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Management World Americas

Course Descriptions

Business Process Framework (eTOM) Implementer's Workshop

CalendarUpcoming Training Schedule

This workshop is designed as a “follow on” course for those who have completed one of the introductory framework courses and wish to develop their knowledge of how the Process Framework can be used. The course includes practical guidance for implementing, using and extending the Framework as well as case studies depicting how the Framework is being used within organizations.

Level  Intermediate

Who should attend? Pre-requisites
Anyone wishing to develop their knowledge of how the Process Framework can be implemented, developed and used, day to day.

One of the introductory courses:
• Business Process framework (eTOM ) Distilled
• Solutions Frameworks Overview
• Solutions Frameworks (NGOSS) Distilled or Frameworx Distilled

Technology Covered
Business Process Framework (eTOM)

Upon completion, you will be able to:
  • Understand the various ways that the Business Process Framework can be used.
  • Be able to map an organisation’s processes to the Framework
  • Be able to scope a project by using the Framework
  • TM Forum and Frameworx recap
  • Implementing the Framework
  • Extending the Framework
  • Using the Framework
As with all official TM Forum courses, certificates of achievement will be issued.

Click here for a list of Instructors.