Upon completion, you will be able to:

• Identify the key business drivers
• Relate those drivers to specific aspects which need to be designed and developed to implement an SDP/SDF
• Relate those drivers to the Business Process Framework (eTOM) and SDF Frameworks
• Articulate the key aspect of the TM Forum SDF Framework
• Relate that to a practical SDF implementation based on IMS
• Understand the steps in developing a SDF solution within their organization by extrapolation from the example in the Unit
• Identify some of the IT and Development method changes/challenges
• Apply the SDF Reference Framework
• Be aware of the state of the art for SDP/SDF and the diversity of SDP
• Practically understand the key 'Standards Agreements' needed for multivendor interoperability (Component model, meta-model, repositories and Catalogues, TM Forum Frameworks: Business Process Framework (eTOM), Information Framework (SID) and Applications Framework (TAM))
• Understand deep technical implications of improving Cycle Times and ‘Right First Time’ on C2M processes for SDF
• Understand the need for catalogues and meta-models
• Understand the implication on the realization of Existing OSS/BSS systems for L2C and T2R
• Understand the legal, operational and technical implications of extending SDF across organization boundaries
• Identify guidelines for creating B2B solutions
• Understand the relationship with SDF Lifecycle models

• Unit 1: SDP/SDF Business Case Drivers

  • A review of the  Business drivers for SDP based solutions
  • An analysis of the impacts of those requirements on operational solutions covering:
    • Business Models
    • Process models
    • Technology - both service platforms and management platforms
    • Operational implications, lifecycle, agility, & monetization
    • Standards implications

• Unit 2: TM Forum Service Delivery Framework (SDF) and Standards

  • Introduction and  review of the TM Forum SDF  Framework
  • Review of relevant standardization work from NGOSS, OMA, & 3GPP IMS
  • A typical SDP /SDF implementation approach

• Unit 3: Implementation Considerations

  • How a TM Forum Framework can be used to create interoperable management components with standardized interfaces to support designing and deploying SDP/SDF
  • Procurement considerations

• Unit 4: Industry Offerings

  • A series of examples describing uses of SDP, based on TM Forum SDF team member work including proprietary offerings

• Unit 5: Advanced technical considerations

  • Role and importance of catalogues, repositories  and meta-models
  • Design studios and metadata

• Unit 6: Extending the Value Network

  • Implications of extending the Value Network
  • End-to-end Service Quality (service and management)
  • B2B implementation
  • Standards implementations

Click here for a list of Instructors.