This course gives a basis for reassessing the revenue assurance priorities of a business and identifying a strategic path for developing the revenue assurance capability without simply increasing resources or expenditure. The course highlights the typical evolution of revenue assurance within a Service Provider, and explains the main obstacles to progress. States of maturity are described in a framework similar to the CMMI, and emphasis is placed on how to be realistic in improving performance in stepped and managed way across the cross-section of aspects that determine revenue assurance maturity: organization, people, influence, technology and processes.
Participants are given detailed coaching on how to assess the revenue assurance maturity of their business. Several case studies will be analyzed in order to explain how to draw conclusions and make practical decisions on how to improve the delivery of revenue assurance.
This course culminates by explaining a simple but powerful mechanism to measure maturity and identify strategic priorities that was developed in collaboration with a number of Service Providers.
Management World Orlando
Sunday, November 16, 2008 - 1:30pm - 5:30pm
Instructor: Eric Priezkalns
| Level |
Introductory |
|
| Who should attend? |
Prerequisites |
| This course is intended for Service Provider staff working in an established revenue assurance function or in risk management or internal audit. |
None
|
|
Upon completion, you will be able to:
- Assess the revenue assurance maturity of their own organization
- Identify the main obstacles to improving maturity
- Understand the reasons why revenue assurance maturity is not the same as the success or status of a revenue assurance department
- Use the assessment model as a way to set strategic priorities, measure progress and identify new priorities as circumstances change
- Improve communication of priorities to senior management by drawing upon the maturity model
- Manage the interplay between all aspects of maturity and set realistic goals accordingly
Agenda:
- Why telcos should assess their own revenue assurance maturity
- Introducing the TMF’s revenue assurance maturity model
- A brief history of how the TMF model was developed
- Explanation of the fundamental differences between the TMF model and other “maturity models” that have been developed since
- The benefits of having a generic approach that can be applied to all business models
- The importance of continuously reviewing the scope and purpose of any revenue assurance department
- Keeping an open mind about where and who does revenue assurance throughout the whole organization
- How to complete the questionnaire and generate a score for maturity
- Interpreting the results from the questionnaire and using these to set objectives
- Adopting the maturity model as a way of periodically gauging and realigning the long-term development of revenue assurance in an organization
- Interactive discussion of some typical scenarios identified through maturity evaluation and of practical steps to move to the next level
- Incorporating the maturity model into the basis for executive and management setting of targets and review of progress
As with all official TM Forum courses, certificates of achievement will be issued.
Click here for a list of Instructors.