Q. What is Frameworx Overview Online?
Frameworx Overview Online is the online version of one of the TM Forums most in demand classroom training course. It has been redesigned to be suitable for online delivery.
Initially this course is delivered in English but the course delivery will be provided in other languages over time – to include Spanish, Chinese, Russian and German.
Q. How does online training work?
Students can view training material online through the TM Forum web based training delivery platform.
The training is delivered in voice-over-powerpoint format and the course is presented in modules. The student can exit the training and resume where they left off at a later time. The modules can be completed in any order the student desires.
Once registered for a course the student can access the course as often as they like during the following 30 days. Cookies will be set-up when you start to view the training materials online so you must complete the training on the same machine you start the training on.
Q. Do I need special software?
Access is through the TM Forum website and no special software is required.
Q. How can I register?
There are two ways to register. You can simply visit the online training registration page, select your preferred course and pay for the course using your credit card. The selected course will be made available to you immediately and will be available for 30 days after you register.
Alternatively, companies may purchase blocks of seats for a course. An e-voucher will be issued that provides pre-paid registration for the course for the number of seats purchased by the company. The e-voucher is valid for 60 days and distribution of the evoucher is at the company’s control.
Anyone in possession of the e-voucher code can register to the course during the 60 day period up to the maximum number of seats purchased by the company. Once registered, the course will be made available immediately and will be available for 30 days after registration.
For additional security, employees using the evoucher must register using their business email address e.g. using a valid email domain provided to the TM Forum by the company.
Q. My company is a TM Forum Member. Can I get a discount?
Yes. All members qualify automatically for a 20% discount off the cost of the course. There are additional discounts available to companies who make bulk purchases of seats. Contact onlinetraining@tmforum.org for more information on these discounts.
Q. Will I be certified if I complete the Frameworx Overview course online?
You will get a certificate of completion for the course which you can download and print.
Included in the course price is a copy of the book "Frameworx Distilled", by John Reilly and Martin Creaner, for every student who registers for the course.
You also qualify to sit the Level-2 Frameworx certification exam. This exam is part of the TM Forum's Knowledge and Career certification tracks. The cost of sitting an exam at a TM Forum event (such as at a training roadshow or a Management World event) is included in the training price.
The student should register separately in order to take the exam by contacting onlinetraining@tmforum.org
Arrangements are being put in place to facilitate exam sessions at company premises.
Exams are not available online at this time.
Exams are only available to you if your company is a TM Forum member company.
Q. When can I take the Frameworx Overview Level 2 exam?
You can arrange to sit the exam at any TM Forum training event. This includes TM Forum Training roadshows, Management World events and regional workshop events. A schedule for upcoming exams can be found here.
Arrangements are being put in place to facilitate exam sessions at company premises.
Exams are not available online at this time.
Exams are only available to you if your company is a TM Forum member company.
It is recommended that you sit the exam with 12 months of completing the online course. The TM Forum will consider allowing exceptions to this in certain circumstances where the student is unable to access an exam sitting within the 12 month period and can demonstrate that they have been actively engaged in using the course material in the meantime.
Q. How long is the Frameworx Overview Online course?
The course is 2.5 hours long and consists of 9 modules each taking between 15 and 20 minutes to complete. You can complete the modules in whatever order you wish. Since you can complete them at your own pace the exact duration will vary from student to student.
Q. What topics are covered?
There is detailed course information available here.
Also included in the course price is a copy of "Frameworx Distilled", by John Reilly and Martin Creaner, for every student who registers for the course.
Q. Can I see a demo?
Please contact onlinetraining@tmforum.org who can arrange a short demo of the course for you.
Q. What if I have questions, can I email them to the instructor? What is the expected turnaround?
Questions about the course content may be emailed to the instructor (link provided on the course page). Every attempt will be made to answer your question within 2 working days and commonly asked questions will be gathered into a document and posted on the online training web page.
There is also a support link provided (support@is.tmfourm.org) should you require technical support or have any difficulty accessing the online training material. Technical queries will receive response within one working day.
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