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Management World Americas 2009

Course Descriptions

Business Process Framework (eTOM) Implementer's Workshop

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The adoption of the Business Process Framework (eTOM) continues to increase within the telecommunications industry. As a result, there is a need to provide advanced training in how the framework can be extended/modified for use by an organization and in its practical use.

The Business Process Framework (eTOM) Implementer's Workshop provides students with practical guidance for implementing, using and extending the framework. Case studies depict how the framework is being used within organizations.
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Level Intermediate

Who should attend? Pre-requisites
  • enterprise architects, who can use the Business Process Framework (eTOM) as a standardized industry reference, to evaluate where alignment and variation is needed in their organization
  • process designers, who can use framework as a reference Business Process Framework to assist in detailed process analysis and definition
  • system architects, who can use the framework as a requirements tool in directing system solutions to meet business needs

Understanding of the Business Process Framework (eTOM), preferably attendance at a recent “Business Process Framework (eTOM) Distilled” course.

Highlights
This workshop, half of which is dedicated to student practice, offers guidance on developing a Business Process Framework (eTOM) implementation plan, providing a set of guidelines for extending the framework to customize it for an organization's use. It presents a series of examples for using the framework in addition to its use purely as a process framework.

Upon completion, you will be able to:

  • Describe current work in further decomposing Business Process Framework (eTOM) processes
  • Develop a Business Process Framework implementation plan
  • Begin to map current processes to the framework
  • Understand and address the challenges of introducing the framework into an enterprise
  • Understand guidelines for extending the framework
  • Apply the guidelines to extend the framework
  • Gain an appreciation of the framework’s many uses
  • Begin to put the framework to other uses
Agenda:
  • Business Process Framework (eTOM) review
  • Implementing the framework
  • Using the framework
  • Extending the framework
  • Case studies are contained throughout the workshop
As with all official TM Forum courses, certificates of achievement will be issued.

Click here for a list of Instructors.