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Scope:
The scope involves standardized solution for the processes of products to market, fulfillment and billing for wholesale services/products and also retail/while label products of wholesale product.
o Concept to Market Process (C2M)
Identification of possible product offerings from one wholesale service like 24Meg / 1 Gig broadband line. Configuration of the wholesale products and also the white labeled/retail products in a common platform/application (product portfolio management) and distribute them to the B/OSS applications in a quick manner. This enables the white labeled products available in the market for the retailer’s (other Communication providers’) customers in a faster manner resulting more revenues.
o Order Fulfillment
The scope involves both for wholesale and retail products fulfillment. Fulfillment of wholesale products involves all the B/OSS applications like CRM, Order Management, Provisioning and Billing. Provided the retailer’s customer chooses one of the white labeled products from the above configuration list (result of C2M process), the details needed to configure order is captured in the respective retailer’s application. This order is to be processed in the BSS/OSS applications like Order Management, Provisioning & Billing
o Intelligent order and customer trouble ticket Fall-out Management
Order and Trouble Ticket fall outs can happen at various stages of fulfillment life cycle and trouble to resolve journey. Taking into consideration of such fall-outs of orders and trouble tickets, providing an intelligent structured fallout management solution. This solution is planned to achieve by
· Providing a holistic view of the order/trouble ticket in a unified UI to the CSR, showing the information from the different B/OSS applications and the knowledge management (modeled for handling fall out scenarios) tool to find the cause of the fallout
· Select the best solution and trigger the changes in the B/OSS applications for order completion
· Identify the best solution for faster resolution of the trouble tickets.
Objectives
This catalyst aims to demonstrate the following:
Ø B/OSS solution framework for accommodate the rapidly changing telecom media market, specifically addressing the wholesale providers pain points
o Concept to Market - Actual time taken for the whole sale products into usage / revenue actually takes more time and depends on retailer / other communication provider’s capabilities. Introducing white labeled convergent products/services from a wholesale service capability (to multiple retail service providers including appropriate branding) to prove the shorten time to market resulting in increased revenues.
o Order Fulfillment
§ The fulfillment cycle of a retailer’s customer in the wholesale service provider’s systems.
§ Intelligent order fallout management helping the service providers rectifies the problems in the order journey and avoiding the jeopardy.
o Trouble to Resolve
§ Intelligent trouble ticket fallout management helping the service providers to give solutions to the customer problems in using the products/services.
Ø Role of TMF standards (SID, eTOM, NGOSS contracts) in the solution
o SID and NGOSS standards are going to be used and/or extended to give a world class framework to the industry.
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