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Management World Americas

Course Descriptions

Business Process Framework (eTOM) Distilled

CalendarUpcoming Training Schedule

The Business Process Framework (eTOM) is at the heart of TM Forum Frameworx (the next evolutionary step in the highly successful NGOSS standard). Frameworx’ Business Process Framework provides the only standardized way within the telecoms industry to capture business processes, and it fully supports the realisation of ITIL practices. This course provides the attendee with a big picture view of the Business Process Framework and its use in business process transformation. The student will hear how the Business Process Framework has been used in successful projects. Students will also take part in practical exercises aimed at enhancing the knowledge gained in the course.

Level  Introductory

Who should attend? Pre-requisites
Business managers, enterprise solution architects, process practitioners (managers, developers, and implementers), and solution providers.

General awareness of the TM Forum and its work and general recognition of business process modeling as an aid to understanding and improving business operation.

Technology covered
Overview of the Business Process Framework (eTOM) and some high level views on its deployment including information from which you can assess your own deployment business case.

Upon completion, you will be able to:
  • Identify all the components of the Business Process Framework
  • Understand its role within an enterprise, and the benefits of using it
  • Recognize what is required for the Business Process Framework to be extended to meet enterprise needs
  • Understand how process decomposition is used to “drill down” to Level 2 and below 
  • Recognize the relationships between the Business Process Framework and various other models (NGOSS, Information Framework, TMN, ITIL)
  • Understand the necessary steps for decomposing a business process problem and apply the Business Process Framework to solving it
  • Business Process Framework overview
  • Business Process Framework Level One processes
  • Process decomposition and process flows
  • Introducing the Business Process Framework into your organization
  • Business Process Framework in action
  • Business Process Framework and other standards
  • Business Process Framework practical work
As with all official TM Forum courses, certificates of achievement will be issued.


Click here for a list of Instructors.