services Initiative Cloud Billing Cloud Business Models and Services Initiative Cloud/Frameworx QSP Cloud Security & Risk Cloud Service Definitions Cloud SLA Management Concept to Market Customer Experience Data Analytics Data Migration Defense Initiative Developer Network Energy Smart Grid Enterprise Cloud Leadership Council (ECLC) Enterprise Risk Management Enterprise Security Management (eSec) Fault Management Harmonization Federated Service Level Management Frameworx Frameworx Architecture Steering Team (FAST) Fraud Management Information Framework (SID) Integration Program Integration Program/Interfaces Intelligent Device Management Inventory Management IPDR Next Gen IPsphere Lean Six Sigma Managing New Technologies Initiative MTOSI MTOSI GPON Activaction New Business Models Next Generation Wireless Wireline Ordering and Activation OSS/J Policy Based Management Resource Alarm Management Resource and Service Assurance -- Fault Management Resource and Service Assurance -- Performance Management Resource and Service Assurance -- Resource Management Resource and Service Management Revenue Assurance Revenue Management Initiative Security Management Service Level Agreement Management Service Management --IP Management Service Provider Cloud Requirements Service Provider Leadership Council (SPLC) SES (Software Enabled Services) Shared Interface Infrastructure Spectrum Management Wholesale Cost Management Workforce Management


TM Forum Standards To run your business with maximum agility and to deliver growth, you need to automate your core business operations with commercial off-the-shelf systems. TM Forum's Frameworx suite of standards and support services provide the blueprint for effective business operations, enabling you to take a service-oriented approach to your business. What is the value of standards? How can I participate in standards development? Frameworx Frameworx Overview Frameworx Quick Start Library Business Process Framework (eTOM) Information Framework (SID) Application Framework (TAM) Integration Framework Business Metrics Frameworx Implementation Support Frameworx Implementation Support Frameworx Conformance Certification Business Benchmarking Business Metrics Automation Certification Training & Certification Best Practices Procurement Revenue Assurance Service Level Agreement Management Software Enabled Services Management IPsphere Frameworx 11.5 Suite of standards that enable successful business transformation Latest Downloads Select the standard you would like to download. Application Framework (TAM) 4.5 Business Process Framework (eTOM) 9.0 Business Process Framework (eTOM) 11.5 beta Information Framework (SID) 9.5 Integration Framework 2.5 Integration Framework 11.5 beta Revenue Assurance Solution Suite 3.0 Revenue Assurance Solution Suite 3.5 beta Business Performance Measurement System (BPMS 5.5.0)


Training & Conferences View: Conferences Summits Action Week Spotlights Excellence Awards Training Online Training Webcasts About TM Forum Events Past Events Speaker Resources Sponsorship Opportunities TM FORUM CONFERENCES Management World Asia Singapore February 7 - 8, 2012 Management World 2012 Dublin, Ireland May 21 - 24, 2012 Past Conferences Management World Americas 2011 Orlando, Florida November 8 - 10, 2011 SUMMITS TM Forum's Middle East Summit Dubai, UAE March 20 - 21, 2012 TM Forum's Latin America Summit Sao Paulo, Brazil March 27 - 28, 2012 TM Forum's Africa Summit September 18 - 19, 2012 ACTION WEEK Madrid, Spain January 23 - 27, 2012


Research & Publications Latest Releases View: Perspectives 2011 Business Benchmarking Business Intelligence Quarterly Insights Research Reports Quick Insights Regional Insights Newsletters Case Studies White Papers Bookstore Think Tank Media Kits Browse all Publications Quick Insights: LTE takes hold February 2012 Business Intelligence Quarterly Mobile Money: Who gets the lion's share February 2012 Asia Insights: Strategies for sustainable growth January 2012


About TM Forum About TM Forum Introduction to TM Forum Background Board of Directors Management Team Careers with TM Forum Industry Jobs Board Contact Us Collaboration Collaboration Program How can I participate? What can I participate in? How does Collaboration Work? What are the benefits of participation? Project list Catalyst Program Publications Perspectives 2011 Business Benchmarking Business Intelligence Quarterly Insights Research Reports Quick Insights Newsletters Case Studies White Papers Bookstore Media Kits Conferences Management World Americas TM Forum Action Week Madrid Management World Asia Spotlights Training Webcasts Membership Membership Membership Benefits How to Join Member List Marketing Solutions Center Contact Us Standards Frameworx Overview Business Process Framework (eTOM) Information Framework (SID) Application Framework (TAM) Integration Framework Business Metrics Frameworx Implementation Support Revenue Assurance SLA Management Software Enabled Services Management IPsphere Training About Training Upcoming Training Courses On-Site Training TM Forum Certification Executive Workshops Course Details Copyright © 1988-2012, TeleManagement Forum. All Rights Reserved Contact Us Careers with TM Forum News Room Privacy Policy Terms of Use Sitemap